Google & YouTube , 7,964 条评论

整体评分
4.5
每个评分等级的数量
  • 70% 的评分是 5 星
  • 12% 的评分是 4 星
  • 3% 的评分是 3 星
  • 2% 的评分是 2 星
  • 13% 的评分是 1 星
2023年2月24日

Es ist sehr schwierig für mich, Shopify mit Google zu synchronisieren, wenn das zweite Mal ausgesetzt wird, funktioniert es meiner Meinung nach nicht richtig

Eshop Konstantin
德国
4个月 人在使用应用
2022年7月21日

It does not sync the products correctly with google merchants. When I made a bulk edit in my products price in Shopify, it did not sync with google feed, and some products were reproved in google because of the different price in the feed x website. Also, my products have variants of size and color, and it does not sync that information with google automatically because the option is not written in English, is in Portuguese. So... it has a lot to improve!!!

DIMORFE
巴西
4个月 人在使用应用
Google LLC已回复 2022年7月27日

Hi there,

Thank you for leaving this review on the Google channel, we ensure that our development team is able to review all received feedback to improve our app. My name is William and I want to help you with your concerns today. Please look out for my followup email,

William | Marketplaces Support Specialist
Shopify

2020年5月28日

This app is for those who trust Google with their 'Smart Shopping' campaigns, but not suitable for proper Google Shopping Campaigns (where you can manage bids and segment, switching products on and off etc.). Smart Shopping does not provide the best ROI for businesses so would recommend choosing a more versatile tool and managing your Ads more effectively.

HCL Clamping UK/Europe
英国
4个月 人在使用应用
Google LLC已回复 2020年6月9日

Hi,

I'm Cíara from Shopify Support, thank you for leaving the review. We always want to hear how our merchants feel about our apps.

The Google Shopping app is designed for a simple feed which runs smart shopping campaigns inside it, but if you want to run a regular campaign, you can still use the app to run the feed. I'm going to follow up with you via email to give you some more information.

Cíara | Shopify Support

2019年12月29日

Looks easy to install, I've setup Google Merchant Account successfully. But my products have not been approved.
This is the message I'm getting "Google is reviewing your Merchant Center account. Your product will be re-reviewed once your account is approved." No clarity at all.
How can I resolve this issue so my products are Approved by Google Shopping? Do I need to wait or what?

Rajanyas
印度
4个月 人在使用应用
Google LLC已回复 2019年12月29日

Hi there, my name is Jonathan and I am member of Shopify's support team!

This is a great question! That notice is letting you know that your Google Merchant Center account is still within the review period with Google and that once that review is complete, Google will review your products for approval! This process typically takes between 3 - 5 business days.

I'm going to reach out to you via a private e-mail so that I can provide some more information on that process, and offer support with getting the app up-and-running for you. Be sure to check your inbox (and junk mail) for that!

Jonathan E. - Shopify Support

编辑时间:2020年6月14日

Shopping on google is a great experience for a Fast uploading website. Google provides a great way.@

Stasias-Shop.com
美国
3个月 人在使用应用
Google LLC已回复 2020年7月30日

Hey there!

Amy here from Shopify, thanks so much for taking the time to leave us a review! I would love to hear what you think of the Google Shopping app so far, now that you have had some time to get going with it! I'm going to send you an email so we can communicate and I can hear how it's going!

Amy l Shopify

2023年1月18日

The items are not syncing anymore. Something stopped working in January 2023, and as a result we are losing our listings on Google Merchant Center. Also, we noticed that the App does not sync the discount pricing with GMC.

Greenkin
印度
3个月 人在使用应用
编辑时间:2020年6月26日

This App has been the best & worst experience for us. We installed the App & very quickly it turned our buinsess around in the most amazing way & solved all our Google Ad challenges. We loved what this app had done for us BUT soon after, we starting experiencing problems with product feed & syncing on Google Merchant Centre and the nightmare began, before we knew it, our active poroducts on Merchant Centre dropped from more than 6000 to less than 1700 and kept going down & our wesbite came to a grinding halt - no more revenue!! Contacting support has been a frustrating experience and each day that passed we lost revenue while they 'tried' to fix the problem with little actual feedback, to the point that we swithced to another app just to make sure that our issues with Merchant Centre were as a result of a problem with this app - once we switched, all our product issues resloved and almost zero issues on Merchant Centre but the app we installed is not Google Channel and has not yet done what Google Channel had done for us - we are so very sad that the support team had not helped us and that we know have to deal with the problem of knowing of probably the best Google Shopping App which has issues with product feed that we have had to leave and now sit with an app that has no product feed issues but has added no value as Google Channel did - nobody from support of this app will probably even read this review so it probably doesnt matter that I write this - if only a real person from support would actually care enough to truly want to help us, we could keep using this App that we know is able to produce amazing results - I don't know what to do.

OnlineHomeStore.co.za
南非
3个月 人在使用应用
2020年5月6日

After I saw all the great ratings of this app, I was very excited to use it. I'll start out by saying it's not all bad, but unfortunately, I did not have a good experience.

The good: 1) set-up was very simple - my unpaid listing appeared on Google Shopping and after a few days was showing up for all relevant searches; 2) customer service is 5-star (Luke really did his best to help me out and was successful with helping me with the free shipping piece since it was originally displaying the highest priority shipping I charge rather than standard).

The bad: 1) we currently have two products, and even though nowhere in Shopify does it say they are variants, Google was treating them as size variants of each other; 2) only the feature images showed up on the unpaid listing result - when you clicked on the listing however, very old images were showing that were out of date (Luke tried to do a reset on these two things to get our current product images to display, but sadly it didn't work); 3) more of a suggestion than a bad thing, but it would be really helpful if this app integrated with review systems like judge.me - currently this app does not support this because Shopify creates its own ID that it sends to Google rather than grabbing your gtin/SKU, meaning you can't get your product ratings to display on Google Shopping because the numbers won't match up.

Although I've decided to try out another app in the hopes of a better result, I do want to emphasize the excellent customer service - thanks for trying guys; it's the app that let me down!

6FT CLUB®
美国
3个月 人在使用应用
Google LLC已回复 2020年5月19日

Hi,

I'm Cíara from the Shopify Apps team, I just wanted to say thank you for your review, we appreciate hearing from our merchants.

I completely understand how frustrating it can be when something you need isn't in the app, and I'm going to follow up with you just to make sure you can get in touch with us. Keep an eye out for my email shortly!

Cíara N | Shopify Support

2020年2月14日

Its a long process i'm still waiting to be connected so i start. its just not for me i waiting for things.

Steph 23
美国
3个月 人在使用应用
Google LLC已回复 2020年2月14日

Hi there, thank you for providing us your feedback today! It's very important to us that we hear from our merchants about their experience.

It can take up to fifteen days for your ads to start appearing across Google's surfaces. Google's optimization period takes thirty days in total for its algorithm to learn where, when, and how to place your products.

You should start seeing some impressions once the fifteen-day period ends, but the campaign will not be fully optimized until the end of the thirty days. Please be patient whilst the optimization takes place!

If you don't mind, I'm going to follow up with you via e-mail to see if there is any other feedback you'd like to share! Keep an eye out for that e-mail soon.

Talk soon,

Jonathan E. | Shopify Support Guru

2020年2月27日

.............................................................................................................................................................................................................................................

Bedlly Shop
法国
3个月 人在使用应用
Google LLC已回复 2020年3月2日

Hi there, my name is Jonathan and I'm a member of Shopify's support team!

I see that you gave the Google Shopping app two stars but haven't left a comment yet, so I want to follow up and see if there's anything we can help with to improve your experience. Feel free to keep an eye out for that message and get back to me when you have a moment!

Jonathan E. | Shopify Support Guru