รีวิว (9,104)

การให้คะแนนโดยรวม
4.6
จำนวนต่อระดับคะแนน
  • 72% ของการให้คะแนนคือ 5 ดาว
  • 12% ของการให้คะแนนคือ 4 ดาว
  • 3% ของการให้คะแนนคือ 3 ดาว
  • 2% ของการให้คะแนนคือ 2 ดาว
  • 12% ของการให้คะแนนคือ 1 ดาว
14 ตุลาคม 2020

I used this app and my products were all the time not approved... I uninstalled the app and now I lost google console.

KarmaKarma
เบลเยียม
ประมาณ 2 ปี ในการใช้แอป
Google LLC ตอบแล้ว 16 ตุลาคม 2020

Hey there,

Nidhi from Shopify Support here. Thank you for taking the time to share your feedback and I'm sorry to hear that you have had trouble getting products approved. I'm going to follow up with you in an email to open up the lines of communication so I can dig further and see if I can help with getting the channel set up and working for your store. I look forward to chatting with you!

Nidhi | Shopify

23 มีนาคม 2022

This stopped working correctly. No longer connects to the Merchant account with a Verified domain if you have an advanced Merchant account. Feeds go to the wrong account. Creating a merchant account creates a new ID as a top-level account and you can't delete them from the Google merchant admin panel, even when logged in as an admin.

POR-15
สหรัฐอเมริกา
11 เดือน ในการใช้แอป
Google LLC ตอบแล้ว 25 มีนาคม 2022

Hi there,

Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. I'm sorry to hear about the challenges that you have run into while getting the Google channel set up. I'll be sending an email out to open up the lines of communication and help where I can.

- Nate | Shopify

28 มกราคม 2023

Tengo problemas permanentes para sincronizarlo con la tienda. He ido incorporando categorías de los listados de productos google, he ido haciendo mejoras, pero siempre terminan dando un error a los productos.

Mara Regalos
สเปน
11 เดือน ในการใช้แอป
แก้ไขเมื่อ 4 เมษายน 2023

Shopify feed is not pushing product information to google merchant regularly. This is a consistent issue and when I contact Shopify costumer care these people send one line messages and respond slow most of the times 24 hours later, at this rate I’ll be an old man before these people fix the issues.
Google is no help complete BS service.

BlueRockCanada
แคนาดา
11 เดือน ในการใช้แอป
Google LLC ตอบแล้ว 28 พฤศจิกายน 2022

# *App Review for Marketplaces - Internal notes - Do not share with merchant*

* * *

**Troubleshooting steps:**

**Response to App Store Review:**

Hi there,

Thanks for reaching out with your feedback. My name is Chris and I work for Shopify support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.

Chris | Shopify Support

31 พฤษภาคม 2020

If you make a mistake to let the app "automatically" import your shipping settings, it will completely wipe out all shipping settings you may created manually. Also, the imported settings will not be applied to Shopping actions (the app does not know about shopping actions, because, like many other apps provided by Shopify it is about 18-24 month behind in functionality). As the result, you will be completely screwed!
Bottom line: the app provides limited functionality and causing a lot of harm

Treshers
สหรัฐอเมริกา
เกือบ 2 ปี ในการใช้แอป
Google LLC ตอบแล้ว 8 มิถุนายน 2020

Hi,

I'm Cíara from the Shopify Support Team, thank you for letting us know how the app worked for you.

It is true that if you select automatic shipping settings, we wipe what's in your Google Merchant Center account, and we can definitely make that more obvious, and I'll pass that up to our team. We don't support Shopping Actions because right now it's only available in two countries, but we do support Surfaces Across Google, for free listings on Google. I'm going to follow up with you via email to make sure we can do everything possible for you.

Cíara | Shopify Support

แก้ไขเมื่อ 6 มกราคม 2018

I got an email saying "Switch to the new Google Shopping channel before Jan 31, 2018"

This upgrading just wrecked my store selling on Google Shopping and ruined my Facebook Product Catalogs.

It only has a few Generic Google Product Categories. From the total 5,405 Google Product Categories, you get a drop list of only 14 choices and "OTHER."

14 out of 5,000? NUTS!

When I upgraded, it lost the Product Categories, Gender, and Age for over 1,000 products.

I have over 1,000 products with no way to bulk update. I have to update and save each product one by one in a web browser.

Image the downtime, lost sales and labor cost!!! No bulk edit. No CSV edit. Nothing.

I am ruined.

This thing is not anywhere near being functional for any type of business.

It is like it was made by people with no idea who uses it and what it is used for.

The FOUR MOST IMPORTANT parts of any Google Shopping Feed
1. The Product Category
2. A unique Product UPC Code or Manufacturer Part Number or SKU
3. Shopping campaign labels
4. Bulk Edit critical values

With out those four features, you got nothing that will work for anyone.

Cali Strong
สหรัฐอเมริกา
เกือบ 2 ปี ในการใช้แอป
4 ตุลาคม 2022

pas top, ca me dit constamment que mes articles ne sont pas publiés sur google shop parce que le code barres n'est pas valide, et quand je vais dans le canal google ca me dit que mes articles sont publiés...

LIMKY
ฝรั่งเศส
11 เดือน ในการใช้แอป
11 สิงหาคม 2020

For some reason the app doesn't install the pixel events on my website. It's been almost 2 months since the "developers" of Shopify would look at it. Still nothing.

Pine & Ginger
เนเธอร์แลนด์
เกือบ 2 ปี ในการใช้แอป
Google LLC ตอบแล้ว 1 กันยายน 2020

Hey there!

Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with getting your issue resolved.

I would love to talk to you further and better understand the issues you were facing to see what we can do on our end. I will send you an email to open up that line of communication!

Claire - Shopify

25 มีนาคม 2022

Just terrible...I've lost so much time and energy trying to make my products visible in Google Shopping for nothing. I also suspect that adding this app provoked a worse visibility in Google search. All my products are active in Google Merchant Center and I have absolutely no warnings but in the end, none of my products are visible in the Shopping tab ! Only answer from Google (I think I had more than 50 different conversions with google agents) : "this is the algorythm, cannot do anything about that". Shopify support has been also useless and it seems the Content API and the way Shopify and Google are informatically communicating knows many flaws. My advice : don't use this app !!

La Cave Éclairée
ฝรั่งเศส
11 เดือน ในการใช้แอป
27 กันยายน 2023

Avoid it if you can, or at least make it your last priority. I wish I tried to manually set myself up on google rather than use this tool.

Is currently the slowest 3rd party app on my site, will not work out of the box (and may do 'weird' things like add multiple pixels and then connect to the wrong one), and there is 0 support (no contact for months, once I had an employee invite me to a meeting and then not show up) for when your account inevitably gets flagged by some faulty automation.

MOMO
สหรัฐอเมริกา
11 เดือน ในการใช้แอป
Google LLC ตอบแล้ว 3 ตุลาคม 2023

Hello there and thank you for the review. We are sorry to hear your experience has been less than stellar. We do have a dedicated Shopify support team on standby and they can be contact here: https://support.google.com/merchants/contact/shopify_3p_support_app

They will be able to resolve open questions you may have or in the case that you do find a bug, they have the resources to escalate internally. Thank you again for the feedback - we will pass it along to the relevant teams.