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A complete waste of time. Countless hours, e-mails, and phone calls with Shopify and Google Ad support. This app has caused my Merchant Account to be suspended, fed incorrect data about my products to Google, and as a result, I am not able to run ads. DO NOT INSTALL THIS APP, please. Just don't do it. It will cost you thousands of dollars in lost sales.
Hi there,
William here from the marketplaces support team at Shopify. We appreciate the feedback you've provided for our app and will pass these challenges onto our development team for review. I'll also personally email you to followup regarding the account specific details you've mentioned.
William | Marketplaces Support Specialist
Shopify
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superbe application , très utile pour mon entreprise
il faut quand même une certaine pratique pour l'utiliser
I used the app to interact between my shop and the services from google. Eays to handle the linkings, thanks.
this will be my first time using this app and I am excited about my my journey with this new app and pray for success in my business.
Práctico y ayuda a configurar bien espero que sigan mejorando agradezco su ayuda espero que sea eficiente a la hora de realizar la venta
Terrible app. Never been able to publish my products to google although I completed all the needed steps. Products are kept in (pending) status forever. Contacted Shopify support, but they were not able to help. In my merchant account, it seems that products were not synced at all and there is no product feed. I will uninstall the app and find another platform to sell my products. Shopify is a disappointment.
Hi there,
John from Shopify here. We really appreciate you taking the time to leave feedback. I'm going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app and get you up and running.
John | Marketplaces Support Specialist
Shopify
Uso esta aplicación con el fin de promocionar los productos de ropa y accesorios que se diseñen bajo el dominio techno4life.es
Thanks for team job. I think googles team have a nice job Every day. Please with covid19 be careful.
Hey there!
Amy here from Shopify, thanks for taking the time to leave us a review. I'm going to send you an email, I would love to hear how things are going so far, and see if you have any questions!
Amy l Shopify
I'm really struggling with Google over the use of this app. I'm getting conflicting info between my shop and the merchant centre. I uploaded 50 items from Shopify but merchant centre is only showing 45, then Google suspended my merchant account for misrepresentation, and just sent me a link giving many reasons as to what they class as misrepresentation. 4 emails later to them, they keep sending the same link with the misrepresentations on. They won't even investigate what my particular reason is to why its issuing a misrepresentation suspension. When the app is working well, its great, but when it isn't, it is so not worth the hassle it brings with it.
Hey there,
Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the clarification you need in regards to the Misrepresentation message you are getting. Although Google is best to direct you with this, I'll be sending an email out to you shortly to explain some details that could help. I look forward to communicating with you there.
Adil | Shopify