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23 Mayıs 2022

I don't know how Shopify doesn't step into to help as this situation is ridiculous and we have no alternative and the lowest tier of support from Google. Their AI bot randomly flags products that don't violate their TOS. Items that's I've spend 10s of thousands of dollars advertising with no issue previously. The employees aren't able to override the bots and tell me to "use a work around" with a new productID... Oh, ok, let me just reset all the feedback and SEO to POTENTIALLY comply with your overlord bots. This is the suggestion/response that I get each time I reach out: Thank you for contacting Shopping support regarding your Merchant Center account: [XXXX]. I hope you are doing great. I have checked the account and found that 2 items are disapproved due to Violation of Shopping ads policy. We use automated systems to identify items that violate our policies. These checks are applied to all items for all merchants. I would request you to attempt a potential workaround for this as below:
You may change to a new title and description with more generic terms. You can try to mimic other Merchant's items description and title.
In my experience, some Merchants have success with submitting the disapproved products with a brand new item ID and description. This will allow the system to re-scan the item upon re-upload, which could potentially lead to approval. Note: Once, the information has update, re-upload the feed, as to refresh the product in Merchant Center. It may take up to 3 business days to complete the review. Items that are approved as the result of a review will be eligible to serve on Google Shopping within 24 hours. Here are some problematic offers:
-offer_id: shopify_US_4181554954342_XXXXX
-offer_id: shopify_US_7693148356866_XXXXX Please refer to the article for more information. I hope this information helps. Should you have further questions regarding the same, feel free to contact us via email support.
You can also provide us with the best contact number & preferred timings to reach you if any further help is required. Thank you for choosing Shopping Ads Customer Support. We appreciate your relationship with us. Can you imagine treating any customer like this? I'd challenge you to name a customer service situation that is more ridiculous.

All Purpose Creams
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Neredeyse 3 yıl
Google LLC yanıt 24 Mayıs 2022

Hey there,

Charlotte here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. It looks like you shared an email sent by Google's Support team, is that right? Although Google is responsible for all product reviews and approvals, I'll be sending an email out to you shortly to open a line of communication to see how I can help.

Charlotte | Shopify

7 Ekim 2020

A really, quick, simple an effect app. I must have for any ecommerce business wanted to generate more sales.

Kitchen Gadgetry
Birleşik Krallık
Uygulamayı kullanma süresi:2 ay
15 Kasım 2019 tarihinde düzenlendi

it was a quick and easy set up! Even automatically made a merchant account for me. There isn't a huge learning curve because this app made it so easy. Though it's still my early days of using it, we'll see how it goes!

Lunar Libra
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:2 ay
11 Nisan 2020

This app was a tremendous help and walked me through the whole process of setting up everything that I needed to

nationalppesupply
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:2 ay
4 Eylül 2023

It's excellent, so simple and straightforward all the way to setting it up!

Austrige
Kanada
Uygulamayı kullanma süresi:2 ay
9 Haziran 2022

Useless. Many non-functional features. 1-We have GTIN barcodes in all products and keeps saying missing GTIN.
2-On a product we select the correct Age and Gender to the product, we save, but then we go back to the product and stills not showing our selection. Needless to say that then Google will not have those product details. ...and more... Not worth of the Shopify brand. A "stain". The worse: look at the reviews, since long time reported problems, and Shopify does NOTHING to improve it.

Superheroes Warehouse
Birleşik Krallık
Uygulamayı kullanma süresi:Neredeyse 3 yıl
8 Aralık 2017

you have to run your shop with $
€ is not allowed......

My Pop Culture
Fransa
Uygulamayı kullanma süresi:Neredeyse 3 yıl
28 Haziran 2022

If you're using the Content API method for your primary feed to Google Merchant Center, the app will overwrite your sales tax settings in Google Merchant Center. This happens every few days. Shopify's support said: "this appears to be an ongoing issue that is affecting some merchant's. Our developers have been made aware of the issue some time ago but have not been able to provide a solution at this time. Other Merchant's that are continuing to use the Google Channel that are affected by this issue are using the workaround of manually updating their tax settings on the Google Channel on a daily basis." Leave it up to Shopify to recommend another app for basic functionality. Also, the user interface is hard to bulk edit and you will receive errors for missing data that you have already added to the products. Save yourself the headache and find another solution. This app is not worth the trouble.

Milwaukee Motorcycle Clothing Co
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Neredeyse 3 yıl
Google LLC yanıt 30 Haziran 2022

Hi there,

Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. I'll be sending an email out to open up the lines of communication and help wherever I can.

Nate | Shopify

18 Şubat 2020 tarihinde düzenlendi

Actually, I'm new here, so I try to do everything that system guide me to do and on my way to waiting for the profit. Thanks for

McDesignByMMUZIC
Tayland
Uygulamayı kullanma süresi:2 ay
21 Şubat 2020

This app helps me boost my sales and earn more money. I like it so much because they have effective targeting and high conversion rates.

eLspace
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:2 ay