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Complications in verifying my business profile, I understand that it is because of safety but responding time is long.
easily connect and sync where others difficult. appreciate google
Great sync of data & all in one place is a great app
Complete nightmare using this thing for me. I have been with Shopify for over 6 years. Started online only and then when we opened our little local retails shop and tried to integrate with Google Business Profile and thus Google & YouTube and Ads etc. The entire experience to date has been wretched. Everything always in a loop screwing up, randomly changing data of all kinds from missing price to adult labels on benign things, to missing price, shipping, added attributes I don't want - on and on - and we sell a nominal amount of one of a kind products - art antiques & namely. Extremely poor help from Google and Shopify keeps sending the blame to Google. I am beside myself with fury on this as it is affecting in great ways our local reputation and our ability to take advantage of the free listings and such. It is like a Gremlin outside of our 2 person show is screwing it all up every few days so I can never get it going right only wrong almost all of the time. Horrible and horrible support. I am in CANADA btw. We sell internationally and locally.
So wrong to have such stupid problems with Google.
Hi, sorry you're still having issues. I see that our support agent has already responded to your ticket and at least some of these issues are now fixed. If you are having shipping disapprovals, make sure your Shipping Sync settings are configured in the App as you expect. "Automatic" will allow the app to pull your Shopify configured rates into Google, while "Manual" means you will set it up yourself in Merchant Center and the app won't copy any shipping over for you.
When we see data attributes coming and going, the issue is often multiple data sources trying to update your products in Google. The app is handling a lot of the product sync logic already for you, so you may want to check and see if you have any other third party product handlers also trying to sync products. When the app and your other third party are both turned on, they may cause data conflicts, or "data flipflopping" back and forth seemingly randomly. This is because the app is telling Google some product information, then your other third party also tries to tell Google something slightly different on the same product, and you'll see Google's data go back and forth, like a gremlin.
Hopefully this helps, and if not, feel free to write back in on your existing case, but the Shipping settings and second product sync service seem to be most of the issues you had last month.
Good. Esay to set up.
However, the data is not correct.
Around 30% difference from shopify services-side.
No conversions or events of any kind are sent to Google, and Shopify provides absolutely zero support. Google also provides zero support. Why even have this? Who is it for, people that don't need to track data?
Very well engineered. Outstanding API integration workflow. Seamless.
it help us to grow our business
Google seems to not want to connect My Shopify store i'..,ve tried a few times. i may need a chrome extension
Hi, you shouldn't need any additional chrome extensions. Give us an email by clicking Get Support or submitting a ticket here:
https://support.google.com/merchants/contact/shopify_3p_support_app
Let us know if you're seeing any errors when trying to connect and we can help you out
Perfect, I love all the things that are possible with google app on shopify.