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I have added the Google and YouTube app to my sales channel, and It is connected to my Google Ads account. It is tracking conversions for page view, search and begin checkout. However, it is not tracking conversions for purchases and adding payment information. The status also shows 'disconnected' for the customer events app pixels.
Hi - the Customer Pixel being disconnected is expected. This is a new feature rolling out in the next few months, by which time this will switch to "Connected" automatically for you. In the meantime, we are still tracking conversion events via tagging. If you are having issues with seeing all events come through and you use the app to set tags for you, we know there's a current issue with the new Shopify Thank You Page catching all the events. If you revert back to the previous version for now, this should fix your issue.
You can't submit to more than 1 country which makes this app ineligible for a Canadian Store selling into the U.S market in addition to Canada. Kind of disappointing. Will have to use an alternative until this feature comes out.
Hi there and thanks for the feedback! While we ask for an initial country during onboarding, you are able to add additional countries once you link your shop to a Merchant Center ID by adding Target Countries in your Merchant Center Product feed. Additionally, we are making improvements to do this automatically in the near future, so stay tuned!
If you have further questions on how to do this, please contact our support team: https://support.google.com/merchants/contact/shopify_3p_support_app
Doesn't work properly with GA4 on our store. Tracks about 30% fewer conversions than the actual amount of conversions reported in Shopify Analytics. I am recommended by a Google employee to not use this implementation but instead hardcode the tracking into the checkout.liquid.
Hello and thank you for the feedback! We will definitely share this feedback with our app and analytics product teams as we are continually looking to improve the app experience. I also wanted to share an article that may highlight some reasons for discrepancies: https://support.google.com/analytics/answer/13672281
We also have a Shopify-dedicated support team available that can assist with analytics or other app-related quesitons, you can contact them here: https://support.google.com/merchants/contact/shopify_3p_support_app
It's not an easy task to accomplish. I have crossed all of my T's, dotted my i's and my account was suspended, when priorly my account was up and running along with getting sales through this channel. There isn't any explanation of what violations have been committed so I do not know where to begin on how to fix them. Either way, i do not understand how my store could be fine and accepted for nearly a year and then suddenly, it's not up to standards. It would be great if there was customer support to help.
Hello there and thank you for leaving the review and feedback. We are sorry to hear this has been a cause of frustration for you. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/6150127?hl=en&sjid=15068795589301841412-NA
For further questions or help with this, feel free to reach out to our support team at this link: https://support.google.com/merchants/contact/shopify_3p_support_app
Very bad app, the only thing that caused me was that my Google Shopping account were disapproved. Through this app you can't even install Google Ads tracking. I don't recommend it.
Hi there and thanks for taking the time to leave a review and feedback. For your disapproved items, please review this help center article on "checkout incomplete". It also includes instructions on how to request a review when you think you have resolved the issue: https://support.google.com/merchants/answer/10249082?hl=es#zippy=%2Cstep-make-changes-and-request-review
Regarding ads and conversion tracking - this is possible by linking to your GA4 account. You can read more about that here: https://support.google.com/merchants/answer/13494537?hl=es&ref_topic=13402337&sjid=16268134624840234208-NA
Hope this helps! Thanks again for the feedback.
Funktioniert oft nicht richtig. Filter werden nicht korrekt anzeigt. Bulk Bearbeitung schwierig. Farben und Größen werden nicht übernommen.
Thank you for the review. For now you will want to edit variant color and sizes in the Shopify product page. Shopify actually owns the Bulk Editor feature and they are aware of the painpoints you brought up and while I don't have a date to share we expect improvements in these areas in the coming months.
If there is anything else we can assist you with, don't hesitate to reach out: https://support.google.com/merchants/contact/shopify_3p_support_app
Very complicated to use. Too many merchant centers and apps (Google analytics, Google ADS, Google Merchant Center, and the list goes on).
App has a lot of glitches and each person sends you to talk to someone else for assistance
Hi there! We are sorry to hear the Google & YouTube app has not lived up to your expectations so far. We have noted your feedback and will share it with the relevant teams. If there is anything we can do to help turn this around for you, our support team is standing by should you need any assistance. https://support.google.com/merchants/contact/shopify_3p_support_app
The manage products screen is really lacking. I need to add values for MPNs, Google Product Category, etc and there's no way to filter out products. I am stuck trying to scroll through thousands of products (which load very slowly) to get to the couple hundred I need to edit.
Thank you for the review. We have noted your feedback around the bulk editor. That portion is actually owned by Shopify but we will be sure to pass on the feedback to the relevant product teams. One workaround you may find useful in the meantime is using the import/export feature available on the Shopify Product page. More details can be found here: https://help.shopify.com/en/manual/products/import-export
If there is anything else we can do to help you, don't hesitate to contact us! https://support.google.com/merchants/contact/shopify_3p_support_app
Worked fine but now it doesn't track conversions and says my tag isn't connected when I've made no changes on the app. I've disconnected and reconnected, and it still doesn't tracking any conversions.
Hello and thank you for the feedback! Sorry to hear you are having issues with conversion track on the Google & YouTube App. Assuming you are talking about the GA4 integration and are still having issues connecting your property and with tag/events insertion, please open a case with our support team here: https://support.google.com/merchants/contact/shopify_3p_support_app
Our support team should be able to get you squared away. Thanks again!
The Apps works well when you have only a few hundred products. When you have thousands of products the App is useless. The "Manage Products" link only loads 50 products by default. You have to scroll down to see the rest. As you do the page loading time gets exponentially longer. It has taken me over 2 hours to reach the end of my product list only to find that when I try to edit and save, the process hangs... often with "Server Error" message in a pop-up window. It is not a browser issue as I have tried several with the same result. Please fix to download complete product list when selecting "Manage Products".
Thank you for the feedback! We have noted your feedback around the bulk editor. That portion is actually owned by Shopify but we will be sure to pass on the feedback to the relevant product teams. Your experience is not one we hoped for and apologies for that. One workaround you may find useful in the meantime is using the export/import feature available on the Shopify Product page. More details can be found here: https://help.shopify.com/en/manual/products/import-export
If there is anything else we can do to help you, don't hesitate to contact us! https://support.google.com/merchants/contact/shopify_3p_support_app
