Google & YouTube , 7,591 reviews

Overall rating
4.4
Counts per rating level
  • 69% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its easy installation, user-friendly interface, and seamless integration with Google Shopping and YouTube ads. It's praised for providing valuable insights, assisting with ad creation, and enabling direct store embedding in YouTube. Despite some performance issues when syncing numerous products, its customer support is responsive and helpful. The app is appreciated for its simplicity, effectiveness, and potential to boost sales and followers.

July 19, 2022

The app works OK and generally functions as expected but it has its challenges when managing a large library of products. For example, if a product has a UPC, you need to select the Google Channel, then Manage Availability, then toggle each product to false (every product!). Once a barcode is entered into the field, it should automatically be assumed that the product is not custom. It's also very time-consuming to scroll all the way through large libraries to get to products further down the list loading small groups of products at a time just to enter data or toggle the Custom Product field to false. Having the ability to filter by a brand or product would be ideal. Google Metafields disappear often too, causing delays and challenges when updating a large number of products. These issues would ultimately be solved by provided the True/False custom product drop down on the product page, instead of a checkbox to indicate "custom" or leaves the field blank instead of false.

Rise
Canada
Over 1 year using the app
Google LLC replied July 26, 2022

Hi there,

Vance here from Shopify. Thank you taking the time to leave feedback for the Google channel app. I've sent you an email to connect and offer further support to work through any issues you're facing.

Vance | Shopify

Edited December 1, 2019

i really enjoy it,
almost all my customers locate my store through google.
i rate google shopping 18 percent

Eli-ellas
Spain
About 1 year using the app
Google LLC replied December 2, 2019

Hi there! My name is Jonathan, I am a member of Shopify's Support Team.

Thank you for leaving us a review. I am glad to hear that you're enjoying the Google Shopping App - that's great! I am going to follow up with you via e-mail to see if there's anything we can help with to make your experience with the Google Shopping App even better.

I hope to hear back from you soon,

Jonathan - Shopify Support Team

March 10, 2021

It was really convoluted and time consuming, if I had known how difficult it was to do, I would not have bothered.

SLEEPYPAWSHOP
United Kingdom
About 1 year using the app
Google LLC replied March 18, 2021

Hey there!

Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing. I would love to talk to you further and better understand the issues you were facing to see what we can do on our end. I will send you an email to open up that line of communication!

Claire - Shopify

February 5, 2022

todos mis articulos tienen el código de barras/GTIN en el producto pero en google da error de GTIN. No se como se puede solucionar.

Relojería Mon Regal
Spain
About 1 year using the app
March 18, 2020

This app is acting up within the choppily platform. Still trying to understand it let alone get into the actual app LOL it won't let me

Hygiene Together
United States
About 1 year using the app
Google LLC replied March 23, 2020

Hey there! Thanks for leaving us a review.

My name is Jonathan and I'm a member of Shopify's support team! I'm sorry to hear you're having some trouble accessing and getting started with the Google Shopping app. That's frustrating!

If it's okay with you I'm going to shoot you a quick e-mail and get a little bit more information about what's going on on your end and see how we can resolve it. Look out for that message!

Talk soon,

Jonathan E. | Shopify Support Guru

Edited March 5, 2021

I use this app to help me advertise. It took me a little while to figure out how to use it but I have set up a couple ad campaigns. I can't tell right now how well its helping, if at all. I like that I can set a budget. I would like resources on how to get it to work better for small business.

Dot And Connie
United States
About 1 year using the app
April 14, 2021

I have not had time to fully form an opinion but have had traffic and contact from people who have seen my shop on Google

East of Eden Designs
United States
About 1 year using the app
August 12, 2022

It kinda does the thing, but has some issues: 1) It uses UA instead of GA4. 2) When using UA, you are prompted to migrate to GA4 3) If you do it, many important Goole Ads conversions stop working, because they depend on UA at the moment. So Google is basically guiding you to break their own product atm.

💮 Camisetas Guays
Spain
About 1 year using the app
Edited November 17, 2019

For an important app like this to help businesses be discovered on google this app needs urgent updating.

LeeFed
United Kingdom
About 1 year using the app
Google LLC replied November 6, 2019

Thanks for taking the time to leave a review. I'd be happy to learn more about your thoughts in respect to what about the app requires urgent updating. Are there any particular challenges you've been experiencing with the app that we can assist with?

I've gone ahead and sent you an email to discuss your concerns further. I look forward to hearing from you soon! - Ryder, Shopify Support

June 11, 2020

Now i am using this app. i don't know this is good or bad. After using i will give review. i don't know how to use.

LED Uncle
India
About 1 year using the app
Google LLC replied July 30, 2020

Hey there!

Amy here from Shopify, thanks for taking the time to leave us a review. Now that you have had some time to use the Google Shopping Channel, I would love to hear what you think, and how things are going. I'm going to send you an email to open up that communication!

Amy l Shopify