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Useless app, as stated by countless others. Doesn't do a single thing for "active campaigns", other than let them sit idle.
Hi there, my name is John and I am member of Shopify's support team!
Thanks for your feedback on your active campaign, just to let you know that it takes 15 days for Google to Optimise the promotional Ads as Google tests out the best way to promote your product's across Google Ad Network when you start a Smart Shopping Campaign and 30 days to be fully optimised. The longer a Google Shopping Smart Campaign is running the better results you should have overtime.
I am going to follow up with you via e-mail to to discuss the overall experience you've had thus far and help with any errors or issues you are having. Please be sure to check both your inbox and your junk mail for the e-mail!
Talk soon,
John - Shopify Support
My products all failed review on the google side, yet app still shows them pending. No information as to why the upload was rejected but my Google Merchant Center account was suspended after using. Reached out to Shopify customer support and they did not seem to know why. Google told me the store was missing refund policies which show on checkout, but that doesn't seem to be where google wants them. I've gotten FBA, EBay, Facebook all working this thing is a hot mess.
Says my store does not meet the requirements?? What does this mean, any help fixing this......What can I do to fix this?
Hey there,
Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issue you are facing with setting up the Google Channel. I'll be sending an email out to you shortly to open up lines of communication. I look forward to communicating with you there.
Adil | Shopify
its a 3rd class app only time waist, there help support don't have any knowledge, they don't know anything only ask questions and do nothing, i don't know why this unusable app made
Thank you for providing your feedback about your experience with the Google Shopping app. I'm sorry that you've had some problems getting the app working for your business! I've reached out to you via email so that we can troubleshoot this together. I look forward to hearing back from you! -Emma, Shopify Support
Bad reviews are the new tech support, so here's one. All I want to do is finally integrate G4. Followed Shopify instructions and get "refused to connect."
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app, I'm sorry to hear that you ran into some challenges when setting up Google Analytics 4. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. I'll be sending an email out to open up the lines of communication and help where I can.
- Nate | Shopify
Be careful! Shopify is taking ownership of your ads account (admin rights). You should always be owner of your ad account to have the full control over it. So check out other apps. Once again shopify, give us back our admin rights.
Hey there!
Charlotte here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the frustration you are having. In order to publish ads on a Google Ads account, Shopify requires admin rights to be able to take that action on your behalf. If you would prefer for Shopify to not have admin rights, you can choose to create your own Google Ads account outside of Shopify, and not connect or run ads via the Google Channel.
I would love to talk to you further and better understand the issues you are facing, to see what we can do on our end to help. I will send you an email privately, in order to open up that line of communication!
Best,
Charlotte | Shopify Support
This app sucks. Been waiting to get approved for weeks now for the smart shopper campaign when its suppose to take 3-5 business days, tops. It Just says “pending”. Not sure why Shopify allowed this channel to be built if the developers do not respond and approve the issues listed here.
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you are facing with a stuck pending campaign. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.
Robyn | Shopify
This the worst app i have ever used keeps saying that i should add ,refund policy and terms of service to my footer when its already there,i mean this is confusing
Hi there. Cathal here from Shopify. Thank you so much for taking the time to leave feedback. We usually see this issue when policies have been added from pages, rather than the policy section in your settings, however, I will look into this further for you now and follow up with you by email so we can get you set up as soon as possible. Thank you.
I am using this app at the present time. Easy to install and easy to use. However, I am really hating this app because it does not work to well in terms of adding and populating products to my webstore. The products that I add keep getting stuck in 'Pending' limbo status as I like to term it; and staying in that 'Pending' status. I am hating this because this 'Google Shopping' app is not coordinated and not in sync with my 'Google Merchant' and 'Google AdWords' accounts. My products are already approved with my said accounts with Google yet they are still in pending status with my 'Google Shopping'. Why do I bother?
Thank you for providing us with feedback on the Google Shopping app! If you ever see your products showing as approved in your Google Merchant Center but indicating pending in the Google Shopping app, that is a great time to contact Shopify Support as our technical team can assist with a status sync to update the Google Shopping app.
Having said this, I have sent you an email to see if there is anything I can assist with. Hope to connect soon!
- Alex, Shopify Support
I have over 159k products but it only picks 65k and they're reject most of the products. Their support is useless.
Hi there,
William here from Shopify. We appreciate the feedback that you have provided for the Google channel. I'm going to reach out to you over email directly so that we can investigate the potential causes for rejected products and why some were not sent over to Google.
William | Shopify