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It sucks, it won't sync the SKUs I set up in the shopify backend
Thank you for leaving feedback. In looking at your account it looks like all your offers are serving on Google.
This help center article may be of some assistance: https://support.google.com/merchants/answer/13427434?hl=en&ref_topic=14190979&sjid=7569816075319317435-NC
If you are still having issues with your SKUs and GTINs, can you please contact us via this form where we have a support team standing by: https://support.google.com/merchants/contact/shopify_3p_support_app
Die ständige Ablehnung von Produkten und nicht behebbare Fehlern nerven mich. Außerdem von der akzeptierte Produkten wird immer nur das eine selber Produkt angeklickt, ergo es wird nur das eine einzige Produkt in der Suchergebnissen angezeigt. Also ich persönlich mag Google & Co nicht.
Hello and thank you for taking the time to leave a review and feedback. We will be sure to share this feedback with our larger product team. Upon looking at your account, it looks like the majority of your offers are approved and serving. We do have a support team standing by that is trained in our Shopify app and can assist you in resolving any remaining issues you may be encountering. You can reach them anytime at https://support.google.com/merchants/contact/shopify_3p_support_app
Again, thank you for the feedback and we hope we can help you with any remaining questions you may have.
It doesn't work.
Thank you for leaving feedback. We are sorry that the app has not worked for you yet. We'd love the opportunity to help and get you setup. Please contact us via this form where we have a support team standing by: https://support.google.com/merchants/contact/shopify_3p_support_app
não funciona na minha shopfy a pagina não carrega ja tentei varias e varias alternativa e o bug não resolve !
Thank you for leaving a review. We are aware you have contacted support about this possible bug. Our technical team is looking into this and we hope to resolve soon.
horrible esta herramienta no explica bien
Gracias por tomarse el tiempo para dejar una reseña. Lamentamos que su experiencia inicial haya sido frustrante para usted. Nos encantaría tener la oportunidad de trabajar con usted para configurar correctamente su tienda y mostrar sus ofertas y anuncios en Google. Puede ponerse en contacto con nuestro equipo de soporte en https://support.google.com/merchants/contact/shopify_3p_support_app
ショピファイですが、商品ページにテキストをコピー＆ペーストで文字を貼り付けしますが、何度試しても日本語変換がうまくいきません。
Thank you for leaving a review. We did take a look at your account and it looks like all your offers are currently showing. If you're still having this issue, can you please contact our support team so we can get more details in order to troubleshoot. You can contact them at anytime here: https://support.google.com/merchants/contact/shopify_3p_support_app
We've used this channel for years with no issue. As of March 2023, our products have suddenly started expiring and causing errors on paid search. Waiting to hear from Google on this. Does anyone know how to solve this issue? Help!
Hi there,
John here from Shopify,
Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
John R | Shopify
I would give zero stars if it was available. This app made all our products expire on google merchant and then removed them all(over 4000 products). It then just unlinked our account. Now we are trying to have the products added back onto google merchant with no luck. No help from support, nothing is working. No sales for the past 6 days and I do not know how long this will last. It is so frustrating. I hope we can find an alternative soon or else we are screwed.
Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with your products expiring. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of this concern.
Jason | Shopify
The app still doesnt gives me accurate data in GA4. In UA i get half of the income than the actual, but it would be okay if the GA4 would be correct, but the GA4 gives me even less (1/3 of the actual income)
Hi there, thank you for the feedback regarding GA4. I wanted to share this article which shares some reasons for differences between GA4 vs UA: https://support.google.com/analytics/answer/13672281
We will also reach out directly as well to further assist you with you this.
I am very disappointed! And now its very difficult to even use when adding products. For some unknown reason Shopify & this Google app had REMOVED the editing metafields from the product page in admin. Do you know what this effects? It makes it almost impossible when you have a product, you have sizes, colors, gender, new/used etc. & when you have to bounce OUT of the product page, go to the app, select all the columns you need that were once on the product page then have to scroll FARR to the right and back left, then have to go back to item you just added to get the size color etc. makes it VERY UNPLEASANT! MAKES ME NOT WANT TO EVEN USE IT ANYMORE! NOT GOOD. So I have to have my website up, go to the products I just posted (which can be many) & a preset page with the columns I need is just ridiculous. Now I have to have 3 different tabs open just to create a product and to use the Google app
All I have to say is PUT THE GOOGLE METAFIELDS BACK ON THE PRODUCT PAGE ...please
thank you
PS. whoever had the bright idea of removing the metafields from the product page, should be fired...& I would sign off on that! KATIE BROWN!
& sorry for being so blunt but, this really does create alot of issues, not user friendly anymore.
1/26/2024 update! Still same issues, but now bulk editing load time is basically unusable with over 800 products. I cleared all cache etc, & im on a desktop! The platform needs work on the continuous scroll feature, even from side to side!
Plus still, they do not have a sort feature on their bulk edit! So you have to load ALL PRODUCTS to get to the one you need! Unreal!
**So please everyone, make this suggestion to fix this via feedback or reviews. Who wants to waste alot of time fiddling with an app just to get your products correct to surface on google!
Hi there,
Brett here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need and that your feedback is heard - I'll be in touch with you via email shortly to discuss this further.
Brett | Shopify