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My ad account has been suspended due to no GTIN, MPN, code and I have custom products. This is very frustrating. Google has given me instruction on editing the API feed to - but that does not seem possible.
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with a Google account suspension. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and get you set up fully.
Robyn | Shopify
Our Google Merchant centre and Google ads account got suspended, as soon as we installed this.
Shopify experts should evaluate each app before launching. It's so disappointing.
Hey there,
Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the clarification you need in regards to the suspension you are getting. Although Google is best to direct you with this, I'll be sending an email out to you shortly to explain some details that could help. I look forward to communicating with you there.
Adil | Shopify
The app has 4 major problems:
1) Sometimes it does not synchronize well the attributes with merchant center (for example GTIN or EAN) with a large decrease in performance in the display of free product sheets on Google
2) It is not possible, for products that do not have an EAN or GTIN code, to assign the MPN code or the product SKU through the additional rules of Merchant Center
3) It is not possible to manage list prices and discounted prices
4) It is not possible to manage any Metafields to be assigned to products through the Merchant Center rules Update 31/12/2021
No one from support emailed me
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with the Google Channel. I'm going to follow up with you in an email to discuss this further.
Adil | Shopify
We use Google because we have to but let's be honest it kind of sucks! You're constantly taking my products out of circulation I see a million stores with no personal information on them whatever I have on my front page and the footer on my contact information and they keep telling me that I need to add my full address and phone number I'm a small business so I don't have the full address because I don't want people knocking on my front door. That's always been an option and Google continually doesn't show my product and take them off their free shopping feed the app is horrific and the Google process is grueling! And Shopify gets no traffic whatsoever
Hi JS Athletica,
Thanks for taking the time to leave a review, we're sorry that you've had a bad experience thus far but would be happy to reach out and discuss your feedback regarding the app. Please look out for my upcoming email and I'll discuss account specific details with you.
William | Marketplaces Support Specialist
Shopify
Unable to modify or cancel my add!!!! So the bill keeps adding up!! Grrr Am so upset I want to delete my shopping account!!
Hey there! Amy here from Shopify Support, thanks for taking the time to leave us a review.
You can pause your ad from the Google Shopping App, by clicking on "view campaign" and then "pause activity"
I will follow up with you via email with some screenshot so you can see exactly what you need to do and we can make sure we get this taken care of!
Amy - Shopify Support
Doesn't work with currencies that are not USD. Pathetic
This app is a total disaster. Following all setup steps and spending a lot of time to present all our products diligently, we got banned by Google, and then spent months trying to find out how to unblock our account. Until today we haven't succeeded.
They keep sending us vague emails, telling us to read endless articles and policies and guess what we might have done wrong.
Not only is this treatment pretty arrogant and condescending to a merchant with absolutely no intention to do any harm. It's also completely disrespectful of our time. We have wasted so much time on this topic with no outcome.
The monopoly that a company like Google holds unfortunately allows them to treat merchants like this.
Hi there. We are sorry to hear this has been a cause of frustration for you. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/13447091?hl=en&ref_topic=13402337&sjid=15119101867569295281-NA
I do see that you have been in touch with our support team and hopefully they can reach a resolution for you. Thank you for your patience.
That's a shame for an official Shopify App :
- Only 1 country targeting feed
- Does not even link UPC/EAN to Merchant center
- So few settings (Cannot desactivater "out of stock" products by example in our feed
Hi there,
Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Mario | Shopify
I was using the app until it was suggested to upgrade to the shopping channel. Big mistake. Lost all momentum. Sales are down. Shopify gurus can't seem to fix errors that keep happening over and over. Also sending the wrong shipping pricing to Google! Giving the highest priced shipping method. The gurus do not sound like they understand what is happening. Very disappointed. Thinking of trying a different Google Shopping App.
Review Update: If you install or update this app, consider your Google Adwords Account Closed! Previous Review: Keep getting error "A technical problem prevented your products from syncing. To complete product sync, try again."