Google & YouTube , 7,779 reviews

Overall rating
4.5
Counts per rating level
  • 69% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy installation, and seamless integration with Google Shopping and YouTube ads. It's praised for providing valuable insights, assisting with ad creation, and increasing store reach. The customer support is responsive and helpful. While it effectively syncs products, some merchants reported issues with large product volumes. It's recommended for its comprehensive tracking features and ability to embed stores in YouTube, proving effective in increasing sales traffic.

December 2, 2019

I use this app to help me grow and launch my business. In todays ever changing market you have to be visible on the internet in order to be seen.

Ecentrik Kouture Boutique
United States
2 months using the app
Google LLC replied December 2, 2019

Hey there! Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. Google Shopping is a great addition to any store, and great to hear you are using it to grow your business!

I would love to talk to you further and better understand how the app is working for you. I will send you an email to open up that line of communication!

Claire - Shopify Support

July 10, 2020

it‘s ok, just i need more customers, can you do it better? For example, can you have more opportunity for us to run more advertising? Can Google channel bring more customers who is really looking for kinds of our product? Thanks!

Tan Mujiang
Canada
2 months using the app
Google LLC replied August 4, 2020

Hey there!

Amy here from Shopify, Im happy to answer your questions!

When running Google ads, Google goes through a learning phase to learn about your products and how best to place them across platforms so the get seen by customers who are most likely to purchase from you. I'm going to send you an email to check in and see how things have been going so far!

Amy l Shopify

December 4, 2019

It does get people to your store but it doesn't always off in the long run. Though it does work well

The Monster's Art
United States
2 months using the app
Google LLC replied December 5, 2019

Hi, I'm Cíara from the Shopify Support Team! Thanks for taking the time to let us know your thoughts about the app.

I'm glad you were able to get people to your store, but I wish it'd worked better for you in the long run. I'm going to follow up with you via email to come up with some ways to get it working better for you.

Cíara - Shopify Support

February 10, 2020

Estou começando a usar agora. As expectativas são as melhores possíveis.
Estou confiante sobre os resultados que irei obter através desta ferramenta.

touchstore
Brazil
2 months using the app
Edited June 12, 2020

you should be able to setup specific regions to market specific products instead of just only being able to market throughout the entire USA.

Solano Mobility & Accessibility tm
United States
2 months using the app
Google LLC replied July 30, 2020

Hey there!

Amy here from Shopify, I just wanted to take a minute and thank you for your feedback. It truly is what helps us to improve. I can completely understand how having more than one target country could be a huge benefit. I'm going to send you an email to gather your thoughts so I can pass it all along to my developers.

Amy l Shopify

November 9, 2019

i can not see where the campaign is going, or the product being advertised.
the automation is difficult to use as a newbie

Oreo & Loki
Canada
2 months using the app
Google LLC replied November 13, 2019

Thank you for sharing this feedback. All of the information surrounding the Google Smart Shopping campaigns you're running can be found in the 'Marketing > Automation' section of your admin by following these steps: http://bit.ly/353cPj9. Equally, more information on using automations can be found here: http://bit.ly/2QjcTXB.

I'd like to speak with you further about the difficulties you're having, so I'm going to send you a follow up email shortly. I look forward to speaking with you soon! - Rae, Shopify Support

November 14, 2019

J'apprends encore à utiliser. Le reste viendra avec le temps . L'utilisation est simple. Ce qui permet à n'importe qui avec ou sans connaissance de codage Dédé l'utiliser

Kalité Confort
Canada
2 months using the app
May 6, 2020

google reject one of my business for no reason. i hope this times everyting will be ok for me. next time i'll spend no more money with google.

LA SHOP A BAG
Canada
2 months using the app
Google LLC replied May 21, 2020

Hi there, thank you for leaving a review for us today! My name is Jonathan and I'm a member of Shopify's support team. We really appreciate hearing from our merchants!

I'm sorry to hear that you were unable to complete the set-up of the Google Shopping application previously! That can be very frustrating. I hope that this time is more successful!

I am going to send you an e-mail to see how to process is going this time around and I hope to hear back from you, be sure to look out for that message!

Jonathan E. | Shopify Support Guru

February 1, 2021

Still learning about this... it’s too soon for me to have any valuable feed back maybe after I understand the process

Esthetic Principles
United States
About 2 months using the app
Google LLC replied February 2, 2021

Hey there,

Chelsea here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store.

Chelsea l Shopify

August 9, 2020

J'utilise Google channel comme un tunnel de vente pour ma boutique. Je n'ai pas encore eu de résultats mais je verrai à la longue.

MaceciBeauty
France
About 2 months using the app