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Tis ok. It takes a lot to get on. Instructions not clear. Wish you could talk to humans. Finally got it to work.
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Charlotte | Shopify
It was very straight forward and all the links helped direct me to exactly where I needed to go to update the required information. Very user friendly even for novice business owner like me!
It was a fast and easy experience. I would use it again and recommend it to others. Thanks to google for this awesome app.
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It is a frustrating experience with the Google Merchandise Center. It's disappointing that my account suspension was not lifted, even after I made the necessary changes to my product details, business address, and contact information. It's also concerning that I did not receive any feedback on what else might be required to reactivate my account and that my attempts to contact Google Merchandise Center only resulted in an auto-reply.
I'm seeking assistance from a Google Ads or Google Shopping expert who may be able to provide guidance and support in resolving my issue.
Hi there,
Vance here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer further support to work through any issues you're facing.
In case the resolution lies with Google, we’ll arrange for this to be raised with the appropriate team to work through the issues with you.
Vance | Shopify
agreable
We have been using this app for over a year. However, in December 2021 we noticed that customers were using discount codes that are for internal employees, friends and families. It turns out that any 'active' discount code is being sent to Merchant Center and they in turn open it to the universe. We had to inactivate all our discount codes except for just a few. We had to cancel multiple orders where customers used them. Bad time of year, bad customer relations. We reported it immediately on that day (Dec 10) and have not gotten any word from support since. Multiple shops have reported this problem to no avail. Would be great to give the shop owner the ability indicate what channel the codes can be 'shared' on. Currently we are operating at a big disadvantage with no ability to treat our mailing list customers special.
Hi there,
William here from Shopify support. I understand you've had discount codes shared on the Google Merchant Center unintentionally. We appreciate hearing feedback like this as our team is working towards a permanent resolution to this issue. We do currently have a workaround which is to end the promotions within the Google Merchant Center. I'll follow up with you directly via email to discuss your account.
William | Shopify Support Specialist
I haven't tried the app yet, but connecting my account was fairly simple. I hope to use this app often in the future!
I have had nothing but issues with this app. I have made all the requested changes, still not able to get it up and running correctly. I have even had an e-comm professional help me build my shopify account and install this app. Still doesn't work. About ready to give up.
Hey there,
Charlotte here from Shopify. Thank you for taking the time to provide feedback. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. I'll be sending an email out to you shortly to open a line of communication to see how I can help.
Charlotte | Shopify
I used Google Channel to list my products to expand my customer list and for faster sales.... Easy to use and free to download...