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Just starting on this journey with Google. So far so good
Learning something new one day at a time.
Definitely not happy. Google uses WAY TOO MANY automated admins where they don't actually check your products. We have face oil that is organic and all natural yet they continually reject it as a medical product. We make no claims or have any medicinal ingredients in it. Also our tooth powder and many other things like our 2 & 3 packs of natural deodorant. They approve the 1 deodorant option but not multiples??? Huh? So unprofessional. Get real PEOPLE working on these issues!
And they also won't take down fraudulent reviews from people that have never used our products. These are disgruntled humans that had a back and forth conversation with us and they didn't like our response. That's life, get over it. Sometimes people are not going to agree with you! But they put up a 1 star google review because they are babies. Reviews are for the PRODUCTS or SERVICES which an argument from some person online is NOT service. Service only comes into play if they are a buying customer. These fraudulent reviews should NOT be allowed!! Disgraceful.
Hello there and thank you for taking the time to leave a review. We are sorry your experience so far has not met your expectations. We do our best to enforce policy in order to protect merchants and consumers. Sometimes overflagging does occur and in that case it is possible to request a review if you disagree. At last check, it looks like all your ads are serving so hopefully that is the resolution you were looking for.
If you feel an inappropriate review has been left on your Google Business Profile, please follow these directions to request a review: https://support.google.com/business/answer/4596773
WORSE EXPERIENCE EVER!!!!
I sell TEA, and my Title for one product, Viking Tea qty 11, is Disapproved for placement because they say the Title is Sexually Suggestive.
How is, Viking Tea, qty 11 (or quanity of 22) Sexually Suggestive? They did this in all the categories they can fail me in. There is something very wrong with these people.
They must be Fact Checkers in their other jobs.
Hello there and thank you for the feedback. We will be sure to share your experience with the relevant teams. Our policies are put in place to protect both merchants and consumers. Unfortunately, there are times we overflag issues. If you feel this is this case, you can request a review in Merchant Center for the impacted products. Read more how to do that here: https://support.google.com/merchants/answer/13585221
If you still need help resolving these issues, please contact us at: https://support.google.com/merchants/contact/shopify_3p_support_app
Easy to follow and plenary of support
None of my Shopify products are listed in GOOGLE SHOPPING because of GTIN IS MISSING error. I have my EANrecorded and/or ready to be input manually into the app, but the app doesn't show us where to enter the EAN.
Hey there, thanks for writing this review of Google Shopping! I'm sorry to hear you've hit a roadblock with this app. Any GTIN information (which includes EANs and other unique product identifiers) can be added via the product details or bulk editor in your admin in the barcodes section. I’ve followed up with you via email so we can take a closer look at this together. I hope to hear back from you soon! - Lauren, Shopify Support
nice app but approval taking much time, approval should be easy in products. google shopping is very good if these errors are solved
My experience with Riya Fashion has been nothing short of excellent. As a fashion enthusiast, I've always been drawn to the unique and stylish clothing they offer, and my recent purchase was no exception. I purchased a gorgeous silk saree for an upcoming wedding, and I have to say that the quality of the product was impeccable.
What I appreciated the most, however, was the level of customer service that I received. The team at Riya Fashion was incredibly helpful in guiding me through the purchasing process, and their expertise on traditional Indian wear really shone through. I was extremely satisfied with my overall experience and I would highly recommend Riya Fashion to anyone in the market for beautiful, high-quality sarees and other traditional Indian clothing.
If I had to offer any constructive criticism, I would suggest that Riya Fashion expand their sizing options for a more inclusive shopping experience. Overall, however, I am extremely happy with my purchase and the exceptional customer service I received from Riya Fashion.
In summary, if you're looking for beautiful, unique sarees and a team that truly cares about your experience, Riya Fashion is the place to go.
Not working, will not approve any products in my inventory. Issue with barcode. Do not know how to fix. Wish it would be easy to add inventory. Facebook Shopping was a breeze to add no issue at all!
Hi there, I am Nidhi from the Shopify Support team.
Thank you for taking the time to leave feedback on the App. All products are reviewed by Google and and it is important to ensure that they meet Google's requirements to advertise. Our handy guide here goes over the product requirements in detail - http://bit.ly/GSproductrequirements
I can understand how it can seem confusing to get set up and I'd love to help make this a better experience for you. I will be following up with you via email to lend a hand with this, be sure to check your junk/spam folders too!
I look forward to talking with you!
Nidhi - Shopify Support
Same issues. Does not work. Google requires GTIN codes and if left empty all your products will be disapproved. I create custom products and it doesn't work.
Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing getting your products approved with Google. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can provide more information to help get this resolved.
Jason | Shopify
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