Avaliações (9.110)
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Nothing but problems with this and has resulted in loss of sales. Regret making the switch so soon, the other app was flawless. Very disappointed and angry.
Under Google Ads Account it keeps showing me just one Google Ads account id that I don't want to use. How do I link it to another Ads account?
Impossible to synch our custom labels and other google fields since the end of december.
The guys at Shopify dev team should understand ASAP that fixing this issue with this app is a MANDATORY PRIORITY !
How could you guys ignore the STRATEGIC IMPORTANCE of Google Shopping for your customers being e-shop owners ?
It's been 3 weeks people are complaining here and all we read is "we'll get back to you sometime soon or later". SERIOUSLY ?
Your greedy top management must have fired far too many dev people !
If not solved before the end of next week, we'll switch all our shops to another platform were we might finally benefit from GA4 before the very very last day of UA support !
Hi there,
Thanks for reaching out with your feedback. My name is Vance and I work for Shopify support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.
Vance | Shopify Support
This app doesn't allow me to complete the set up integration with google and YouTube. There is no easy way to contact google about this issue. If I cannot finish the setup or contact google for help, what is the point in having this app as an option to add to my site on Shopify?
Hello there and thank you for taking the time to leave a review. First, we are sorry for any frustrations you encountered during the onboarding phase - that was certainly not our intention.
We do have a dedicated support team that is on standby to help you through any of the issues you are seeing. You can reach them at https://support.google.com/merchants/contact/shopify_3p_support_app
Our support team should be able to get you squared away. Thank you again for the feedback.
Lyvisi Afriq Wear I moved to Shopify to see if I could get better traffic to my website through Google. I sell custom made goods and google has never worked with my website. Google continues to disapprove my merchant account. I feel that the entire process is a waste of my time, energy, and money.
Hey there,
Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the clarification you need in regards to the suspension you are getting. Although these suspensions are set by Google and they are best to direct you with this, I'll be sending an email out to you shortly to explain some details that could help. I look forward to communicating with you there.
Adil | Shopify
Started out great for about the first 10 days. Then got hit with suspensions by Google on both Ads and Merchant Center accounts for "Misrepresentation" Tried for weeks get an understanding of what was wrong from both Google and Shopify. Only received emails containing ambiguous info with out any clear and direct info regarding what's wrong and how to fix it.
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you are facing with a suspended Merchant Center account. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.
Robyn | Shopify
Having problems with this App. It tells us our account is suspended, but when we check with Google they say all is fine!
Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggle you are facing with your account suspension. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern.
Jason | Shopify
Although my products are complete with EAN and MPN, on my google Merchant it says it is missing! Can someone help me?
Hi there,
Thanks for reaching out with your feedback. My name is Chris and I work for Shopify support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.
Chris | Shopify Support
Well All of a sudden All my products are said to be "no longer published to Google." and it got my Googelmerchant account suspended... I did not have a problem before. It doesn't sync Gtin or anything. Please help.
Hi there,
Vance here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer further support to work through any issues you're facing!
Vance | Shopify
We use Google & Youtube app to track data for Google Analytics 4, but it does not provide correct conversions and revenue. GA4 shows only about half the revenue of shopify sales. I can understand that the data of the two cannot be exactly the same, but the current data is too different, which proves that the data is abnormal and we cannot accept it. Is there a way to calibrate the data?
Thank you for taking the time to leave a review. We are sorry to see you are encountering possible data issues. We will reach out directly to get more information and see if we can help get this resolved.