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App disappoints with incomplete item info upload, leading to Google suspension for misrepresentation. Frustrating experience! #AppFail #GoogleSuspension #TechFails
Hi there and thanks for taking the time to leave this feedback. We are sorry for any frustration this has caused you.
Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy (website needs improvement) and how you can request a re-review, please visit: https://support.google.com/merchants/answer/10740889?hl=en&sjid=16647898009862094397-NA
We also have a support team standing by that can provide further assistance should you need - please reach them here: https://support.google.com/merchants/contact/shopify_3p_support_app
no filter - no bulk action and its looks like google sold this app to private gaint to earn money! thank you
NO ITEMS ARE GETTING APPROVED - ITS BEEN OVER A MONTH. BUT APPARENTLY THEY CAN SPEND £23 FOR ME ON ADVERTS WITHOUT ANY APPROVED ITEMS? WHAT IS GOING ON!!! PLEASE BRING BACK A USEFUL GOOGLE APP. THIS DOESN'T HELP ADVERTISE & PEOPLE WILL START LEAVING SHOPIFY!!
Thanks for taking the time to share this feedback about the Google Shopping app! If you use the Google Shopping app to sync products to your Google Merchant Center, sometimes the approval shows up in your Google Merchant Center before it get's updated in the app. If this happens, simply reach out to Shopify Support and our team can further assist!
I followed up with you via email to see if there is anything we can assist with and to share any feedback with our development team. I look forward to hearing back from you!
- Alex, Shopify Support
Great attempt, but something's broken. Our store says: "78 products didn’t publish to Google. View these products to see why." So I go to products and they say: "GTIN is required for this product". But our products DO have GTINs (UPCs) - they are LPs and CDs. All correctly entered in the barcode/GTIN box in our product page. A basic field that Google doesn't pick up from Shopify! Looking forward to it getting fixed....?
Hey there,
Thomas here from Shopify. Thank you for taking the time to provide feedback. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. I'll be sending an email out to you shortly to open a line of communication to see how I can help.
Thomas | Shopify
useless app, our account got disabled for misrepresentation policy (which is a mistake) we tried to contact the support to request a review, it's like if we talk to a bot
Hey there,
Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the clarification you need in regards to the Misrepresentation message you are getting. Although Google is best to direct you with this, I'll be sending an email out to you shortly to explain some details that could help. I look forward to communicating with you there.
Adil | Shopify
Does not work. Waste of time to install this app and all products are pending after a month. Better to just go on Google Merchant account and do it there.
worse app ever.. everything also cannot.. syncing also problem, and need to do so many amendment.. CPC is high too.. not worth it all
useless. No help from anyone. It keeps saying my products are not approved and to add an mpn but I have.
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. We definitely want to make sure that you get the support you need regarding those product errors in the Google Channel. I'll be sending an email out to open up the lines of communication and help where I can.
- Nate | Shopify
Total disaster, avoid at all cost. YOU WILL LOSE BUSINESS. YOU WILL LOSE SALES. YOU WILL GET GOOGLE VIOLATION. YOU WILL LOSE YOUR POSITION. YOU WILL GET ERRORS. THIS IS TOTAL MESS. STICK WITH THE OLD APP. MOST LIKELY THIS WILL MAKE YOU GO OUT OF BUSINESS AS YOUR GOOGLE SHOPPING CAMPAIGN WILL BE ALL MESSED UP AND WILL RESET PRODUCT IDS WITH GOOGLE MERCHANT CENTER IN MANY CASES AND YOU WILL LOSE YOUR PRODUCT DATA AND HARD WORK. DO NOT USE. THIS IS A TOTAL JUNK. SHOPIFY IS FORCING YOU TO USE THIS NEW SALES CHANNEL. OBJECT IT RIGHT NOW.
If we can give this ad negative -100. Shopify had it as Apps, then switch to sales channel, then switch back to Apps. In all these stupid transitions. We lost all of our google product feeds on our Google account. This new Apps is not able to transfer product feeds from Shopify to Google Merchant account. We spend several hours with Shopify support with no result. They don't understand it or how to resolve google problem. Do not install it!