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Looking for a better app. This one does not pass free shipping form app shipping profiles, very unfortunate.
UPDATE: I received VERY elaborated answer from the customer service of Shopify, which is very impressive. And it DID help me to solve MY problem. Unfortunately it still confirms the inability of this application to deal with shipment profiles from other applications. BRAVO to the Shopify support!
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Charlotte | Shopify
I reported tracking problems seven days ago, and the team hasn't made any fixes yet. Remarketing code is missing in the implementation, and begin checkout and add payment info conversions are not firing. So this channel isn't working as it should. Be careful installing this channel because if the tracking is not working correctly, the optimization won't work as it should, and you will lose your budget.
Hi there,
Thank you for taking the time to leave a review on the Google channel, my name is Chris and I'd be happy to reach out to you to discuss the account specifics detailed in your review. More generally, I can advise that our team of specialists would love to assist you in getting the channel working correctly for you any time there is an issue. Please look out for my upcoming email.
Chris | Marketplaces Support Specialist
Shopify
The old google shopping app was removed and replaced with this app. You can no longer select products to feed over to google merchant center by collection. It pushes you into using a smart shopping campaign which may not be best if you need a custom campaign and only market to certain states. You can no longer search for a specific product in the products area. you can no longer "push" your products into google merchant center. Overall this app sucks compared to the old one and am trying to find a different option to use moving forward which really stinks because November and December are big sales months for our industry and I should not have to make changes to my online advertising and find new avenues this time of year, I should be already set up... like I was.. on the old app.
The app does cut work out in getting the materials to google shopping; however, the freight integration is exceptionally poor. Google will choose the most expensive rate you have. You can manually override, but that takes the value of this integration app down quite a bit
Hi there! Amy here from Shopify support, thanks for taking the time to leave us a review!
Im happy to hear that you like some functions of the app. Though I completely understand your concerns on the shipping function, Google does pull the most expensive shipping rate. I will pass this feedback along to my development team.
I'll also send you an email to open up the lines of communication between us and go over any other questions you may have!
Amy - Shopify Support
This doesn't work anymore. It was great before, have used on many different Shopify sites and now it won't let me submit any data. Please fix it - thanks.
Hi there,
Thank you for taking the time to install and use the on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Charlotte | Shopify
I find it quite disappointing that because our store currency is in Naira which is because we are in Nigeria, we are unable to use this application. We tick all the boxes and have been using Shopify for 3 years. I do think this discrimination is unfair and we have been trying to use this for over a year now. Would be great if this can be reviewed
Hello,
Jacky here from Shopify. Thanks for taking the time to submit your feedback. At the time of this reply, Nigeria is listed as a beta country of sale on Google and the Google channel does not support those countries. I will follow up with you over email to open up the lines of communication.
Jacky | Shopify
I can't see the products I synced from shopify in the google merchant center, and the system does not clearly indicate the reason.
Hey there!
Amy here from Shopify, sorry to hear of the trouble you have been having. I would be happy to have a look at this for you and see what needs to be done to get you up and running. I'm going to send you an email so we can take a look!
Amy l Shopify
We were also unable to install this app. It didn't provide any information except "[Store Name] refused to connect".
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app, I'm sorry to hear that you ran into some challenges when attempting to install the Google channel. We want to make sure that you get the support you need regarding the issues you are facing with the Google Channel, so I'll be sending an email out to open up the lines of communication and assist where possible.
- Nate | Shopify
worst piece of SH**setup i have ever seen outdated instructions what a joke how embarrassing
Thank you for your review. We are sorry that the setup experience didn't meet your expectations. We have a team on standby available to help should you need it. You can contact them here: https://support.google.com/merchants/contact/shopify_3p_support_app
this is worst app, I could not change some items in google merchants, such as color, gender, age, and I have to change it one by one in google merchants, it more than thousands items
Hi there,
Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support.
Vance | Shopify