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Google sucks. I can not advertise my brand which I am an authorized dealer, have the brand name in my URL, or do anything that would actually help people searching for the brand I sell to find me on google shopping ads. I tried to send them the contact information for them to verify that I am an authorized dealer, but they keep telling me I am misrepresenting and making a false claim about my relationship with the company I have a contract with to sell their products. Most attorneys would call this Tortious interference, so it looks like my next step is a lawsuit against Google for interference with my contract to sell a name brand, and for driving customers to their protected big store dealers that pay them thousands of dollars to keep small businesses as mine suppressed.
Hi there,
Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you are having with the channel.
In case the resolution lies with Google, we’ll arrange for this to be raised with the appropriate team to work through the issues with you.
Robyn | Shopify
I really don't understand this app. They banned my account for misrepresentation, even though I only dropshipped the item. I've addressed the issues they raised and sent numerous emails, but when you attempt to reach customer support, it's impossible. I've got the Google merchant, but I'm unsure of what to do next. This app isn't suitable for beginners because a simple mistake can result in account suspension, with no way to rectify it. Considering Google's reputation, I expected more user-friendly and customer-oriented services.
Hi there,
Vance here with Shopify! Thank you for taking the time to let us know about your experience with the Google channel. I can understand the difficulty of this situation. I've sent you an email to offer further support.
Vance | Shopify Support
Shopping on google is a great experience for a Fast uploading website. Google provides a great way.@
Hey there!
Amy here from Shopify, thanks so much for taking the time to leave us a review! I would love to hear what you think of the Google Shopping app so far, now that you have had some time to get going with it! I'm going to send you an email so we can communicate and I can hear how it's going!
Amy l Shopify
This is a review which should go to the creators of this app and also to Google Merchant support and Google Ads account. I have two online stores and when I installed the Google channel app, I saw my products approved for probably 10 minutes and then they were disapproved. The way it works is that I am not provided an exact problem, rather taken to a policy which states dozens of potential issues and I should go and figure out which one exactly I am breaking per each product. It is impossible to work like that. I got also my both accounts suspended, one for misinterpretation, the other one for broken checkout experience. Why don't you warn before suspending and put a yellow banner on the top of the account stating what the issue is exactly and if not resolved after an x number of days, suspend an account? I have been waiting for days for the account to be reviewed, when reviewed, I am getting nearly the same message and I am in a vicious circle not able to resolve the issue and make the website searchable in Google. Disappointing to say the least!
Hi there,
Thank you for taking the time to leave a review for our app. My name is Ashley and I'm with the Marketplaces team at Shopify. I'd be happy to take a look at your store and follow up with a direct email to ensure that we can discuss the account specific details.
Ashley | Marketplaces Support Specialist
Shopify
ITS BEST TO UNDERSTAND AND GROW FROM AND BY GOOGLE WEB AND WITH GOOGLE APPS SO ANYBODY CAN COME AND JOIN WITH
This seemed to work flawlessly. Only problem is the 3-5 wait time after all items have been synched..
Hey there,
Kevin here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I agree, it would be nicer if Google could review products a little quicker but they have to make sure that all products are meeting their numerous polices. I'll follow up with you in an email to open up the lines of communication here should you have any further questions. :)
Kevin | Shopify
The items are not syncing anymore. Something stopped working in January 2023, and as a result we are losing our listings on Google Merchant Center. Also, we noticed that the App does not sync the discount pricing with GMC.
Very easy to set up let's see if it brings in the traffic and conversions I way to make my brand successful
Just getting my business started, Google is a must have for success. App was easy to use and understand and didn't take very long to get through the process.
The set up process is easy, convenient steps and saves time and effort, what I do not like is that every time I submit this form it keeps telling me that something went wrong, please fix this problem sir.