Reviews (9,101)

Overall rating
4.6
Counts per rating level
  • 72% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the ease of use and effective Shopify integration of these apps, noting their straightforward setup and seamless operation. They enhance online store functionality, particularly in managing product feeds and boosting sales through improved visibility on Google Shopping. The user-friendly interface caters to all skill levels, and the responsive customer service helps quickly resolve any issues, supporting business growth.

August 10, 2020

I used this apps to expand my marketing and business. By using google ads. Everybody will know BellaCorset products.

BellaCorset™
Malaysia
About 2 months using the app
June 17, 2020

Its so good i was able to list my products to google. So everyone can easily search it. I am so happy

King David Son of Ham LLC
United States
About 2 months using the app
June 8, 2023

Excellent app for integrating Google and YouTube into my Shopify store! The seamless integration and user-friendly interface make it a breeze to set up and manage. The features and tools provided are extensive and have helped me optimize my marketing efforts effectively. I highly recommend the Google & YouTube for Shopify app to any Shopify store owner looking to maximize their online presence and drive more traffic to their store. 5 stars!

Byusboutique
United States
About 2 months using the app
Google LLC replied June 10, 2023

Love to hear the great feedback - thank you! We are so pleased you are finding this app impactful to your business.

November 1, 2023

google is always the best

Da Kulture Models
Nigeria
About 2 months using the app
February 28, 2020

So far so good. The user interface is easy to understand and works well.
Still waiting for my products to be approved so I cannot give a full review yet

Lei-bld Apparel
Canada
About 2 months using the app
Edited October 20, 2021

Very unhappy with this app and with Google. Everything was sailing along fine and smooth until I changed the name of my website last week. Almost immediately, my Google account was suspended for "misrepresentation". Wait. What? Yeah.
Since that time, I've tried every which way I know to resolve the issue - all to no avail. I have kept asking for reviews of my account and Google allegedly reviews my site but still won't advise me as to what's being "misrepresented" so I can fix it. It's like David (Doug) versus Goliath (Google).
Now, over the past week, I am hearing a lot of other people/businesses are also having the same issue (Google is citing them for "misrepresentation" too - it seems to be the "in" thing now). And, the only thing I can figure is my name change has thrown Googles computer/servers off and, while their servers are crawling my same site with a new name, perhaps they "think" its a different site? I don't know.
Additionally, when I look at my product listings in merchant center, most of my products were last fed/crawled/updated in September BEFORE the name change and there doesn't appear to be any way in the app or in merchant center to force an updated feed. So... Google won't tell me whats wrong, the app won't tell me what's wrong. So I am left with no choice but to close/cancel my Google accounts and remove the app - clearly a real pain in the XYZ. So much for all the work and effort to try to make Google happy.
In any case, I don't need this added aggravation, nor does anyone else and, whereas Google refuses to advise me of what exactly is wrong, I have to conclude there is nothing wrong and this is a case of false accusations.
If business partners cannot trust each other, it's time to separate.

Douglys.Com
United States
Over 2 years using the app
Google LLC replied October 25, 2021

Hello there,

Paola here from Shopify. Thank you for taking the time to provide feedback on your experience. I completely understand how frustrating this experience was for you. Although Shopify has no participation in Google Merchant Center Account's suspensions and Google does not share with us the reasons why they suspended an account for Misrepresentation, I'm happy to share some suggestions based on our experiences. I will be reaching out to you shortly through email. Looking forward to chatting with you!

Paola | Shopify

July 3, 2022

For a free app/sales channel integration this can get you excellent results with both free Google shopping listings as well as smart shopping campaigns. We were seeing 15-20x ROAS on our smart shopping campaign from about the 4th month after installation, continuing for about 18 months. Although those levels are not what they use to be now, they are still decent. It’s important that you have a Google ads account and merchant center account set up and that your online store meets all of Google’s policies before connecting to your Google account. Once you connect your store to Google they will inspect your site and product listings and if your site does not meet all of the requirements then Google will suspend and possibly ban your account and it can be very difficult to get it resolved to try again. The app itself is a bit buggy and clunky. One major issue is that, even if you have product UPC/GTIN code entered in your product setup pages in your admin, Google will show your products as having no GTIN. While this doesn’t completely prevent your products from appearing on Google shopping listings & ads, it will suppress them from many search results and cause them to rank much lower. To fix this, you must go into the Google channel app and go to your products and change the ‘custom product’ field to ‘false’ for each individual product (it is blank by default). If you have a lot of SKUs this can be extremely time consuming, as you can only bulk edit fifty at a time, and each time you save, it starts you back over at the beginning of your list of products. There is no option (like in the products admin) to sort, filter, or bulk select more than one page of products. If you have 3000+ products like we do, expect to have to search, page by page for individual newly added products, only to be able to ‘fix’ one product and then start completely over from the beginning again to find and fix the next. These issues are the only reason for not giving a 4 or 5 star review.

Mels Crafty Mojo LLC
United States
Over 4 years using the app
Google LLC replied July 10, 2022

Hi there,

Vance here from Shopify. Thanks for taking the time to leave a detailed review of the Google Channel. We truly appreciate your feedback. I'm going to send you an email to open up the lines of communication and address your concerns further.

Vance | Shopify

May 11, 2020

Love it, very easy to use , very easy to understand. love it , all 5 star rating always for google.

saltypros
United States
About 2 months using the app
May 23, 2022

Broken after Google changed Merchant Centre data feed specification... https://support.google.com/merchants/answer/11905642?hl=en-GB In particular Shopify not delivering country sub-attribute... Provide delivery country sub-attribute: When providing the delivery [shipping] attribute, you now need to provide the country [country] sub-attribute to ensure that delivery prices are accurate. Item-level warnings ('Missing sub-attribute [country (sub-attribute of [shipping])]') have already been issued in the Diagnostics page to help merchants identify affected products and will move to errors starting today. This has resulted in none of our products being listed. Shopify please update ASAP

VisualTimmy
United States
Over 2 years using the app
Google LLC replied May 24, 2022

Hey there,

Chris here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with your data feed. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of these concerns.

Chris | Shopify

October 9, 2022

Very disappointing app. Basic functionality does not work. Cannot sync GTIN, which is essential, cannot sync shipping pricing, resulting in account suspension, cannot sync product stock status, resulting in suspension, etc. Only thing it does do is sync products, which it seems to do fine... until the products are all disapproved...No help from Google or Shopify developers.

defianceRC
United States
Over 4 years using the app
Google LLC replied October 16, 2022

Hi there,

Thanks for reaching out with your feedback. My name is Vance and I work for Shopify support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.

Vance | Shopify Support