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The best.. Google puts your offering out there at the click of a search word. Amazing connection to consumers, worldwide.
We migrated from woocommerce to shopify, where even though woocommerce had its issues, google was working fine. Now 50% of our products are rejected. Everything is correct, but this app is somehow rejecting a ton...
Hi there,
Thanks for reaching out with your feedback. My name is Chris and I work for Shopify support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.
Chris | Shopify Support
Easy to connect the products, easy to handle both platform, good communication between shopify and google
Doesn't work, at all. Products won't sync. Support team has no ETA of when it will be fixed (could be weeks or months).
Hey there!
Amy here from Shopify, I'm sorry to hear of problem you were facing. It was an issue on our end that has since been resolved. I'll follow up with you via email to see if you need any further guidance here.
Amy l Shopify
Unfortunately, I had a bad experience with this app but in the past it has run fine. On my new site, I setup the feed on Google Merchant, and the whole site was imported including items unmarked for Google Shopping, which included items that Google does not want to promote at this time (ex: cloth face masks). This got the account suspended and I have been talking with Google for at least 2 months jumping through hoops but I'm really running in circles. I'm not sure what I can do at this point.
Hi,
I'm Cíara from the Shopify Support Team, thanks for letting us know how the app was for you.
Unfortunately we're only able to see what Google sees, but we can get to the bottom of this for you to get your approved products on Google Shopping. I'm going to follow up with you via email to get to the bottom of everything, and get this working for you.
Cíara
I hooked up my account with no issues. The issue I am having is the products are still pending for over a week? Thats a long time to PAY for advertising. What am I paying for? Ok there is a wait for 3 to 5 business days. Its been over a week? Sorry for the impatience, but time is money. I contacted google a few times with no response.
I've been stuck for 2 weeks on "Checking your site claim" after linking Google Merchant Centre account with this app. Have tried uninstalling and reinstalling, same thing just gets stuck on checking site claim. Also the content API doesn't seem to work as a primary feed, I am having to use a separate Google Sheets to even get the products to show up in the GMC dash.
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Charlotte | Shopify
in google merchant center, my 3 products are ready, but in the shopify google shopping channel, still appear: pending
cannot understand
I dont have one yet but im trying to get to know it its my first time using it so i hop i get to use it well the only thing most the time its getting suspended when i try it
Hi there, my name is John and I'm a member of Shopify's support team!
I'm so glad to hear that you are trying out the Google Shopping app, I can see that you are experiencing an issue with your account being suspended.
I want to follow up with you via e-mail, help you with your set-up and hear more about your experience to share that feedback with our developers! Please check your inbox and junk mail folder for that message from me.
John R - Shopify Support Guru
Awsome and easy set up for non proffesionals, it made me set up the shop quick and goodloocking.
Would reccoment it anytime