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Does Not Work...Has Not Worked For Years...How there are so many good reviews is beyond me! Only reason I looked at trying again, but I can see that most people have the same issues I have. This should be a number one priority or so you would think!
Please don't respond from Shopify telling me that you are going to look into this, just do something!
Was advised in the email from Shopify to upgrade to this channel as the Google Shopping channel will be closed on October 21.
First you have to delete your old Google Shopping App - no chance of getting that back.
Tried to install the new Google Shopping Channel, doesn't work, has given me a message "Updating your Merchant Center account..." for the past 24 hours. Shopify support unhelpful - told me to delete and re-install. Did not work.
Now I have no Google Shopping feed for my google shopping ads, leading to a drop in sales.
What a disaster! Thanks Shopify!
I am experiencing some of the same issues that other people/companies are having. I keep getting GTN error on a lot of products. I also am experiencing missing inventory data issues. I don not know what that means or how to fix it. I am thinking about removing this app. My sales have dropped since this past May.
Hi there,
Thomas here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggle you are facing with your account. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern.
Thomas | Shopify
Avoid at any cost if possible!!!
I had nice working good old working Google Shopping App and decided to upgrade it after few emails from Shopify about it... Oh, man... It was (still is) costly mistake. My sessions from Google dropped in 3 times right away... and of course there is no support from Shopify....
Avoid!!!
It actually seems like a scam. It has spent over half our ad spend to date on advertising to people whom canot buy from us despite adding a location. It gives no control and is bug ridden from start to finish. It's actually hard to believe just how bad this app is. Shopify is this a scam?
Useless product, doesn't do anything nor allows to publish your products on to google... It could have been very helpful if it worked though, what a shame!
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. We definitely want to make sure that you get the support you need regarding the challenges you're running into with getting products published to your Google Merchant Center account. I'll be following up with an email to open up the lines of communication and help where I can.
- Nate | Shopify
This problem with the GTIN's not being submitted is horrendous! It's affecting multiple of our shopify stores. Seems like it's been an issue for MONTHS and neither shopify or google are doing anything to fix the issue, leaving merchants to scramble for slow and problematic workarounds! Absolutely horrendous.
Hi there,
Brett here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm going to be sending you an email to open a direct line of communication and offer further support.
Brett | Shopify
What a nightmare to use for everyday folks. This app and Google has a long way to go. Google seriously needs to work on support and correcting their own errors before offering so many services. I've been trying to get this set up correctly for what seems like 3 years now. So many errors and such a royal pain to use.
Hey there,
Robyn here from Shopify. Thank you so much for taking the time to share your review of the Google Channel with us. We really appreciate your feedback. I'm sorry to hear that you've been struggling to get the app set up properly. I'm going to look into your account more closely and follow up with you in an email to open up the lines of communication here to see how I can help you any further.
Robyn | Shopify
Worst ever app to set up. EU based selling world wide, this app is impossible to setup. NO help or what ever.
Hey there,
Spencer here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing with getting set up. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store.
In the future it is possible to reach out to us directly by clicking Get Support in the top right corner of the screen when in the Google Channel.
Spencer l Shopify
My account got suspended as soon as I added this. I don’t even know what I did wrong. Do not install at any cost.
Hi there!
Chris here with Shopify! Thank you for taking the time to leave us your feedback. I completely understand the confusion surrounding the suspension. Google does not share with us further details on why they have flagged an account, although I truly wish they did. From our end, we can only provide you guidance based on our own experience. But at the end of the day, it's totally up for Google if they will lift the suspension or not.
With that being said, I will be reaching out to you through email shortly to offer all the guidance and support we can from Shopify's perspective. We want to ensure that you have the right tools for your business to succeed.
I look forward to chatting with you!
Chris | Shopify Support