รีวิว (9,104)

การให้คะแนนโดยรวม
4.6
จำนวนต่อระดับคะแนน
  • 72% ของการให้คะแนนคือ 5 ดาว
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  • 12% ของการให้คะแนนคือ 1 ดาว
24 มกราคม 2023

O app funcionava bem, mas a partir de 4 de janeiro de 2023 parou de funcionar. Todos meus produtos saíram do Merchant Center, e na shopify, quando tento configurar o app Google, o mesmo dá erro.

Mesmo quando funcionava o app ainda tinha umas limitações, obrigava o usuário à fazer muito retrabalho preenchendo informações que já são preenchidas no cadastro do produto, e que precisam ser informadas novamente no app Google.

De qualquer forma, se voltar a funcionar tá perfeito por enquanto.

Kilwend
บราซิล
12 เดือน ในการใช้แอป
28 มีนาคม 2021

Started out great for about the first 10 days. Then got hit with suspensions by Google on both Ads and Merchant Center accounts for "Misrepresentation" Tried for weeks get an understanding of what was wrong from both Google and Shopify. Only received emails containing ambiguous info with out any clear and direct info regarding what's wrong and how to fix it.

SPORTSLANENY
สหรัฐอเมริกา
ประมาณ 2 ปี ในการใช้แอป
Google LLC ตอบแล้ว 2 เมษายน 2021

Hey there,

Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you are facing with a suspended Merchant Center account. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.

Robyn | Shopify

18 พฤศจิกายน 2021

Garbage app misrepresentation is what they tell you so you have to pay. Spent 6 month's asking to review it and they give the same lame excuses it doesn't follow policies but they won't tell you how to fix it.

Inkenvyclothing
สหรัฐอเมริกา
12 เดือน ในการใช้แอป
Google LLC ตอบแล้ว 18 พฤศจิกายน 2021

Hello there!

Paola here from Shopify. I completely understand where you are coming from. Having your Google Merchant Center Account suspended due to misrepresentation can be frustrating and confusing. Although Shopify and our app has no participation in suspending your account (this is entirely up to Google and not Shopify), I am happy to share with you a bit of my experience and what you can do next to best address this issue. Hopefully you can take advantage of our Google Channel app soon. I will be reaching out to you through email shortly.

Looking forward to chatting with you!

Best Regards,
Paola | Shopify

27 ธันวาคม 2021

This app has never worked for my store. Google Merchant Center is ridiculously user unfriendly and won't load the product feed from Shopify. I'm constantly being suspended from Google ads because of "Misrepresentation". Google never provides an answer when I ask what "Misrepresentation" is on my website. This is the second time I've deleted the Google App from Shopify. I was hoping the issues were fixed, they weren't.

Midwest Wilderness Connections
สหรัฐอเมริกา
12 เดือน ในการใช้แอป
Google LLC ตอบแล้ว 28 ธันวาคม 2021

Hi there!

Paola here from Shopify. I understand how the Misrepresentation suspension can be frustrating. Although Google does not share further details with us, I am happy to share resources that can help you with this issue. I will be reaching out to you shortly via email.

Best Regards,
Paola | Shopify

17 กันยายน 2021

Não funciona os preços comparados no APP. O APP coloca os preços comparado como preço principal no Google Ads. Muito ruim.

Shop Nets
บราซิล
12 เดือน ในการใช้แอป
21 กุมภาพันธ์ 2022

Account was suspended for "Custom" products. Everything was corrected requested re-review and the only thing they tell me is hurry up and wait. It cant be this hard to review an account that you disabled so quickly without warning. We are over the weeks of run around. No one seems to care or want to help resolve this issue.

Lucky Mellon
สหรัฐอเมริกา
12 เดือน ในการใช้แอป
Google LLC ตอบแล้ว 23 กุมภาพันธ์ 2022

Hi there,

Thomas here from Shopify. Thank you for taking the time to provide valuable feedback on your experience. Although Google is responsible for all account suspensions, I'll be sending an email out to you shortly to open up the lines of communication and gather further feedback.

Thomas | Shopify

1 กันยายน 2022

I have problems ALL the time with this channel! There is always something wrong with my site ...misrepresentation... bla bla bla,,,, I had these same problems with my other store! This is one of the most frustrating things to deal with as a website owner! So much stress, so little accomplished!

Pretty Hare
สหรัฐอเมริกา
12 เดือน ในการใช้แอป
Google LLC ตอบแล้ว 6 กันยายน 2022

Hey there,

Thomas here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggle you are facing with your account. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern.

Thomas | Shopify

21 พฤศจิกายน 2022

I also found this app to be garbage. Google won't approve any of my listings. If anyone has found this to work please let me know the secret.

My Little Cakepop, llc
สหรัฐอเมริกา
12 เดือน ในการใช้แอป
Google LLC ตอบแล้ว 23 พฤศจิกายน 2022

Hi there,

Thanks for reaching out with your feedback. My name is Chris and I work for Shopify support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.

Chris | Shopify Support

แก้ไขเมื่อ 17 มกราคม 2022

My Google Merchant is suspended because this app is not working correctly. Shopify says they are aware but can't do anything and Google says they are aware and can't do anything. So far 2 issues with this app: 1. If your default package in shipping settings has weight your account WILL get suspended for inaccurate shipping price as Shopify calculates shipping price based on item weight + package weight (which is the correct way) and google calculates purely based on item weight. To resolve this, this app needs to add default package weight to item weight and ONLY then submit weight to google. 2. If you have both taxable and non taxable items in your store it WILL get suspended for inaccurate tax information, because when product is checkmarked as not taxable google merchant won't calculate tax on shipping. To resolve this a sub attribute for the tax "tax_ship" needs to be implemented and a check mark added right next to product not taxable.

Medicinal Supplies
สหรัฐอเมริกา
12 เดือน ในการใช้แอป
Google LLC ตอบแล้ว 17 มกราคม 2022

Hi there,

William here from Shopify support. Thank you for taking the time to review our app and provide this valuable feedback. I see that you've already identified the current workaround to this issue and I'll be sure to pass the additional info you've included here on to our development team. I'll also reach out to you via email to discuss the options we have to get this working for you.

William | Shopify Support specialist

แก้ไขเมื่อ 19 พฤศจิกายน 2022

This app is garbage, Shopify blames Google, and Google blames Shopify. Just got an email from Google. This is regarding over 200 pending items for 7 business days. Here's what it says: Hi Scott, We do not support Shopify as we do not have access to it, which is why I cannot tell what is causing this issue in Shopify. Please contact their support, I hope they can figure this out and get your items approved as soon as possible. If you have additional questions about Google Ads or Google Merchant Center, please let me know by replying to my email. Sincerely,
Magda

thegrillebadgestore.com
สหรัฐอเมริกา
12 เดือน ในการใช้แอป
Google LLC ตอบแล้ว 20 พฤศจิกายน 2022

Hi there,

Thanks for reaching out with your feedback. My name is Vance and I work for Shopify support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.

Vance | Shopify Support