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I'm more than a little confused. It has me jumping form place to place, and it tells my my account is suspended for "suspicious payments" when I haven't even provided banking/payment information yet.
Hey there!
Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with getting set up.
I would love to talk to you further and better understand the issues you were facing to see what we can do on our end. I will send you an email to open up that line of communication!
Claire - Shopify
Good
The links between some of my products and Google are not working. I've been making changes to see if they will be approved. It's not that easy to connect the products.
Fast uploads! The upload picture function is fast and easy to use. The overall setup is easy to use and edit, it went smoothly.
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is truly appreciated. I'm so happy to hear that the set up went smoothly for you. I'm going to take a look into your store and follow up with you in an email to can see if I can help in any way.
Robyn | Shopify
I've only just started, so I'm not savvy on its use right now. Check back with me later and I'll be happy to review it more.
Hey there! Thanks for taking the time to leave us a review. I'm excited to hear that you are getting started with Google shopping. I'll follow up with you via email with some handy resources, and also to start a line of communication in case you need any help along the way!
Amy - Shopify Support
NO ME DEJA PUBLICAR NADA. SE HA BLOQUEADO LA FUNCION Y NO ME DEJA HACER NADA. NO SE COMO ARREGLARLO.
I think it is ok. I used this app and it works for me. My experience was good. but I think I could have benefited more if Google approach was not so aggressive. Like I submitted this review 5 times and I needed to write more to make it submit.
Hey there, Spencer here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing with product approvals. A member from our team will follow up with you in an email within the next few days to open up the lines of communication here so we can see if we can help you any further with getting the app set up and working for your store.
Spencer l Shopify
not bad need to get sale and improve customer service .....................................................................................................................................................................................................................................................................................
Hey there,
Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app and add functionality to suit our Merchants wants and needs. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team.
Claire l Shopify
Mixed bag. I have a love/hate relationship with this app. On the one hand, it delivers the best google smart shopping campaign results and for that reason I cannot delete it. On the other hand, 2 problems. First, the app is somehow sending false info to merchant center were a few products are constantly accused of violating shopping policies whereas i know for a fact that's not true. And second, inside google ads, you cannot segregate your product groups very well at all...for example, you cannot set product groups by brand or manufacturer or many unique ID features. So, there is limited flexibility inside your google ads account when only relying on this data feed. I'm using another google feed app (paid) concurrently with this one for the added flexibility that I need inside my ads account. That feed is not delivering the same errors into merchant center, far as I can see. But on the ads delivery, some product pages remain blocked no matter what I try. I'm so frustrated by this! Can't find anyone who is able to troubleshoot why the app is sending false positive info on ads violation policy when I am 100% sure there is no violation. As I stated the other data feed is sending them through with no errors.
Hi,
I'm Cíara from the Shopify Support team, and I wanted to thank you for leaving this review for us. We always appreciate hearing from our merchants.
While our app doesn't have anything to do with what happens in Google Ads, I do want to get to the bottom of the errors in your app. I'm going to follow up with you via email about the rejected products, and we'll get to the bottom of what's happening with them, and get them in the feed. Keep an eye out for my email.
Cíara | Shopify Support
i'm not very familiar with this app yet to rate in full. Looking forward to get more out of this and help improve my sales
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. We appreciate your feedback. I'm going to look further into your account and store and follow up with you in an email to open up the lines of communication here so I can see if I can help you in any way.
Robyn | Shopify