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I used this app to sell masks, Hopefully google will let everyone who wants to buy a mask get one. Masks are important.
Made a campaign through this app and got a suspension from google for "circumventing systems". It is impossible for me to get through to google and ask them what is wrong. Shopify support does not want to help either, as they say google are to blame, eventhough the only thing I have done is to name the campaign and set a daily budget in the app. Something must be wrong with this APP. Please someone reach out if you know how to get this solved.
Hey there,
Thomas here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggle you are facing with your account suspension. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern.
Thomas | Shopify
Easy to install, all looks good at the moment. Currently free to install - about to use.
Thanks!
This app is nothing but a pain. you cannot delete a current campaign and recreate a new one. app is not responding. stay away from this one
Hi there,
Thomas here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. We definitely want to make sure that you get the support you need regarding the challenges you're running into with regards to a campaign deletion. We'll be following up with an email to open up the lines of communication and help where I can.
Thomas | Shopify
Won't even let me "Connect a Google Account". Button does nothing.
Hi, Google Channel Team I Have facing a problem. I have done all the steps but in the last step ''Manage target country and language'' have not showing Target country and Target language option in the selection box. please guide me on how to solve this problem.
Hi there,
Thank you for your feedback - it sounds as though your shop was being affected by Google's beta currency limitation. Great news! Google has now expanded their target country options to include more currencies. I'm going to follow up with you over email to open up the lines of communication and make sure you are able to set up your accounts.
Charlotte | Shopify
UPDATE:
App itself is easy to set up and connect, but there is not enough information about the merchant center. In GMC, i failed to set up "Shopping" under "Growth - Manage Programs" and therefore i could not set up ads. Despite the feed showing up correctly, the column "availability" has always been empty. More and clear instructions on how to set up the merchant center would be very helpful.
ORIGINAL:
This app does not work at all. In my merchant center, the column "availability" is empty despite having enough stock. I tried everything possible in shopify, raised the stock to 1000 of everything. Tried to set up a feed rule... When i have a look at any product, it says "Availability: in stock" Where the F is the effing problem??
Thank you for sharing this feedback. Sometimes if you've used the Google Merchant Center on your account with other apps in the past, connecting to your Shopify store using the Google Shopping app can have some syncing issues. One quick fix is often to disconnect and reconnect the app!
I will also be reaching out to you via email so that we can continue our conversation and help get everything set up correctly with Google Shopping. I look forward to continuing our conversation soon! -Lizzy, Shopify Support
The feed is not refreshing, example: I have changed some price in the shop and the feed not changes... so G-ads disapproved the items... then I found out in the Merchant Center the products will be expire in 3 day, because the feed is not refreshed in the last 30 days. I have tried to remove then add item to feed... not worked. Also tried the add new products to the shop maybe the feed will be refreshed, but no luck. So in the short term the APP was good but after 30 days it is useless. :( We just created a manual feed...
Too many data discrepancies! The dataLayer implemented thanks to the Google Ads integration is not deployed properly - for some purchases it works, for some others it doesn't. Impossible to know why.
Thank you for the review! We are sorry to hear you are seeing data discrepancies and will be in touch to futher investigate and try to resolve for you. You're also welcome to open a case with our support team at: https://support.google.com/merchants/contact/shopify_3p_support_app
I have just installed it but so far very easy to use lets see if it works! I used shopify marketing.