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i use this app to help me do x.I really lik how to does y. I would be nice if this app is better. thank you to help
Thank you for sharing your review with us! We're always looking for ways that we can continue to improve Shopify and our apps. For that reason I appreciate you letting us know that the app could be better.
I’ve reached out to you via email, so that we can discuss your feedback in more detail. I hope to hear from you soon! -Lizzy, Shopify Support
Account suspended due to policy violation: Shopping ads policies
No specific reason why Account was suspended! What do I check?
Ofcourse I discontinued.
Thank you very much for your review here! While we don't have access to the specifics of why Google may have suspended an account, you can request that they review your account here (http://bit.ly/332qeWY).
There is also very often a red banner which will appear in your Shopify account with a brief description of which policy might have been violated.
I’ve followed up with you via email in case I can provide any further assistance on this. -Lizzy, Shopify Support
Garbage app! Every time i send my products to google merchant center, it sends all the variants and color sizes and lists them all as products. I tried reaching out to the team and they said it was normal! i don't have this problem with other apps.
Hi there, my name is Jonathan and I am member of Shopify's support team!
I'm sorry to hear that you've been experiencing trouble with the Google Shopping app. We really appreciate your feedback! It's a great app that allows you market your business across Google's surfaces, so it's important to me that we get it working for your business!
As you mentioned in your review, this is normal behaviour! This is to ensure that Google has the best chance of a successful ad.
I'm going to reach out to you via a private e-mail so that I can provide some more information on that process, and offer support with getting the app up-and-running for you. Be sure to check your inbox (and junk mail) for that!
Jonathan E. - Shopify Support
I was waiting more than 2 weeks after the app submitted my products to merchant center and still no products showed up anywhere. I guess they have not even been submitted... So I removed it and used an other app.
With the new app my products been submitted and showed up in merchant center in less than a day.
This app needs some more work...
Hey there! Amy here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing. The typical time for your products to be reviewed by Google is 3-5 days, though I have seen it take more time if there are any issues.
I'm going to send you an email, just to open up the line of communication between us and see if there is anything further I can do for you!
Amy - Shopify Support
This app didn't send all the required information to Google Merchant Central. Most of my products was disapproved. Really a useless app.
My items are disapproved and now my account is suspended. I have tried to fix the errors but can not get my items listed on google even though I am paying for a google ads campaign!
Hi there,
Thank you for taking the time to leave a review for our app. My name is Ashley from Shopify support and I'll be helping you today. I understand that your Google Merchant Center account has been suspended. I'll follow up with an email to you so we can review what our options are.
Ashley | Marketplaces Support Specialist
Shopify
useless and not working, I tried everything but products pending, therefore it will kill your business.
Why i cannot bulk choose category?
terrible update, products that used to sync to the google shopping don't sync anymore - search products on google shopping and it says shipping cost is $80, says products that are not approved are missing barcodes add barcodes and still not approved so much manual work to fix errors and nothing works like it used to, then it tells me i don't have a sitemap, like whoever decided to update this app needs to be fired because it was working perfectly fine before, this update sucks
This app is not working. Our product have been showing as pending for over 2 weeks. We have reached out to support many times to see how to fix the errors with no help. Is there a shopify expert that can help let us understand what the issue is? This is the worst marketing experience ever. We are loosing money trying to figure it out.
Hi there!
Paola here with Shopify. Thank you for taking the time to tell us about your experience with our app. I completely understand your concern about your products being on a pending status for 2 weeks and I will be reaching out to you shortly through email so we can address that issue. I want to make sure you have all the tools to take the most out of the Google Channel app.
I look forward to talking to you soon!
Paola | Shopify Support