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This problem with the GTIN's not being submitted is horrendous! It's affecting multiple of our shopify stores. Seems like it's been an issue for MONTHS and neither shopify or google are doing anything to fix the issue, leaving merchants to scramble for slow and problematic workarounds! Absolutely horrendous.
Hi there,
Brett here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm going to be sending you an email to open a direct line of communication and offer further support.
Brett | Shopify
What a nightmare to use for everyday folks. This app and Google has a long way to go. Google seriously needs to work on support and correcting their own errors before offering so many services. I've been trying to get this set up correctly for what seems like 3 years now. So many errors and such a royal pain to use.
Hey there,
Robyn here from Shopify. Thank you so much for taking the time to share your review of the Google Channel with us. We really appreciate your feedback. I'm sorry to hear that you've been struggling to get the app set up properly. I'm going to look into your account more closely and follow up with you in an email to open up the lines of communication here to see how I can help you any further.
Robyn | Shopify
Linking this app in Shopify is utterly impossible if your shopify admin email address does not match your google ads and google merchant center email addresses.
Google offers no useful support at all so don't count on any help from them. I have sent numerous emails to their support center and they just push me around in circles with no resolution in sight, after weeks of trying.
Stay away from this app if any of your email addresses (in shopify, google ads or google merchant center) is different from the others. Perhaps the app works but i will never know because there is no useful support at all.
We spend thousands of Euro with Google every month, but get no support in return. Very disappointed.
Hello and thank you for taking the time to leave this feedback. I apologize for any frustrations you had linking your accounts. I wanted to provide a bit of context as to why we have this requirement around matching emails and why it is done to protect our merchants. The reason we require the admin emails in Merchant Center, Ads, Analytics to match when linking to Shopify is to prevent fraud and any unauthorized account takeovers.
I do see you have had multiple support cases with us and have asked our support leads to take a closer look at your most recent, open case to ensure it is handled properly and hopefully resolves your account linking issue. Thank you again for the review and feedback.
Worst ever app to set up. EU based selling world wide, this app is impossible to setup. NO help or what ever.
Hey there,
Spencer here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing with getting set up. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store.
In the future it is possible to reach out to us directly by clicking Get Support in the top right corner of the screen when in the Google Channel.
Spencer l Shopify
My account got suspended as soon as I added this. I don’t even know what I did wrong. Do not install at any cost.
Hi there!
Chris here with Shopify! Thank you for taking the time to leave us your feedback. I completely understand the confusion surrounding the suspension. Google does not share with us further details on why they have flagged an account, although I truly wish they did. From our end, we can only provide you guidance based on our own experience. But at the end of the day, it's totally up for Google if they will lift the suspension or not.
With that being said, I will be reaching out to you through email shortly to offer all the guidance and support we can from Shopify's perspective. We want to ensure that you have the right tools for your business to succeed.
I look forward to chatting with you!
Chris | Shopify Support
I'm finding this almost impossible to use after a year of trying. I've contacted them and it is all way too technical for me to work through and I have been unsuccessful getting professional help with it either. Really disappointed in this one, I had hoped it would be easy to use.
Hey there, Spencer here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing with getting set up. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store. Spencer l Shopify
The Google sales channel integration is terrible. I received tons of errors, took the time to fix the errors, and still didn't get my products approved. Even if the products are listed as approved on Google Merchant Center, Google Sales Channel will say disapproved. For some items no errors are listed but still disapproved. I contacted customer service numerous times (both Shopify and Google), and it really seemed like they were also unsure how to fix the problem. Over weeks of emailing and chatting, they gave a range of possible solutions, all very different. However, even after following all of their advice (even if it seemed like it wouldn't work), my products were still not approved.
Hi there,
Thanks for reaching out with your feedback. My name is Vance and I work for Shopify Support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.
Vance | Shopify Support
None of our products have been approved. 250+ products have been in "pending" for months. We've submitted four tickets over the course of that time period and gotten no response. For the products that have not been approved, no reason is given by the app. I followed several Shopify tutorials, and I still cannot find the issue. One tutorial suggested that the app should tell me why certain products are not being approved, but that has not been our experience.
Hey there,
Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want you to get the support you need in regards to the issue you are facing with your products on the Google Channel. I'll be sending an email out to you shortly to explain some details. I look forward to communicating with you there.
Adil | Shopify
Google product category doesnt get inserted into generated feeds. Not via Google Shopping app, not via custom generated XML and not via Kit Product feed for Facebook.
Tried:
{{ GoogleProductCategory | replace: '&', '&' }}
{{ product.metafields.google.google_product_type | escape }}
This has been working well then, all of a sudden, all products disappeared from Google Merchant centre. We have spent hours liaising with both Shopify and Google to get the content feed to sync and to correct this issue but nearly a week later no joy. This is the worst support I have had for an app ever! Shopify say Google can correct it and Google say Shopify can correct it. We are losing business the longer this continues. Please somebody take responsibility and sort this mess out urgently. Until then its zero stars from us.
UPDATE - 24hrs later still no help or support, still no progress!
Hi,
I'm Cíara from the Shopify Apps team. Thanks for leaving a review, we always want to hear how our merchants are doing.
I'm sorry you had an issue with the data quality, that's not something we normally hear about. I'm going to follow up with you via email to make sure that this gets resolved, and we can get your site on Google Shopping easily.
Keep an eye out for my email, it won't be long till I send it.
Cíara N
Shopify Support