รีวิว (8,073)

การให้คะแนนโดยรวม
4.5
จำนวนต่อระดับคะแนน
  • 70% ของการให้คะแนนคือ 5 ดาว
  • 12% ของการให้คะแนนคือ 4 ดาว
  • 3% ของการให้คะแนนคือ 3 ดาว
  • 2% ของการให้คะแนนคือ 2 ดาว
  • 13% ของการให้คะแนนคือ 1 ดาว
8 มิถุนายน 2024

I am coming from using Magento for many years and I have never needed YouTube to get Google Analytics working.

However, here on Shopify with this app it is impossible to set up Google Analytics without YouTube.

Anyway, I have created my "Brand Account (limited to YouTube)" as they call it now (see the note at the top of https://support.google.com/accounts/answer/7001996), but during the integration when it is time to choose the brand account and selecting the one I did create for the business, it errors with:
`Whoops! You're using an account that can't go here.
Reference code: es=ABAdc_iIhvK2ZAUWDqjIpeVqHbBtzFtg77o3S-SuSVaYbkqCFX2hkzoGnFRJpqWCRvGTmmexXpLjulqXJ1j1Z_ya7eArOENnYaIVsIECGEnUVdgDwqSXm5TKY-4vgJHAU5Quh6H2l9lK`

The reference code is alway random and the error itself is not immediately helpful at all.

I have spoken to the Shopify support people but they only suggest to check with Google. Google on the other hand it is impossible to contact as they always refer you to the community and can raise a question with the public.

I just needed Google Analytics set up...

The Foalyard
สหราชอาณาจักร
Google LLC ตอบแล้ว 10 มิถุนายน 2024

Hi! Thanks for your feedback. You should not need to set up a YouTube Account if all you want to do is use Google Analytics. When you download the app, you can set up Google Analytics 4 during the onboarding and skip the additional programs. You won't need a YouTube Brand Account if you already have a Google Analytics account.
Send us a message so we can assist you further! In the App, you can click "Get Support" located on the upper right of each page in our app, or visit https://support.google.com/merchants/contact/shopify_3p_support_app and mention this review so we can help!

22 ธันวาคม 2023

I'm not sure why I'm not able to view anything on this app in my Shopify store. I've tried figuring out what is wrong but no luck.

Money Making Mullet LLC
สหรัฐอเมริกา
24 วัน ในการใช้แอป
Google LLC ตอบแล้ว 26 ธันวาคม 2023

Hi there and thank you for leaving a review. We are sorry to hear you are having difficultyconfiguring your store to work with Google. We have a support team standing by to help, please open a case with them here and they will promptly work with you to resolve the issue. https://support.google.com/merchants/contact/shopify_3p_support_app

16 ตุลาคม 2023

Why do big and smart companies like Google end up making their products useless? They have best of the minds with them to make apps that function well with their products. And they can't even do that well. What a shame!

This app is supposed to record analytics well. Can't even do that properly.

Monks Bouffe
อินเดีย
ประมาณ 2 ปี ในการใช้แอป
Google LLC ตอบแล้ว 19 ตุลาคม 2023

Hello and thanks for the feedback. We will be sure to pass this along to our product team as we are always looking for ways to improve. We do have a support team trained on analytics standing by to help. You can reach them through this link: https://support.google.com/merchants/contact/shopify_3p_support_app

7 พฤศจิกายน 2023

really disappointed with this platform, I advise anyone who is considering advertising to think carefully before choosing this Google, today I am telling you my experience, I paid more than $700 in nothing sometimes they spend 60$ in 30 seconds and I have never had customer service, instead I contact them they respond to me after 5 days to say we can do nothing for you, I don't know if this service is the same everywhere in the world or well only in Morocco in Africa! this is the app.
in addition they say that you are looking for a $250 bonus, I got nothing, I have been in e-commerce for 4 years I tried several advertising platforms and today I tell you that Google is the most zero in terms of customer service in terms of cost of expenditure, and performance, lies...

Atlaswoolrugs
โมร็อกโก
7 เดือน ในการใช้แอป
27 กันยายน 2023

Avoid it if you can, or at least make it your last priority. I wish I tried to manually set myself up on google rather than use this tool.

Is currently the slowest 3rd party app on my site, will not work out of the box (and may do 'weird' things like add multiple pixels and then connect to the wrong one), and there is 0 support (no contact for months, once I had an employee invite me to a meeting and then not show up) for when your account inevitably gets flagged by some faulty automation.

MOMO
สหรัฐอเมริกา
11 เดือน ในการใช้แอป
Google LLC ตอบแล้ว 3 ตุลาคม 2023

Hello there and thank you for the review. We are sorry to hear your experience has been less than stellar. We do have a dedicated Shopify support team on standby and they can be contact here: https://support.google.com/merchants/contact/shopify_3p_support_app

They will be able to resolve open questions you may have or in the case that you do find a bug, they have the resources to escalate internally. Thank you again for the feedback - we will pass it along to the relevant teams.

3 สิงหาคม 2023

Linking this app in Shopify is utterly impossible if your shopify admin email address does not match your google ads and google merchant center email addresses.

Google offers no useful support at all so don't count on any help from them. I have sent numerous emails to their support center and they just push me around in circles with no resolution in sight, after weeks of trying.

Stay away from this app if any of your email addresses (in shopify, google ads or google merchant center) is different from the others. Perhaps the app works but i will never know because there is no useful support at all.

We spend thousands of Euro with Google every month, but get no support in return. Very disappointed.

Whiteboard Shop UK
สหราชอาณาจักร
ประมาณ 2 ปี ในการใช้แอป
Google LLC ตอบแล้ว 4 สิงหาคม 2023

Hello and thank you for taking the time to leave this feedback. I apologize for any frustrations you had linking your accounts. I wanted to provide a bit of context as to why we have this requirement around matching emails and why it is done to protect our merchants. The reason we require the admin emails in Merchant Center, Ads, Analytics to match when linking to Shopify is to prevent fraud and any unauthorized account takeovers.

I do see you have had multiple support cases with us and have asked our support leads to take a closer look at your most recent, open case to ensure it is handled properly and hopefully resolves your account linking issue. Thank you again for the review and feedback.

แก้ไขเมื่อ 23 ตุลาคม 2023

As far as syncing products the app works great. Issues arise when you have a large number of products - thousands to be exact. We are currently at 6101 SKUS and when attempting to bulk edit in the app it freezes once we reach product 1100 and provides a "Page Unresponsive" error from Shopify. Google Tech Support has verified all is fine on their end so this issue is definitely on Shopify's end and seems to only appear when you have more than 1000 products. Others that have left reviews seem to have run into the same issue with this app. They told me this would be fixed by this morning and it is not. With other reviews encountering the same issues in the past months, it is evident Shopify is unwilling or unable to correct the issue. I would look elsewhere. Wish Shopify would take care of issues with their platform as opposed to aesthetics. Shopify platform and support have deteriorated a great deal over the past 3-4 years.

Wallhogs
สหรัฐอเมริกา
7 เดือน ในการใช้แอป
Google LLC ตอบแล้ว 28 กันยายน 2023

Thank you for the review. We have noted your feedback around the bulk editor. As you pointed out, that portion is actually owned by Shopify but we will be sure to pass on the feedback to their relevant product teams. One workaround you may find useful in the meantime is using the import/export feature available on the Shopify Product page. More details can be found here: https://help.shopify.com/en/manual/products/import-export

If there is anything else we can do to help you, don't hesitate to contact us! https://support.google.com/merchants/contact/shopify_3p_support_app

6 สิงหาคม 2023

I've been using the app since earlier this year when I created my store. I didn't run into many issues other than the occasional missing gtin or a product being disapproved. I sorted it all out, 100% of my products were approved and only several were not (only for dynamic retargeting). Fast forward several months later, I go to check on my products in the google merchant center and I see that my account has been suspended due to: Misrepresentation.

I thought maybe this happened because I ran into a issue with Shopify that same day where it said I had to add a CAA record to my domain. But nope, I do not think so. The account suspension reason that google provided is vague. It lists many possibilities why my account could have been suspended but not THE reason. So, I honestly do not know why. I tried to message google to see if I could get an explanation but the only thing, I got in return was automated responses linking their misrepresentation policy.

I decided to search for user experience regarding the issue and behold I found nothing but nightmare stories. Most users seemed to have never gotten their issue resolved and gave up. Thus, leaving their account suspended forever.

The strange thing is that my account was perfectly fine for five months straight. I didn't change anything, only added, or removed products. Then out of nowhere I get this. It's kind of sad. I'm not sure if I will be able to use the google and YouTube app ever again. And for a reason I'm not even aware of.

I'm a small business and it's a nightmare to have to deal with automation repeatedly and left in the dark about alleged issues. It seems like it might be impossible to fight issues such as this.

Arcane Arcadia
สหรัฐอเมริกา
5 เดือน ในการใช้แอป
Google LLC ตอบแล้ว 13 สิงหาคม 2023

Hello there and thanks for leaving a review. We are sorry to hear this has been a cause of frustration for you. We regularly review this feedback with our product team so all the details you provided were very helpful.

Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/6150127?hl=en&sjid=15068795589301841412-NA

You can also open a case with our support team through the above link to further assist in trying to unblock you. Thanks again for the feedback and we will share it with the wider team.

21 มิถุนายน 2023

We use Google & Youtube app to track data for Google Analytics 4, but it does not provide correct conversions and revenue. GA4 shows only about half the revenue of shopify sales. I can understand that the data of the two cannot be exactly the same, but the current data is too different, which proves that the data is abnormal and we cannot accept it. Is there a way to calibrate the data?

True Image Tech
สหรัฐอเมริกา
ประมาณ 2 ปี ในการใช้แอป
Google LLC ตอบแล้ว 21 มิถุนายน 2023

Thank you for taking the time to leave a review. We are sorry to see you are encountering possible data issues. We will reach out directly to get more information and see if we can help get this resolved.

30 กันยายน 2023

The app is terrible for those who have products with multiple variations. I have products that have 40 variations (considering color and size), as they are clothing items. It doesn't recognize either color or size in the variations and limits the display on Google. Moreover, the useful feature that allowed mapping what was size and color has disappeared.

I can't believe that two major companies like Google and Shopify, leaders in their respective sectors, could have such a poor integration. Many other platforms, even smaller and local ones, have a better integration.

Acausto
บราซิล
ประมาณ 1 ปี ในการใช้แอป
Google LLC ตอบแล้ว 3 ตุลาคม 2023

Hello and thank you for your feedback. We are sorry to hear that you have had a frustrating experience with the app. Color and Size are editable within the Shopify product page in the "Variants" section. You can also add new variants there.

Additionally, we are excited about some forthcoming features launching soon that will make it easy for you to edit products and variants from within the app. Please stay tuned for those.

We value the feedback and will definitely pass it on to the relevant product teams both at Google and Shopify. Thank you again.