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Worst.. when just connected with the Shopify account the products were getting approved. and after 2-3 days it was showing as Misrepresentation policy violated. No proper clarification is provided. just the robotic email received that to visit the policy page and read all over again ang again. it would have been better if there are specific issues have been mentioned. so that as an individual handling all the things can manage and correct the things which is causing issue. instead of just copy pasting the same email.
i know nothing right is going to happen. just in words a message full of formality include an apology and our our team will look into this. or is looking into the concern or some same repetitive bot messages.
Hello and thank you for leaving the review and feedback. We are sorry to hear this has been a cause of frustration for you. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/6150127
For further questions or help with this, feel free to reach out to our support team at this link: https://support.google.com/merchants/contact/shopify_3p_support_app
We will be sure to share this feedback with the relevant teams. Thank you again.
Don't bother with this app. Once again the big company wins while the small company loses. It seems Google system has several flaws especially when it comes to products. We sell jewelry, are a registered business with complete tax id, and yet business is unverifiable according to Google. I'm closing tell me where any of my products listed included Pharmasecutals
You algorithm is flawed and need sot be fixed.
Thank you for taking time to leave a review. We are sorry to hear that you have been frustrated with your experience so far. We monitor this feedback closely and will be sure to share yours with our policy and support teams.
In most cases, merchants have the ability to request a re-review if they disagree with policy enforcement. You can find more about the policy and how to request a review here: https://support.google.com/merchants/answer/6150127
We hope this helps and thank you again for the valuable feedback.
Scammers. They will gladly take your money for ads but when there's a problem they will just send out a generic, useless email.
horrid app. I have it installed, everything is synced and connected, be it merchant center, analytics, google ads.
Everything should be good. Tag assistant says no Google tags are on my site.
So what's the point?
O app na Shopify fica com o status de Não Conectado, desta forma as métricas de conversão não aparecem corretamente, o que impacta no resultado das campanhas. Já encontrei mais pessoas com o mesmo problema e parece que não resolvem.
Oi! O status Não conectado no Web Pixel não significa que as conversões não estão funcionando. Web Pixel é um novo recurso lançado neste outono, e você o verá mudar para Conectado em breve. Enquanto isso, todas as suas conversões ainda estão fluindo pelo processo anterior. Espero que isso ajude.
I can't get it activate and support I was chatting to, could not seem to get me anywhere
Keeps flagging my shops for misrepresentation without giving me any idea what to fix.
Hi - thanks for bringing this to our attention. For details on the Misrepresentation policy issue, please see this help article: https://support.google.com/merchants/answer/6150127
Additionally, we would recommend checking the status and standing of any linked accounts, including any Ads accounts, before requesting a re-review.
Used this plugin to connect to google ads as well as GA4 but, but the ADS conversion data is not captured at all!
Thank you for leaving a review. While we are happy you were able to connect we are sorry to hear that Ads conversion tracking is not working as you expected. We have a support team standing by to assist. Can you please reach out to them here so we can better assist you: https://support.google.com/merchants/contact/shopify_3p_support_app
App doesn't work, I put in my mobile as requested to authorise and it says an unknown error has occurred. I have tried uninstalling and reinstalling multiple times with the same outcome. The help link goes to a generic Google help site with no specific information on what is actually going wrong.
Hi, thanks for letting us know you're having some trouble with our app. Please reach out to us through the "Get Support" link in the upper right of the App (the blue Get Support link, not the three dot menu), or clicking here: https://support.google.com/merchants/contact/shopify_3p_support_app
We hope to hear from you soon
Customer care is virtually non-existent, as they merely direct customers to read through policies, terms & conditions, and other documentation to resolve issues independently. Responses are often vague, lacking specific reasons for account suspensions.
Hello and thanks for taking the time to leave a review. We are sorry to hear that you have been frustrated with your experience so far. We monitor this feedback closely and will be sure to share yours with our policy and support teams.
In most cases, merchants have the ability to request a re-review if they disagree with policy enforcement. You can find more about the policy and how to request a review here: https://support.google.com/merchants/answer/6150127
We hope this helps and thank you again for the valuable feedback.