รีวิว (8,074)

การให้คะแนนโดยรวม
4.5
จำนวนต่อระดับคะแนน
  • 70% ของการให้คะแนนคือ 5 ดาว
  • 12% ของการให้คะแนนคือ 4 ดาว
  • 3% ของการให้คะแนนคือ 3 ดาว
  • 2% ของการให้คะแนนคือ 2 ดาว
  • 13% ของการให้คะแนนคือ 1 ดาว
21 พฤศจิกายน 2023

Terrible support!

Etenda
สหรัฐอเมริกา
4 เดือน ในการใช้แอป
31 ตุลาคม 2018

Hope this review helps someone make a better decision when choosing how to sync to Google.

This app is meant for new small merchants just getting started or merchants not yet setup with Merchant Center or Ads.

Beware if you are an established merchant:
- This app will change all product ID's to XXXXX-XXXXX and make it incredibly difficult to run ad campaigns for certain products as you will need to match the ID to your SKU. Impossible if you have hundreds or thousands of SKUs.
- If you have approved products you will need to re-sync your catalog. This will cause all of your SKUs to go thorough the approval process again. In many cases you will need to wait weeks to get items approved again.
- If you use a shipping app like Boxify to set your shipping settings this app will not import settings outside of Shopify's shipping settings.
- If you have manually configured shipping settings on Merchant Center, all settings will be deleted every-time the app syncs.
- Google Shopping Fields will need to be set one item at a time as there is no excel upload feature that I could find.

There is no support for this app, they blame everything on google. I was told that google doesn't have a way for them to not overwrite the shipping settings... yet all the other apps on the marketplace are allowed to do this.

Developer Suggestion:
1) Don't send the shipping settings to Google, let users set their own shipping rules.
2) Send SKU# or add SKU# to item ID (ItemID-SKU) to allow better control on the Google ads side.

Conclusion:
This app works fine if you don't mind manual work. If you are busy and are trying to grow your business this app will slow you down. If you have a store with 100 items or less or not using a shipping app like Boxify then this app will probably work fine for you.

Issues like this makes us think that upgrading to Shopify Plus might not be worth it. To many apps needed to run a store, little to no support for free Shopify apps, or the apps are useless for larger growing merchants.

iFilters
สหรัฐอเมริกา
มากกว่า 6 ปี ในการใช้แอป
30 กรกฎาคม 2018

It looks produts pubblished and i get a message saying "you can use your products in you google adwords compain" but..... login into merchant account no feed visible, only something tagged as "API" but no feed, and linking adwords with merchant same thing, the only product online is the one charged manually directly with FEED in google the merchant tool. App completely unusefull. :( what a pity.

Semimarijuana
อิตาลี
มากกว่า 6 ปี ในการใช้แอป
3 เมษายน 2019

Contacted Shopify multiple times about this not working. I was told to fix things and even after i did NOTHING. Just going to go to google shopping directly.

lexinoelbeauty.com
สหรัฐอเมริกา
มากกว่า 5 ปี ในการใช้แอป
Google LLC ตอบแล้ว 3 มิถุนายน 2019

Hey there, thanks for sharing this feedback. I'm sorry to hear your issues were not resolved! That said, we're working hard to ensure our apps work for everyone, so I'd like to look into this further for you. I’ve reached out to you via email, and I hope to hear from you soon! - Lauren, Shopify Support

23 ตุลาคม 2023

worst piece of SH**setup i have ever seen outdated instructions what a joke how embarrassing

BriteSideMarkets
สหรัฐอเมริกา
มากกว่า 1 ปี ในการใช้แอป
Google LLC ตอบแล้ว 25 ตุลาคม 2023

Thank you for your review. We are sorry that the setup experience didn't meet your expectations. We have a team on standby available to help should you need it. You can contact them here: https://support.google.com/merchants/contact/shopify_3p_support_app

12 ตุลาคม 2018

Screwed up my Google Shopping account and doesn't work, I have been forced to move over from another app by Shopify, I was also forced to uninstall the other app even though it was working perfectly fine, it is now not working at all and I am loosing £1000,s of pounds until this matter gets repaired because I can't upload my google shopping feed - Absolutely fuming, it's ridiculous!

InterSecure
สหราชอาณาจักร
มากกว่า 5 ปี ในการใช้แอป
แก้ไขเมื่อ 2 ธันวาคม 2022

My product is review for past3 days. Kindly help. I am facing issues with catalogue. My new products are not showing up

Huedee
อินเดีย
มากกว่า 5 ปี ในการใช้แอป
Google LLC ตอบแล้ว 28 พฤศจิกายน 2022

Hi there,

Thanks for reaching out with your feedback. My name is Chris and I work for Shopify support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.

Chris | Shopify Support

27 สิงหาคม 2022

The app is full of bugs and there is no customer service help what so ever. The app got stuck on the verification stage, absolutely useless.

The Key Planner
นิวซีแลนด์
ประมาณ 5 ปี ในการใช้แอป
Google LLC ตอบแล้ว 30 สิงหาคม 2022

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use Google channel on your store and leave a review. I understand you are experiencing some difficulties with the verification steps in the channel. I'm going to follow up with you over email to open up the lines of communication and see how we can provide some support for you on this.

Charlotte | Shopify

15 ตุลาคม 2018

Horrible app. For being a "global" leader, this app and the money you spend is outrageous for NO RETURN!

JnJFarmKY
สหรัฐอเมริกา
ประมาณ 5 ปี ในการใช้แอป
30 มิถุนายน 2023

The app still doesnt gives me accurate data in GA4. In UA i get half of the income than the actual, but it would be okay if the GA4 would be correct, but the GA4 gives me even less (1/3 of the actual income)

Kerámia Otthon Vintage lakberendezés
ฮังการี
มากกว่า 4 ปี ในการใช้แอป
Google LLC ตอบแล้ว 30 มิถุนายน 2023

Hi there, thank you for the feedback regarding GA4. I wanted to share this article which shares some reasons for differences between GA4 vs UA: https://support.google.com/analytics/answer/13672281

We will also reach out directly as well to further assist you with you this.