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Have used for about 2 years and it was very easy to use. But recently (January 2022) this has not been syncing my GTIN's and I get a warning on my Shopify dashboard that most, if not all of my products, have a publishing error on Google due to missing GTIN. All of the applicable products have the correct GTIN entered in the GTIN field.
Hey there,
Adil here from Shopify. Thank you for providing that feedback. I'm sorry to hear of the product issues, specifically with GTINs, that you are facing on the Google channel. We do want to make sure that the channel is working as expected for you so I'm going to look into this and follow up with you in an email to see what I can do to resolve this.
Adil | Shopify
Very easy to use and by far an essential tool in increasing brand awareness. Ralph Turchiano CEO AlchePharma
May take a bit to get around on with the set up but is pretty straight forward. after that is smooth sail.
Facile et rapide à utiliser. N'existe pas en version Française. Facile et rapide à utiliser. N'existe pas en version Français.
Awesome, great experience, fast service, easy to do, very educational would highly recommend must try
Do what we did. Ditch the google app. Move to a paid app which integrates with Google shopping centre and get support from a proper app developer who can help solve your feed issues. Google wont help you.
Hey! I'm going to send you an email to see exactly what happened, and see if we can get to the bottom of what's been going on here. Please keep an eye out for an email from me.
Cíara | Shopify Support
helpt me alot thx ssdadsdasssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss
It is great, you guys are doing an amazing job and u are taking care of yout potential customers with the highest level possible, simply awesome!
Really easy to roll out and start using. Three main critique points:
Uses weird ID's in feed and ecomm_prodid making it difficult to work in tandem with other tools and supplementary feeds.
Second is a general Shopify issue: Bulk editing is very ineffective!
Third: No control of when products are synced, and which fields. E.g Google Product Category is not synced and sunk hours into setting them!
Hi there, thank you so much for your review today! My name is Jonathan and I'm a member of Shopify's Support team.
We really appreciate hearing from our merchants, as it helps us to continue working with our developers to improve the Google Shopping app.
There is a few points here to unpack, so I'm going to follow up with you directly via e-mail! Keep an eye out for that.
I will mention that we use specific Shopify Product IDs to help us clearly identify the product data that we're importing to the Google Merchant Center. This is important since we want to be able to easily identify what product data is from us and what product data is from a third-party feed.
As for the application failing to sync certain fields, this is certainly not what is expected! I'll speak to you more about this via e-mail and our next steps, but just know that all Google fields should be synced without a problem. I'm sorry that that error has affected you!
With that being said, I will be shooting you an e-mail later today with more information and next steps!
Talk soon,
Jonathan E. | Shopify Support Guru
I like it I want my products to be added fast. Thanks. Google is always good..........................................