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No es posible que dé tantos errores al conectar con shopify. Increiblemente mala. Y no hay documentación de ayuda... unicamente para errores genéricos
Suddenly its deleted my product catalog can't find out how or why and the support is none existent, they're happy to take my money but not helpful at all
Hi there,
Thanks for reaching out with your feedback. My name is Vance and I work for Shopify Support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.
Vance | Shopify Support
Back in November, immediately after connecting this app, our Google Ads account was suspended for "violating the "Circumventing Systems Policy." As of February 20, our account is still suspended, even though we submitted an appeal and Google said they would reply within 5 business days. DO NOT INSTALL THIS APP Update (April 27): our Google account, including Ads, is still suspended. We have received no correspondence from Google, even though they said they would review our appeal back in November.
Hi there,
My name is Ashley from Shopify support. Thank you for taking the time to review our app. Your feedback is extremely valuable. I'm sorry to hear about the issues you are facing with Google. I'm going to follow up with you in an email and see where I can help.
Ashley | Shopify Support Specialist
Does not sync barcodes to the merchant center. This alone renders this app almost pointless, a shopping feed without barcodes...ALL of my barcodes are filled in on Shopify, it does not sync the field. I have tried multiple hacks and fixes to work around this, but nothing works. Thousands of people seem to have the same problem, amazed it's Shopify own developed app.
For extra credit, When you manually add them in the google merchant center, Shopify then wipes them.
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Charlotte | Shopify
looks like no matter how much we try to apply fixes, google merchant is still disapproving our products.. I have spent over two months trying all different possible fixes with no luck.. we came to the point where it's really useless using the app! and time-wasting for us really. We are now syncing our products through a google sheet which seem to work, I would love it if the app is working and saves me all the google sheet hassle as well as getting all the consolidated metrics on Shopify Dashboard but it doesn't seem to be possible...
Hey there! Thanks for the feedback. While we at Shopify developed the app itself, we don't oversee the product approval process itself. That said, we do have some good insights into why products may have been disapproved and I've sent you an email so that we can get this sorted out for you. Looking forward to hearing from you! | Jake, Support Specialist
This app has no refresh the feed on the merchant center. just created a product when I config but there's no refresh mode to get changes in the products.
Hi there,
Cathal here from Shopify. Thank you for taking the time to provide some feedback. I'm going to reach out to you by email directly so that we can make sure that your feed is working and up to date and you can get the best out of using the app. Thank you
I found that more of my products were not uploading to GMC, and I even changed my products many times!!!
And I have all my items approved in GMC, but in this app, it says my items are not approved.
Hello,
Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jackie | Shopify
Why do big and smart companies like Google end up making their products useless? They have best of the minds with them to make apps that function well with their products. And they can't even do that well. What a shame!
This app is supposed to record analytics well. Can't even do that properly.
Hello and thanks for the feedback. We will be sure to pass this along to our product team as we are always looking for ways to improve. We do have a support team trained on analytics standing by to help. You can reach them through this link: https://support.google.com/merchants/contact/shopify_3p_support_app
The app continuously removes all my products from the merchant center and shows them as pending in shopify. Google Shopping Ads are huge for us so when my products are removed out of nowhere, business suffers. This needs to be fixed ASAP.
Hi there, Nidhi here from the Shopify Support team!
I'm sorry to hear that you've been having trouble with the Google Shopping app, I can understand how products getting removed can hurt your business. We appreciate your feedback, and would love to hear more about this so we can do our best to help and share your feedback with our developers.
I am going to follow up with you via e-mail to discuss this issue further and look at what we can do to rectify it. Please be sure to check both your inbox and your junk mail for the e-mail!
Thank you,
Nidhi - Shopify Support
This app is not working. I've had it installed for months and although it says 250+ products are listed, none of them show up in the Google shopping tab. When I go into the edit page on Shopify for my products, it's difficult to actually fix many of the problems that Google apparently has with my listings. But even if I add size, category, GTINs, etc. The listings are still no where to be seen.
Hey there,
Thomas here from Shopify. Thank you for taking the time to provide feedback. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. I'll be sending an email out to you shortly to open a line of communication to see how I can help.
Thomas | Shopify