รีวิว (8,074)

การให้คะแนนโดยรวม
4.5
จำนวนต่อระดับคะแนน
  • 70% ของการให้คะแนนคือ 5 ดาว
  • 12% ของการให้คะแนนคือ 4 ดาว
  • 3% ของการให้คะแนนคือ 3 ดาว
  • 2% ของการให้คะแนนคือ 2 ดาว
  • 13% ของการให้คะแนนคือ 1 ดาว
1 มิถุนายน 2024

Keeps flagging my shops for misrepresentation without giving me any idea what to fix.

Oh Bop Fashion
สหรัฐอเมริกา
15 วัน ในการใช้แอป
Google LLC ตอบแล้ว 3 มิถุนายน 2024

Hi - thanks for bringing this to our attention. For details on the Misrepresentation policy issue, please see this help article: https://support.google.com/merchants/answer/6150127

Additionally, we would recommend checking the status and standing of any linked accounts, including any Ads accounts, before requesting a re-review.

27 กุมภาพันธ์ 2024

Doesn't sync to Shopify at all and shows no store nor products. A true disappointment

Disco Segreta
อิตาลี
เกือบ 2 ปี ในการใช้แอป
Google LLC ตอบแล้ว 29 กุมภาพันธ์ 2024

Hello and thank you for taking the time to leave feedback on your experience with the Google & YouTube app. The integration is designed to easily sync your products from Shopify to Google. Updates you make within Shopify, assuming the offers are opted into Google & YouTube, should be reflected in Google. More details around setup and best practices can be found here: https://support.google.com/merchants/topic/13402337?hl=en&ref_topic=11270841

Additionally, please contact our support team if we can be of additional assistance: https://support.google.com/merchants/contact/shopify_3p_support_app

22 มีนาคม 2024

Really bad experience, I would never recommend google to anyone. These people have no emotions, have absurd rules and don't help you when you get banned. These guys can't even tell me why my account is blocked for Misreprensetation, they give you several different answers. I will go through their competitors who are less wok

Mon Beau Sac
ฝรั่งเศส
3 เดือน ในการใช้แอป
Google LLC ตอบแล้ว 26 มีนาคม 2024

Thanks for taking the time to leave a review. We are sorry to hear that you have been frustrated with your experience so far. We monitor this feedback closely and will be sure to share yours with our policy and support teams.

In most cases, merchants have the ability to request a re-review if they disagree with policy enforcement. You can find more about the policy and how to request a review here: https://support.google.com/merchants/answer/6150127

We hope this helps and thank you again for the valuable feedback.

6 มีนาคม 2024

Removi da minha conta pois queria tirar todos os produtos do ar e NÃO REMOVE OS PRODUTOS DO GOOGLE SHOPPING/ GOOGLE MERCHANT CENTER, editei em massa os produtos todos para 10 reais como teste e foi tudo para o google shopping e merchant center, agora que removi, eles ainda estão lá por 10 reais e estamos recebendo clientes pedindo os produtos pelo preço errado

Gallpack Embalagens
บราซิล
7 เดือน ในการใช้แอป
Google LLC ตอบแล้ว 11 มีนาคม 2024

Hello and thank you for taking the time to leave a review. In order to delete the product follow these steps:

1. disconnect Google & YouTube app in Shopify
2. Then go to Merchant Center and delete those products manually.

By default Google retains products for 30 days before they expire. If you need products to be removed from Merchant Center immediately, you can delete them directly in Merchant Center after you disconnect the Google & YouTube app within Shopify

8 เมษายน 2024

Worst.. when just connected with the Shopify account the products were getting approved. and after 2-3 days it was showing as Misrepresentation policy violated. No proper clarification is provided. just the robotic email received that to visit the policy page and read all over again ang again. it would have been better if there are specific issues have been mentioned. so that as an individual handling all the things can manage and correct the things which is causing issue. instead of just copy pasting the same email.
i know nothing right is going to happen. just in words a message full of formality include an apology and our our team will look into this. or is looking into the concern or some same repetitive bot messages.

ShosaQualiTees
อินเดีย
21 วัน ในการใช้แอป
Google LLC ตอบแล้ว 11 เมษายน 2024

Hello and thank you for leaving the review and feedback. We are sorry to hear this has been a cause of frustration for you. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/6150127

For further questions or help with this, feel free to reach out to our support team at this link: https://support.google.com/merchants/contact/shopify_3p_support_app

We will be sure to share this feedback with the relevant teams. Thank you again.

แก้ไขเมื่อ 20 มีนาคม 2024

Zero Stars .Google is vague , unhelpful and when you ask for help keep repeating the same sentences like a bot . I asked specific questions and their response is the same thing ,over and over again . It's a waste of time and unhelpful to ppl that are just starting . If someone asks for help and specific help please answer what is asked . I have read all the things and sending me the same thing again is not going to be helpful if you can't answer questions on what I'm doing wrong.

I'm adding that your response is unhelpful when the only reviwe is another bot that decided youre not compliant.

Eldar.Wire
ไอร์แลนด์
3 เดือน ในการใช้แอป
Google LLC ตอบแล้ว 15 มีนาคม 2024

Thanks for taking the time to leave a review. We are sorry to hear that you have been frustrated with your experience so far. We monitor this feedback closely and will be sure to share yours with our policy and support teams.

In most cases, merchants have the ability to request a re-review if they disagree with policy enforcement. You can find more about the policy and how to request a review here: https://support.google.com/merchants/answer/6150127

We hope this helps and thank you again for the valuable feedback.

15 มีนาคม 2024

Don't bother with this app. Once again the big company wins while the small company loses. It seems Google system has several flaws especially when it comes to products. We sell jewelry, are a registered business with complete tax id, and yet business is unverifiable according to Google. I'm closing tell me where any of my products listed included Pharmasecutals
You algorithm is flawed and need sot be fixed.

Saint Laurents Jewelry
สหรัฐอเมริกา
ประมาณ 1 เดือน ในการใช้แอป
Google LLC ตอบแล้ว 18 มีนาคม 2024

Thank you for taking time to leave a review. We are sorry to hear that you have been frustrated with your experience so far. We monitor this feedback closely and will be sure to share yours with our policy and support teams.

In most cases, merchants have the ability to request a re-review if they disagree with policy enforcement. You can find more about the policy and how to request a review here: https://support.google.com/merchants/answer/6150127

We hope this helps and thank you again for the valuable feedback.

7 มีนาคม 2024

Customer care is virtually non-existent, as they merely direct customers to read through policies, terms & conditions, and other documentation to resolve issues independently. Responses are often vague, lacking specific reasons for account suspensions.

Auto Performance Hub
แคนาดา
2 เดือน ในการใช้แอป
Google LLC ตอบแล้ว 11 มีนาคม 2024

Hello and thanks for taking the time to leave a review. We are sorry to hear that you have been frustrated with your experience so far. We monitor this feedback closely and will be sure to share yours with our policy and support teams.

In most cases, merchants have the ability to request a re-review if they disagree with policy enforcement. You can find more about the policy and how to request a review here: https://support.google.com/merchants/answer/6150127

We hope this helps and thank you again for the valuable feedback.

17 พฤษภาคม 2024

App doesn't work, I put in my mobile as requested to authorise and it says an unknown error has occurred. I have tried uninstalling and reinstalling multiple times with the same outcome. The help link goes to a generic Google help site with no specific information on what is actually going wrong.

Reviewify
นิวซีแลนด์
2 วัน ในการใช้แอป
Google LLC ตอบแล้ว 20 พฤษภาคม 2024

Hi, thanks for letting us know you're having some trouble with our app. Please reach out to us through the "Get Support" link in the upper right of the App (the blue Get Support link, not the three dot menu), or clicking here: https://support.google.com/merchants/contact/shopify_3p_support_app

We hope to hear from you soon

22 กุมภาพันธ์ 2024

horrible esta herramienta no explica bien

Villahava Yorkshire
ปานามา
3 เดือน ในการใช้แอป
Google LLC ตอบแล้ว 26 กุมภาพันธ์ 2024

Gracias por tomarse el tiempo para dejar una reseña. Lamentamos que su experiencia inicial haya sido frustrante para usted. Nos encantaría tener la oportunidad de trabajar con usted para configurar correctamente su tienda y mostrar sus ofertas y anuncios en Google. Puede ponerse en contacto con nuestro equipo de soporte en https://support.google.com/merchants/contact/shopify_3p_support_app