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Not working, will not approve any products in my inventory. Issue with barcode. Do not know how to fix. Wish it would be easy to add inventory. Facebook Shopping was a breeze to add no issue at all!
Hi there, I am Nidhi from the Shopify Support team.
Thank you for taking the time to leave feedback on the App. All products are reviewed by Google and and it is important to ensure that they meet Google's requirements to advertise. Our handy guide here goes over the product requirements in detail - http://bit.ly/GSproductrequirements
I can understand how it can seem confusing to get set up and I'd love to help make this a better experience for you. I will be following up with you via email to lend a hand with this, be sure to check your junk/spam folders too!
I look forward to talking with you!
Nidhi - Shopify Support
It's not you. It's the app. I called Shopify support to see why google shopping was no longer working for me. There are a lot of things one could "try" but ultimately the API is broken. It's not working for anyone (as evidenced by the reviews here). So you're probably better off not spending a lot of time trying to get this thing to work.
Same issues. Does not work. Google requires GTIN codes and if left empty all your products will be disapproved. I create custom products and it doesn't work.
Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing getting your products approved with Google. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can provide more information to help get this resolved.
Jason | Shopify
This does not function as a reliable ad service. I am paying more money, for less viability, and am unable to modify any of the options to optimize the products being sold. This needs to be corrected by Shopify as soon as possible. I am not able to access any of my old ads due to the update and have no means of correcting this with Google. How much did Google pay you to do this Shopify? I may have to move my store if this isn't corrected within the next few days. Not happy at all.
all the products expired because the was constantly stuck in pending mode. i wouldnt recommend using this app.
Thank you for for taking the time to share your feedback with us after your experience with the Google Shopping app. I've reached out to you by email to see if we can help you get your products published and to make sure that your feedback is passed along to our developers. I look forward to hearing back from you! -Emma, Shopify Support
It takes way more than 3-5 days for Google to approve ads. Shopify you should take down that claim if Google wont honor it. Dont bother contacting Shopify for support they will just refer you to Google then Google will refer you back to Shopify. Also atleast for me having hard time changing to manual bidding. Automatic bidding has robbed me with no conversions.
non funziona tutti i miei prodotti vengono bloccati perchè c'è sempre qualcosas che non va è una pessima applicazione
It worked for two weeks very well. After that it stopped working. No visible reason. No exsisting troubleshooting site.
Hey there,
Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want you to get the support you need in regards to the issue you are facing with the Google Channel. I'll be sending an email out to you shortly to explain some details. I look forward to communicating with you there.
Adil | Shopify
Super confusing and unhelpful. Had to remove it and do things manually. Buggy and slow. Not easy to work with, save yourself time and do it yourself.
Thank you for providing your feedback and I'm sorry to hear that you didn't find the Google Shopping app to be useful. I'd be interested to hear what you found difficult about the app, and if there's anything I can do to help - if indeed you'd be interested in using the app again in future.
I'll be sending an email shortly to touch base with you, so please look out for that and shoot me a reply if you'd like. Thanks again. -Victor, Shopify Support
Had several products disapproved upon downloading the app. After wasting time researching solutions, tweaking product pages to apply the seemingly needed changes and waiting for pending products to be reviewed, nothing has changed.
The support team's help so far has been dismal, feels like the rep did not care about helping at all.
Overall: a lot of time lost, very disappointing.
Thank you for taking the time to share this feedback with us.
Our team works hard to improve our app functionality so while the final approval of products is up to Google, I would like to look into this further for you.
I’ve reached out to you via email, and look forward to hearing from you soon. -Lizzy, Shopify Support