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They suspended my account for misrepresentation, but won't help me identify what to fix if anything. Highly disappointed.
Hey there,
Thomas here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. Although Google is responsible for all account suspensions, I'll be sending an email out to you shortly with information that can help.
Thomas | Shopify
As everyone else has said, 10 days to sync a product?? Get outta here. And on top of that, it doesn't even have any integrated sales reporting.
The worst app. Its hard to navigate and it makes no sense. Im deleteing this app immediately its not even worth it
Hi there,
Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Brett | Shopify
Diese App funktioniert einfach nicht. Es wird ein Feed erstellt, der 100% der vom Google Merchant Center abgelehnten Produkte erhält.
Einfach nur schrecklich, obwohl alle Daten in meinen Shopify Produkten zur Verfügung stehen, erkennt diese App sie nicht. Support Unterstützung 0 Punkte.
The issue with the gtin has to be fixed/changed. So many businesses are losing out on product sales on google due to this.
Hi there,
My name is William with Shopify support and I'd like to help you navigate this error on the Google channel. We appreciate all reviews as they allow us the opportunity to assist you and they help us make a better app. Please watch for my upcoming email so I can discuss the account specific settings with you.
William | Marketplaces Support Specialist
Shopify
If you want to burn money and get no results this is the ideal app to use. There is no control over spending and had to switch if off quick after $300+ spend in a couple of days. TOTALLY CRAP..........
It keep saying suspended due to misrepresentation. They told me to make sure I have my contact information visible along with the refund policy and shipping policy. I made sure all of that was there in multiple places. Still not approved.
Hi there,
William here with Shopify support, I work on the Marketplaces team at Shopify. We appreciate the feedback regarding the misrepresentation suspension, we're always trying to improve our app to prevent this from occurring. I'll reach out to you directly to follow up because there is information specific to your store for this type of account action, please look out for my email.
William | Marketplaces Support Specialist
Shopify
Fix this ASAP as well please introduce outside of US shipping and currencies.
Shopify has not sent an API sync to Google since December 29th. Prior to that only a few, random sync's where sent. All of our products on Google Merchant Center expired. Shopify customer support was made aware of the issue and so far no help.
Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing syncing your products with Google. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern.
Jason | Shopify