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Broken after Google changed Merchant Centre data feed specification... https://support.google.com/merchants/answer/11905642?hl=en-GB In particular Shopify not delivering country sub-attribute... Provide delivery country sub-attribute: When providing the delivery [shipping] attribute, you now need to provide the country [country] sub-attribute to ensure that delivery prices are accurate. Item-level warnings ('Missing sub-attribute [country (sub-attribute of [shipping])]') have already been issued in the Diagnostics page to help merchants identify affected products and will move to errors starting today. This has resulted in none of our products being listed. Shopify please update ASAP
Hi there,
My name is William a support specialist with the Marketplaces team at Shopify. Thank you for taking the time to review our app and I would definitely like to get this issue resolved for you. Since it is specific to the item attributes in your store I'll reach out to you directly with some advice for how to proceed, please look out for my email.
William | Marketplaces Support Specialist
Shopify
I signed up am new to the e-commerce business and trying to learn. Being able to set up budget and see what works provides me with best bang for the buck.
I like it even I just registered. I wanted to boost my e commerce page. hopefully I am on the right track.
I will be using this app to promote my online store. I hope all goes well and it's not at all complicated so thanks for that
I used this app for Google shopping adds. It was managed by our google ads marketing agency smartketer
Great app for creating an easy integration with Google and amplifying your sales reach through new channels.
Integration between shopify and google is very easy and helpful too, keep it up shopify team...all the best
I just set up the app and it was easy and quick. I am excited to see what it does and how it works.
I have just begin to use it, so I stil do not have a conclusion about how it works, but as soon as possible i will give my opinion.
I've been using the app since earlier this year when I created my store. I didn't run into many issues other than the occasional missing gtin or a product being disapproved. I sorted it all out, 100% of my products were approved and only several were not (only for dynamic retargeting). Fast forward several months later, I go to check on my products in the google merchant center and I see that my account has been suspended due to: Misrepresentation.
I thought maybe this happened because I ran into a issue with Shopify that same day where it said I had to add a CAA record to my domain. But nope, I do not think so. The account suspension reason that google provided is vague. It lists many possibilities why my account could have been suspended but not THE reason. So, I honestly do not know why. I tried to message google to see if I could get an explanation but the only thing, I got in return was automated responses linking their misrepresentation policy.
I decided to search for user experience regarding the issue and behold I found nothing but nightmare stories. Most users seemed to have never gotten their issue resolved and gave up. Thus, leaving their account suspended forever.
The strange thing is that my account was perfectly fine for five months straight. I didn't change anything, only added, or removed products. Then out of nowhere I get this. It's kind of sad. I'm not sure if I will be able to use the google and YouTube app ever again. And for a reason I'm not even aware of.
I'm a small business and it's a nightmare to have to deal with automation repeatedly and left in the dark about alleged issues. It seems like it might be impossible to fight issues such as this.
Hello there and thanks for leaving a review. We are sorry to hear this has been a cause of frustration for you. We regularly review this feedback with our product team so all the details you provided were very helpful.
Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/6150127?hl=en&sjid=15068795589301841412-NA
You can also open a case with our support team through the above link to further assist in trying to unblock you. Thanks again for the feedback and we will share it with the wider team.