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I found that more of my products were not uploading to GMC, and I even changed my products many times!!!
And I have all my items approved in GMC, but in this app, it says my items are not approved.
Hello,
Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jackie | Shopify
Why do big and smart companies like Google end up making their products useless? They have best of the minds with them to make apps that function well with their products. And they can't even do that well. What a shame!
This app is supposed to record analytics well. Can't even do that properly.
Hello and thanks for the feedback. We will be sure to pass this along to our product team as we are always looking for ways to improve. We do have a support team trained on analytics standing by to help. You can reach them through this link: https://support.google.com/merchants/contact/shopify_3p_support_app
The app continuously removes all my products from the merchant center and shows them as pending in shopify. Google Shopping Ads are huge for us so when my products are removed out of nowhere, business suffers. This needs to be fixed ASAP.
Hi there, Nidhi here from the Shopify Support team!
I'm sorry to hear that you've been having trouble with the Google Shopping app, I can understand how products getting removed can hurt your business. We appreciate your feedback, and would love to hear more about this so we can do our best to help and share your feedback with our developers.
I am going to follow up with you via e-mail to discuss this issue further and look at what we can do to rectify it. Please be sure to check both your inbox and your junk mail for the e-mail!
Thank you,
Nidhi - Shopify Support
This app is not working. I've had it installed for months and although it says 250+ products are listed, none of them show up in the Google shopping tab. When I go into the edit page on Shopify for my products, it's difficult to actually fix many of the problems that Google apparently has with my listings. But even if I add size, category, GTINs, etc. The listings are still no where to be seen.
Hey there,
Thomas here from Shopify. Thank you for taking the time to provide feedback. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. I'll be sending an email out to you shortly to open a line of communication to see how I can help.
Thomas | Shopify
Ive tried to get my Google Merchant center unlocked for 2 months now. Keeps getting disapproved for Misrepresentation but no information on how. Updated all info with information it asks but immediately it goes and shuts down the account. Absolutely zero support from help desk.
Hi there,
Vance here with Shopify! Thank you for taking the time to let us know about your experience with the app. I can understand how frustrating this situation must be. I've sent you an email to offer further support and help resolve this.
Vance | Shopify Support
All of my products are disapproved by Google Merchant Center because this app just plain doesn't work to transfer the info. Contacted Shopify support, but they said they couldn't help because they don't know anything about how to make Google Merchant Center integrate with Shopify, and directed me toward Google, which doesn't provide support anyway. Shopify: Don't tout an app and a service that you can't provide and don't support.
November 7, 2022
Hi there,
Ashley here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support.
Ashley | Shopify
the app has a lot of bugs with it. the GTIN information is filled in completely and 2 days later it shows the data blank even though it is fully populated. The items not approved either lack a reason or has inaccurate information.
This app simply does not work. It creates a feed that gets 100% of the products rejected by Google Merchant Center.
Hey there,
Chelsea here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing with getting set up and receiving product errors. A member from our team will follow up with you in an email within the next few days to open up the lines of communication here so we can see if we can help you any further with getting the app set up and working for your store.
Chelsea l Shopify
I won't recommend using this! Since it is not working properly! The google shopping campaign must be done via google ads directly! This app is useless just like the support team of google ads.
Hi there,
Vance here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear that you experienced issues running Google Smart Shopping campaigns. I'm going to look into this further and follow up with you in an email to open up the lines of communication.
Vance | Shopify
Die APP hat bis vor kurzem gut funktioniert. Seit ca. einer Woche 12.12.2021 werden über die APP keine GTINs/EANs an die Google Merchant Center - Content API übertragen.