Google & YouTube

I have read dozens of complaints about this app. And it is a shame that the issue wrt the interface with the Content API from Google is yet not resolved. There is quite some documentation on the Content API from Google and seems to me that this issue could have been addressed a while ago. Though not sure why it still is not. As a result all my products are rejected on Google Merchant Center!

I have been using Google Merchant Centre linked to my Shopify store for years and, until recently, it worked ok (with the odd glitch). More recently, however, all my products have expired for no reason, the product pages show that Google feed is not linked with an error message of "Add shipping cost for your product" (even though my shipping options have not changed) and I cannot even link to my existing GMC account through the app. This is not good enough.

I got all my account suspend by google merchant. All my google merchant does not work now and when you talk to support, no one is able to help you on the shopify team. Furthermore, it creates new merchant account on google by itself. I am removing it .

Oh my god. What a struggle this app is. You might think that an app built by Google would be the perfect solution for including Google ads and google merchant account.

The reality is: it’s the worst solution. Attribution for ads is the worst our store has ever seen. Merchant account sync is the only useful thing about this. There is no fixing any of the Google ads or Google analytics problems. Their support policy is basically “screw you”.

App is causing major issues when adding new products on shopify. The new products are not being picked up correctly by the app. Only by chance I spotted the issue in the bulk editor (which is a nightmare). I raised a support call with Shopify only to be told it is a google issue and speak to them. Poor show from Shopify. I will be selecting a paid app to manage the interface and may move away from Shopify if the situation does not improve. Please help rather than brush me off.

The new Google Shopping app took all the controls away that you need to make if function correctly.

I love Shopify, but their shipping system absolutely stinks and isn't even close to accurate for my products. I ship some items regular UPS and others ship by semi-truck. I also ship from several different factories across the US, and Shopify can only handle live shipping from one location. I have to use an 3rd party app to help with shipping. So this app can handle the shipping, I have to tell Shopify that this isn't a physical product, so it doesn't need to be shipped. If I don't do this, Shopify would try to add Shipping on top of the shipping the app's charging. This works real good for my customers.

Problem is, the Shopify's Google Shopping App is telling Google that my product is FREE Shipping. Google Shopping is advertising to my potential customers that I'm giving them FREE Shipping, when it could be $675 or so. That's a pretty big shock, when they see FREE Shipping.........then Shipping for several hundred dollars.

The old version of Shopify's Google Shopping App gave you access to the shipping settings. The new version, doesn't even have any shipping settings. No settings for it at all. Just settings like color and ect. Nothing for Shipping.

Hope this review helps someone make a better decision when choosing how to sync to Google.

This app is meant for new small merchants just getting started or merchants not yet setup with Merchant Center or Ads.

Beware if you are an established merchant:
- This app will change all product ID's to XXXXX-XXXXX and make it incredibly difficult to run ad campaigns for certain products as you will need to match the ID to your SKU. Impossible if you have hundreds or thousands of SKUs.
- If you have approved products you will need to re-sync your catalog. This will cause all of your SKUs to go thorough the approval process again. In many cases you will need to wait weeks to get items approved again.
- If you use a shipping app like Boxify to set your shipping settings this app will not import settings outside of Shopify's shipping settings.
- If you have manually configured shipping settings on Merchant Center, all settings will be deleted every-time the app syncs.
- Google Shopping Fields will need to be set one item at a time as there is no excel upload feature that I could find.

There is no support for this app, they blame everything on google. I was told that google doesn't have a way for them to not overwrite the shipping settings... yet all the other apps on the marketplace are allowed to do this.

Developer Suggestion:
1) Don't send the shipping settings to Google, let users set their own shipping rules.
2) Send SKU# or add SKU# to item ID (ItemID-SKU) to allow better control on the Google ads side.

Conclusion:
This app works fine if you don't mind manual work. If you are busy and are trying to grow your business this app will slow you down. If you have a store with 100 items or less or not using a shipping app like Boxify then this app will probably work fine for you.

Issues like this makes us think that upgrading to Shopify Plus might not be worth it. To many apps needed to run a store, little to no support for free Shopify apps, or the apps are useless for larger growing merchants.

It looks produts pubblished and i get a message saying "you can use your products in you google adwords compain" but..... login into merchant account no feed visible, only something tagged as "API" but no feed, and linking adwords with merchant same thing, the only product online is the one charged manually directly with FEED in google the merchant tool. App completely unusefull. :( what a pity.

Linking this app in Shopify is utterly impossible if your shopify admin email address does not match your google ads and google merchant center email addresses.

Google offers no useful support at all so don't count on any help from them. I have sent numerous emails to their support center and they just push me around in circles with no resolution in sight, after weeks of trying.

Stay away from this app if any of your email addresses (in shopify, google ads or google merchant center) is different from the others. Perhaps the app works but i will never know because there is no useful support at all.

We spend thousands of Euro with Google every month, but get no support in return. Very disappointed.

Like the others, we've been using this app for years with no issues, and now, with the update earlier this year, it's challenging to navigate adjusting items for your feed. Bulk editing is excellent, but there needs to be a way to make simple corrections directly within the product. It's ridiculous that we have to navigate out of the product to make a correction for our Google feed. I'm very frustrated with this as we have nearly 40k pieces that change by the season.

Yes, my merchant success manager tried to help, we didn't get very far. Still, considering that what Shopify deems our categories should belong in is never anywhere close to where Google actually needs them to be just adds to the chaos. If we give it a few more weeks, Shopify will introduce a new paid app to fix this, as that seems to be what they do. :/