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4.5
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13 สิงหาคม 2023

Oh my god. What a struggle this app is. You might think that an app built by Google would be the perfect solution for including Google ads and google merchant account.

The reality is: it’s the worst solution. Attribution for ads is the worst our store has ever seen. Merchant account sync is the only useful thing about this. There is no fixing any of the Google ads or Google analytics problems. Their support policy is basically “screw you”.

Flexxline
สหรัฐอเมริกา
เกือบ 4 ปี ในการใช้แอป
Google LLC ตอบแล้ว 15 สิงหาคม 2023

Hi there and thank you for the feedback. Sorry to hear you are having issues with attribution tracking on the Google & YouTube App. There are a number of reasons why GA4 conversion or attribution tracking may differ from other dashboards such as UA or Shopify analytics. You can read more about them here: https://support.google.com/analytics/answer/13672281

We have noted your feedback around attribution and support experience and will share it with the relevant teams. Thank you again.

14 กันยายน 2023

This app doesn't allow me to complete the set up integration with google and YouTube. There is no easy way to contact google about this issue. If I cannot finish the setup or contact google for help, what is the point in having this app as an option to add to my site on Shopify?

August Moon Organics
สหรัฐอเมริกา
11 เดือน ในการใช้แอป
Google LLC ตอบแล้ว 18 กันยายน 2023

Hello there and thank you for taking the time to leave a review. First, we are sorry for any frustrations you encountered during the onboarding phase - that was certainly not our intention.

We do have a dedicated support team that is on standby to help you through any of the issues you are seeing. You can reach them at https://support.google.com/merchants/contact/shopify_3p_support_app

Our support team should be able to get you squared away. Thank you again for the feedback.

30 มิถุนายน 2023

The app still doesnt gives me accurate data in GA4. In UA i get half of the income than the actual, but it would be okay if the GA4 would be correct, but the GA4 gives me even less (1/3 of the actual income)

Kerámia Otthon Vintage lakberendezés
ฮังการี
มากกว่า 4 ปี ในการใช้แอป
Google LLC ตอบแล้ว 30 มิถุนายน 2023

Hi there, thank you for the feedback regarding GA4. I wanted to share this article which shares some reasons for differences between GA4 vs UA: https://support.google.com/analytics/answer/13672281

We will also reach out directly as well to further assist you with you this.

15 มิถุนายน 2023

I am not very happy with this app at all.

GA4 Analytics, just does not deliver correct Data. Always Purchases or Add to Cart Values are missing.
Also the Sales appear earliest 1 day after. in Google Universal Analytics the Sales Data appeared just a max 15min later.

How can this be solved?

TheraPunktur
ออสเตรีย
ประมาณ 2 ปี ในการใช้แอป
Google LLC ตอบแล้ว 15 มิถุนายน 2023

Hello there, thank you for the feedback. We are sorry to hear about your frustrations with GA4. I am hoping I can share a few resources that may answer your questions. First, please take a look at this help center article about comparing GA4 to UA: https://support.google.com/analytics/answer/11986666

Additionally, if you're still having questions about the integration please reach out to our support team: https://support.google.com/merchants/contact/shopify_3p_support_app

31 กรกฎาคม 2023

Was notified after a few days my shop was suspended due to website needs improvement. After contacting them by email. I have not receive any instructions on how to fix the problem or where in the website it needs improvement in.

Jolissa Boutique LLC
สหรัฐอเมริกา
ประมาณ 1 ปี ในการใช้แอป
Google LLC ตอบแล้ว 1 สิงหาคม 2023

Hi there and thank you for leaving this feedback. We apologize for any frustrations you have encountered around this. In case you haven't already seen the Help Center around the "Website Needs Improvement" policy you can find it here: https://support.google.com/merchants/answer/10740889?hl=en&sjid=7744043795859814750-NA

It highlights reasons that may cause this policy enforcement. If you feel that you have resolved the issues or it is being applied in error, you can request a review (instructions on how to do so are in the article above).

One thing we noticed was on the product page for your Café con Bochince (Gossip with coffee) Candle under the "Add to Cart" button there appears to be a broken text/link from your Shopify theme. You will want to resolve that on that page and others.

Shopify support can provide help around editing your theme but if you still have other quesitons around this policy or anything else app-related, please contact our support team: https://support.google.com/merchants/contact/shopify_3p_support_app

Thank you again for the review and feedback.

1 กันยายน 2023

This is the first time I have ever taken the time to write a review but the service, specifically, the lack of service of I have received from Google is astonishing. My story begins a few weeks ago when I began a PMAX campaign to advertise my company. Granted, these types of campaigns can take weeks to months to fully optimize. Completely understandable since it uses AI to adjust your bidding/targeting. In one week, I had spent $700 to gather data/show ads. In addition, my products were uploaded to the Google Merchant center as Google/Shopify HEAVILY push you to do this. I even began a PMAX campaign for the Google Merchant center as I had read this may be better suited to the products I was selling. This is where EVERYTHING and I mean EVERYTHING went wrong. After two days of running the Merchant Center PMAX campaign in addition to my other campaigns, I received the dreaded "Misrepresentation" warning on my account. Since I am new to Google ads, I didn't think this would be a big deal and didn't fully understand the consequences of having this stamped on your account. I made adjustments to the site to try and be compliant and submitted the site to be reviewed several times until I was put on a cool down period. Again, I didn't fully understand what was happening and thought it would be something that could be easily fixed. That couldn't be further from the truth. After two weeks of calling/emailing Google almost DAILY pulling my hair out trying to get back into their good graces, I was met with NOTHING but "We cannot share the details of why your merchant center has misrepresentation listed, keep trying to fix it, you'll figure it out." No joke, this went on for about two weeks to the point I was going to pay $1800 for an outside company to fix my misrepresentation suspension. That is, until I submitted a question to the forum since Google does not provide you with a reason your account is suspended. I was told because my items are POD, I cannot list them in the store. Google does not specifically list POD and instead states, "Items must be in stock to ship". The items in the POD store are "in stock" and would show "out of stock" if they were unavailable. There is conflicting information from Google forum "experts" as I found some posts that stated POD is allowed and some that say they are not allowed. The problem goes beyond this as my Google Ads account was CONNECTED to the merchant center. Because the Merchant Center was suspended, my Google Ads was suspended as well. The only way to reinstate my Google Ads is to get the Merchant Center reinstated which is IMPOSSIBLE since Google doesn't allow POD in their Merchant Center apparently even though Google Ads DOES allow POD products to be advertised. Do you see where I am beyond upset? I spend $700 for a week of ads to be displayed to have the rug pulled out from under me and have both accounts suspended. I can't tell you the relief I feel that I no longer am doing business with Google Ads and their horrible, nonexistent customer service. You would think paying $700 for a week worth of ads would be enough to get some sort of response or customer service from Google. Its not. This is your warning, if you have a POD service or similar business structure, be very careful and do not upload your products to the Merchant Center even though Google will encourage you to do. You will be put into a doom loop essentially with no way out. I learned my lesson $700 later. You've been warned.

Max's Case Co.
สหรัฐอเมริกา
ประมาณ 2 เดือน ในการใช้แอป
Google LLC ตอบแล้ว 5 กันยายน 2023

Hello and thank you for taking the time to leave your feedback. I am sorry that this has been a frustrating experience for you - this was certainly not our intention. I did pull up your account and was not seeing any suspension. It is possible that some merchants have multiple accounts, though. In order to best help you, please contact support through this link where we have a dedicated team of Shopify-trained agents on standby: https://support.google.com/merchants/contact/shopify_3p_support_app

21 ธันวาคม 2023

can not connect my youtube to my shopfiy store

Eskimo Sleep
มาเลเซีย
10 เดือน ในการใช้แอป
Google LLC ตอบแล้ว 26 ธันวาคม 2023

Hi there and thank you for taking the time to share your experience on the Google & YouTube app. We are sorry to hear you are having difficulty connecting and configuring your store to work with Google. We have a support team standing by to help, please open a case with them here and they will promptly work with you to resolve the issue. https://support.google.com/merchants/contact/shopify_3p_support_app

แก้ไขเมื่อ 28 สิงหาคม 2023

The worst customer support ever. Very disappointing. My Merchant account has been suspended for "misrepresentation" and Google won't tell me what's wrong. All they say is follow our policies. It's kind of a riddle that you have to solve. Worst part is there's no customer support. Also been having other issues with google workspace and again no customer support, even though they mention 24/7 customer support for google workspace, which is "misrepresentation". There's no customer support at Google Period. I bet their reply to this review is "learn more about our policies". Extremely disappointing!!

Cherry Pick
สหรัฐอเมริกา
10 เดือน ในการใช้แอป
9 กรกฎาคม 2023

After trying all possible support option i am writing this review! My Google Merchant account was all set and i was using a third party app to connect my shopify products with Google Merchant. When i found this official app i was happy to see this and I moved to this App. After few days I got email my account is suspended due to "Misrepresentation" After doing All review from my end and trying to update my website more better i requested review but nothing works.
I contacted Support Live chat of Google Merchant many time and they even also says everything is perfect and when they forward my request to Team for review again it say misrepresentation.
Our store is following all google guideline provided by google on their support pages but the reason of rejection was always same "misrepresentation" when i ask i happy to fix it but give me some exact guide and they always refuse to explain. they says to read support form again and again.
After tried everything I delete my old merchant account by thinking it might be glitch and i again created new one on same email and unfortunately after 3 days of working it again suspended with same reason.
I did a lot of changes and testing many things and done many reviews but no one able to guide me what actually the issue is.
Once a live chat person guide me about the speed issue might be the rejection reason I fixed it as well. My business details are all clear. my product description, images, titles EVERYTHING is perfect.
I have option for customer to review, i have all policies page with proper explanation. Our business selling only those product that are allow by google and so one.
everything was fine but I always see misrepresentation AND NO MORE SUPPORT.

I wish if someone give me exact guide i immediately solve the issue but at least tell your users what we missed. I have verified merchant on Pinterest and we have all social media active only missing to list our business on google and it looks like: GOOGLE ignore new startup!

wish to get a good response after this! I would love to update this review very soon to tell users GOOGLE Team finally helps me and i able to list my product again, wishing for better luck.

THANNK YOU.

QEEPIN
สหรัฐอเมริกา
21 วัน ในการใช้แอป
Google LLC ตอบแล้ว 10 กรกฎาคม 2023

Hello there. We are sorry to hear this has been a cause of frustration for you. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/13447091?hl=en&ref_topic=13402337&sjid=15119101867569295281-NA

I see you have already been in touch with our support team and hope this leads to a successful resolution. Thank you again for the feedback - we will be sure to share it with the relevant teams.

27 กรกฎาคม 2023

This app is horrible, I want to sell it on google and the merchant center won't let me, it always appears that everything has been disapproved and never approved in my store, EVER! I want to sell products and have new customers come to my store, please help me remove this misrepresentation that interferes with google ads, I can't take it anymore, I did everything, my policies are clear, there's nothing to do with the scam, I want to put my store on Google and get it approved, please, for the good of entrepreneurs who want to start selling on the internet.

Corsilion Shop
บราซิล
3 เดือน ในการใช้แอป
Google LLC ตอบแล้ว 31 กรกฎาคม 2023

Hello there and thanks for taking the time to leave a review. We are sorry to hear this has been a cause of frustration for you. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/6150127?hl=en&sjid=15068795589301841412-NA

For further questions, feel free to reach out to our support team: https://support.google.com/merchants/contact/shopify_3p_support_app