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Just after installation, account suspended for misrepresentation. Now 14 days in and repeated calls with promises of call back .... still nothing and our competitors now have a serious edge =(.
Hi there,
Charlotte here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. I am sorry to hear that Google suspended your account due to misrepresentation. Unfortunately we do not have control over Google's policies, and how they interpret suspensions such as these. I'll be following up with an email to open up the lines of communication to see if there is anything I can do to assist you.
- Charlotte | Shopify
If you use 3rd party product feed this will brake it.
If you think it will simplify GA4 and google ads Tag it will not, if you using other app for your product feed. It will install and link GA4 but to install and link google ads tag YOU need to use there feed! there is no option in the app NOT to send feed, there is no option in merchant centre to choose your feed either. So once you disconnect on this app from merchant centre it will disconnect and delete google ads Tags as well.
SO if you use other app for you product feed and thinking about simplifying tags this will not work in fact this will override and brake your feed. Customer support will just paly ping pong among 'departments' and will close your case after about 2nd caned response.
Ogh and be careful with Performance Max campaigns will throttle your ads to click farms.
Edit: apparently this app stopped 'purchase' tracking after 1/Jul. so NO you can't even import conversions from GA4 to ads. And yes i'm being bounced around google departments again. At this point its just funny how bad things are. Before thinking about monetarization could you google folks just create APP that sorts tags out???!!! Its BASIC and most important first step to connect to you! And yet its in absolute shambles
Thank you for taking the time to leave a review and feedback. Just to clarify, GA4 tagging and free listings / ads conversion tracking are two separate tag mechanisms for setting up conversion tracking. You do not need to connect your Merchant Center account to the Google & YouTube app to set up your GA4 tagging or to track conversions through GA4.
If you’d like to track conversions through GA4, once you’ve connect your GA4 account / property to the Google & YouTube app, follow these steps [https://support.google.com/analytics/answer/10632359?hl=en] to import conversions to ads.
If you delete the Google & YouTube app, only tags set up through the app will be deleted and can be set up again if you reinstall / connect.
Should you need additional assistance, you can reach us at: https://support.google.com/merchants/contact/shopify_3p_support_app (Select Google Analytics for Issue Type)
Looking for a better app. This one does not pass free shipping form app shipping profiles, very unfortunate.
UPDATE: I received VERY elaborated answer from the customer service of Shopify, which is very impressive. And it DID help me to solve MY problem. Unfortunately it still confirms the inability of this application to deal with shipment profiles from other applications. BRAVO to the Shopify support!
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Charlotte | Shopify
I reported tracking problems seven days ago, and the team hasn't made any fixes yet. Remarketing code is missing in the implementation, and begin checkout and add payment info conversions are not firing. So this channel isn't working as it should. Be careful installing this channel because if the tracking is not working correctly, the optimization won't work as it should, and you will lose your budget.
Hi there,
Thank you for taking the time to leave a review on the Google channel, my name is Chris and I'd be happy to reach out to you to discuss the account specifics detailed in your review. More generally, I can advise that our team of specialists would love to assist you in getting the channel working correctly for you any time there is an issue. Please look out for my upcoming email.
Chris | Marketplaces Support Specialist
Shopify
The old google shopping app was removed and replaced with this app. You can no longer select products to feed over to google merchant center by collection. It pushes you into using a smart shopping campaign which may not be best if you need a custom campaign and only market to certain states. You can no longer search for a specific product in the products area. you can no longer "push" your products into google merchant center. Overall this app sucks compared to the old one and am trying to find a different option to use moving forward which really stinks because November and December are big sales months for our industry and I should not have to make changes to my online advertising and find new avenues this time of year, I should be already set up... like I was.. on the old app.
The app does cut work out in getting the materials to google shopping; however, the freight integration is exceptionally poor. Google will choose the most expensive rate you have. You can manually override, but that takes the value of this integration app down quite a bit
Hi there! Amy here from Shopify support, thanks for taking the time to leave us a review!
Im happy to hear that you like some functions of the app. Though I completely understand your concerns on the shipping function, Google does pull the most expensive shipping rate. I will pass this feedback along to my development team.
I'll also send you an email to open up the lines of communication between us and go over any other questions you may have!
Amy - Shopify Support
This doesn't work anymore. It was great before, have used on many different Shopify sites and now it won't let me submit any data. Please fix it - thanks.
Hi there,
Thank you for taking the time to install and use the on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Charlotte | Shopify
I find it quite disappointing that because our store currency is in Naira which is because we are in Nigeria, we are unable to use this application. We tick all the boxes and have been using Shopify for 3 years. I do think this discrimination is unfair and we have been trying to use this for over a year now. Would be great if this can be reviewed
Hello,
Jacky here from Shopify. Thanks for taking the time to submit your feedback. At the time of this reply, Nigeria is listed as a beta country of sale on Google and the Google channel does not support those countries. I will follow up with you over email to open up the lines of communication.
Jacky | Shopify
I can't see the products I synced from shopify in the google merchant center, and the system does not clearly indicate the reason.
Hey there!
Amy here from Shopify, sorry to hear of the trouble you have been having. I would be happy to have a look at this for you and see what needs to be done to get you up and running. I'm going to send you an email so we can take a look!
Amy l Shopify
We were also unable to install this app. It didn't provide any information except "[Store Name] refused to connect".
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app, I'm sorry to hear that you ran into some challenges when attempting to install the Google channel. We want to make sure that you get the support you need regarding the issues you are facing with the Google Channel, so I'll be sending an email out to open up the lines of communication and assist where possible.
- Nate | Shopify