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Its wonderful and helpful and I can create what is needed. It didn't take much time to learn and put into use.
App not working, customer support is pointless. The person that can help fix your suddenly pulled off product cannot be reached but will respond back within a week. However, you can talk as long as you want to a service representative that cannot help you but sympathizes with your frustration, so there is that.
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. While Google fully enforces their own product policies and determines whether products meet requirements, we definitely want to make sure that you get the support you need regarding any issues that you're experiencing. I'll be sending an email out to open up the lines of communication and help where I can.
- Nate | Shopify
This app has been fantastic for us. There are definitely some things that could be improved however I am certainly not complaining. Cost per acquisition has been beyond stellar and overall return has been incredible. There is very limited flexibility and there has been an issue with how Google interprets anything that has text on it, even if that text is a logo or part of the product. This is very frustrating. Still cannot recommend this enough even with the shortcomings
Was advised in the email from Shopify to upgrade to this channel as the Google Shopping channel will be closed on October 21.
First you have to delete your old Google Shopping App - no chance of getting that back.
Tried to install the new Google Shopping Channel, doesn't work, has given me a message "Updating your Merchant Center account..." for the past 24 hours. Shopify support unhelpful - told me to delete and re-install. Did not work.
Now I have no Google Shopping feed for my google shopping ads, leading to a drop in sales.
What a disaster! Thanks Shopify!
I wish to increase quality traffic to our website. We wish to improve our customers life by giving them access to cheap and high quality essential oils. This is the right tool to analyse marketing strategies. I do not have any negative remarks about this app
good
I used this app to set up selling on google. It is helpful in reaching new customers' but I would like to have the option to get help when their is an issue setting up through shopify to connect with google.
User of this app for over 2 years with no problem. Now the app since Shopify updates is now pretty much useless... the dropdown box from the product page to update things like colour/age/size etc has disappeared - the only way to solve it now is to add a product then switch between various pages (that you then get stuck in btw) to add the missing info, and THEN half the time it still doesn't work! add to that the 'missing GTN' even when it's there and I am about ready to pull my hair out. Why have you 'fixed' something that wasn't 'broken' in general in the first place... and now clearly is broken completely. 1000 products to go through individually repairing or trying to repair and mostly failing because of your 'update' . All I have to say is PLEASE MAKE IS A PRIORITY TO PUT THE GOOGLE METAFIELDS BACK ON THE PRODUCT PAGE
thank you
Hi there,
Brett here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide support for you on this.
Brett | Shopify Support Specialist
My account was suspended due to misrepresentation its unbelievable so many people this happening too right now, come on google shed some light so people can correct the error
Hi there,
My name is William with the Shopify Marketplaces team, this app is actually made and supported by Shopify not Google. As such we would not have the specific reason for your suspension. We do typically provide some steps to mitigate misrepresentation suspensions but the final decision rests with Google. I will still reach out to you to discuss your store specific details.
William | Marketplaces Support Specialist
Shopify
I am experiencing some of the same issues that other people/companies are having. I keep getting GTN error on a lot of products. I also am experiencing missing inventory data issues. I don not know what that means or how to fix it. I am thinking about removing this app. My sales have dropped since this past May.
Hi there,
Thomas here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggle you are facing with your account. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern.
Thomas | Shopify