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still need to learn more about it, so i hope it will be helpful in the near future. thank you very much.
Hey there!
Charlotte here from Shopify Support. Thank you for taking the time to share your feedback with us. I would be happy to follow up with you and help you through any questions you may have about using the Google Channel! I will send you an email so that we can chat further! Also keep in mind, anytime you need support, you can click on the "Get Support" button in the top right corner of the Google Channel. This will send your request/question directly to our support team.
Charlotte | Shopify
still, work in progress and trying to get my head around it. So far it's all ok and I hope by the time its done, ill be happy
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm going to take a closer look at your store and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.
Robyn | Shopify
This app works as described, but I have 2 issues.
1- Google makes it almost impossible to set up a feed and I had to resort to online forums and calling some friends to help me out. You literally have to jump through hoops to get this set up, especially the FREE listings.
2- Support is not good, period. I used their support link and got a response in exactly 24 hours, not horrible but not good either. I then sent a follow up question, and have been waiting since. I will start searching the web for the solution as the support here is of no help.
But once you get this down, Im sure its a very good app. Thus the 3 stars.
Hey there, Spencer here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store. Spencer l Shopify
Runs slow, hard to navigate. Otherwise does what it states. Product approval incredibly slow. https://highzer0electronics.com/
It is a little confusing at first but eventually you can figure out most things. I imagine it may be a lot of trial and error . I like the way that you are able to link to various social media platforms.
Hey there,
Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app and add functionality to suit our Merchants needs. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team.
Claire l Shopify
OK, a little guidance would have been nice. OK, a little guidance would have been nice. OK, a little guidance would have been nice.
Hey there,
Chelsea here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing with getting set up. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further if you would still like some guidance in the app set up.
Chelsea l Shopify
I used this app to try to get more sales driven to my online store. am still waiting for the wow effect. maybe my expectations were too high.
Hi there! My name is Jonathan and I'm a member of Shopify's support team.
Thank you so much for leaving us a review. We really appreciate hearing from our merchants!
It can definitely take some time to see results after setting up the Google Shopping application and creating a Smart Shopping campaign.
It can take up to fifteen days for your ads to start appearing across Google's surfaces. Google's optimization period takes thirty days in total for its algorithm to learn where, when, and how to place your products.
You should start seeing some impressions once the fifteen-day period ends, but the campaign will not be fully optimized until the end of the thirty days.
I'm going to follow-up with you via e-mail and see if you have anymore questions or need any help with the process. Look out for the e-mail!
Talk soon,
Jonathan E. | Shopify Support Guru
Mydentalwig.com
We just installed this app at: https://mydentalwig.com/ . Only 3 stars because it's easy to install. We want the app's developer to improve it based on negative reviews, before we start running our google ads.
Please keep us posted.
Thanks
Hey there!
Amy here From Shopify Support. Thanks for taking the time to leave us a review. I would love to chat with you further about where your concerns lie. I'll be sending you an email so that we can discuss further!
Amy - Shopify Support
Update as of 10/22/2021 - I was able to get it sorted out with google and my account is back up but it took weeks and many headache calls to google to resolve the issue. My review I wrote is only towards google not shopify in any way just to be clear that shopify is a great website that I love to use and I have no issues with shopify at all only google. Same here on October 7th my account was suspended due to policy violation: Misrepresentation. I have called Google until my head is about to explode they wont give me any reasons to why my account was suspended how can I fix something that I have no idea what is wrong. I am at a loss of words and now I see lots of other people are in the same boat as me. If anyone has any idea I would love to hear from them. machineryone.com I was told if I pay $750.00 I could be be unsuspended.
Hey there,
Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the clarification you need in regards to the Misrepresentation message you are getting. Although Google is best to direct you with this, I'll be sending an email out to you shortly to explain some details that could help. I look forward to communicating with you there.
Adil | Shopify
It was easy and straightforward to use, just waiting to see results. I'm new to all the online sales but trust that google will lead me in the best direction.
Hey there,
Claire here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store.
Claire l Shopify