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There is just too many different issues with this app...
-When you manage to set up the GTIN system to all your products(which is clearly visible on the product admin page) It still doesn't get trough to the merchant centre once connected
-The "other" connected google ads account is not visible in shopify.
Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing setting up and connecting your products. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of these concerns.
Jason | Shopify
It was useful but I have not used anything yet. I am still waiting to find out what the functionality is.
Hey there,
Claire here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store.
Claire l Shopify
I sont really use google shopping a lot but i will try to start using it to rate it again and figure if it helps
Hi there, thank you so much for leaving a review for us here. We really appreciate it! My name is Jonathan and I'm a member of Shopify's support team. I love hearing from our merchants!
I'm going to follow up with you via e-mail and see if there is any feedback you'd like to provide us thus far to help us improve the Google Shopping app.
Look out for that message soon!
Jonathan E. | Shopify Support Guru
Products are not syncing correctly with Shopify products. I have to update both lists. When I update products on google shop products it won't save.
It would be nice if VAT could be configured. AFAIK is not possible to export price including VAT (required in some countries)
For listing things it's great, until it starts wanting settings that shouldn't apply to that product at all. Gender, age, etc for paint. Fixing this does nothing since the item is back up on the list for yet something else the next day or hour. Image crawls? 3 days? Nope. They never finish. I don't even know what they are looking for in image crawls. Missing GTINs or wrong ones? Fix them? Nope. It still says it's the wrong GTIN even though you scanned right from the product. I have been fighting this daily for a month now and still have over 500 products on the publish error list that keep coming back.
Edit: Now over half my products are coming up with the error of not having a GTIN... but only when the GTIN is scanned or the product altered in any way. THey all have barcodes (gtins) in the listings! Customer support has stopped responding after the first email.
Unreliable. It worked for one of my stores but not for the second store, they have told me it is a known bug.
Support has stopped responding
Hey there,
Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app and add functionality to suit our Merchants needs, I am sorry to see you were affected by recent issues. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team and we can work to get everything set up for you.
Claire l Shopify
need old version, i have 300 thousand product, this app only support 10 thousand
Wow. the process is rather perplexing a nd confusing. Much of the knowledge material is obsolete and chat / email is slow in coming. Complaints even to head office go unanswered. Gurus, whose job it is to be knowledegable in all aspects of Google shopping setup are deficient in providing answers. Instead, they refer to a absolutely inadequate knowledge base. Whew. It took me weeks to see the light of day which I stumbled into. Not sure at this time if I am on right track but I pray that my efforts do not wind up costing me without a bit of yardage gain. Make the process more simple Google. I know you can.
Hi there, my name is Jonathan and I am member of Shopify's support team!
I'm sorry to hear that you've been having trouble with the Google Shopping app. We appreciate your feedback, and I would love to hear more about your experience so that we can share it with our developers.
I am going to follow up with you via e-mail to to discuss the overall experience you've had thus far. Please be sure to check both your inbox and your junk mail for the e-mail!
Talk soon,
Jonathan - Shopify Support
The process to add product to my Shopify store has been a nightmare and still has not synched with my store. I have been on with multiple agents from Google and they were little to no help. Thank goodness for Shopify they are currently assisting me on this issue.
Hi there,
Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support.
Vance | Shopify