Reviews (9,099)

Overall rating
4.6
Counts per rating level
  • 72% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the ease of use and effective Shopify integration of these apps, noting their straightforward setup and seamless operation. They enhance online store functionality, particularly in managing product feeds and boosting sales through improved visibility on Google Shopping. The user-friendly interface caters to all skill levels, and the responsive customer service helps quickly resolve any issues, supporting business growth.

Edited August 13, 2020

Ho usato questa App perché mi piace e sono sicuro che fara di tutto per aumentare le vendite
Grazie

byRomAmoR
Italy
About 1 month using the app
March 2, 2020

Great and easy to use app I would recommend to everyone to use this app very happy with the results.

RugsPlus Australia
Australia
Over 1 year using the app
March 24, 2022

Just after installation, account suspended for misrepresentation. Now 14 days in and repeated calls with promises of call back .... still nothing and our competitors now have a serious edge =(.

Wild at Heart Pets Raw Food Delivery
Canada
Over 1 year using the app
Google LLC replied March 26, 2022

Hi there,

Charlotte here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. I am sorry to hear that Google suspended your account due to misrepresentation. Unfortunately we do not have control over Google's policies, and how they interpret suspensions such as these. I'll be following up with an email to open up the lines of communication to see if there is anything I can do to assist you.

- Charlotte | Shopify

Edited July 7, 2023

If you use 3rd party product feed this will brake it.
If you think it will simplify GA4 and google ads Tag it will not, if you using other app for your product feed. It will install and link GA4 but to install and link google ads tag YOU need to use there feed! there is no option in the app NOT to send feed, there is no option in merchant centre to choose your feed either. So once you disconnect on this app from merchant centre it will disconnect and delete google ads Tags as well.
SO if you use other app for you product feed and thinking about simplifying tags this will not work in fact this will override and brake your feed. Customer support will just paly ping pong among 'departments' and will close your case after about 2nd caned response.
Ogh and be careful with Performance Max campaigns will throttle your ads to click farms.
Edit: apparently this app stopped 'purchase' tracking after 1/Jul. so NO you can't even import conversions from GA4 to ads. And yes i'm being bounced around google departments again. At this point its just funny how bad things are. Before thinking about monetarization could you google folks just create APP that sorts tags out???!!! Its BASIC and most important first step to connect to you! And yet its in absolute shambles

Kaseta
United Kingdom
Over 1 year using the app
Google LLC replied June 7, 2023

Thank you for taking the time to leave a review and feedback. Just to clarify, GA4 tagging and free listings / ads conversion tracking are two separate tag mechanisms for setting up conversion tracking. You do not need to connect your Merchant Center account to the Google & YouTube app to set up your GA4 tagging or to track conversions through GA4.

If you’d like to track conversions through GA4, once you’ve connect your GA4 account / property to the Google & YouTube app, follow these steps [https://support.google.com/analytics/answer/10632359?hl=en] to import conversions to ads.

If you delete the Google & YouTube app, only tags set up through the app will be deleted and can be set up again if you reinstall / connect.

Should you need additional assistance, you can reach us at: https://support.google.com/merchants/contact/shopify_3p_support_app (Select Google Analytics for Issue Type)

Edited December 20, 2022

Looking for a better app. This one does not pass free shipping form app shipping profiles, very unfortunate.

UPDATE: I received VERY elaborated answer from the customer service of Shopify, which is very impressive. And it DID help me to solve MY problem. Unfortunately it still confirms the inability of this application to deal with shipment profiles from other applications. BRAVO to the Shopify support!

HiveArtsStudio
Netherlands
Over 1 year using the app
Google LLC replied November 30, 2022

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Charlotte | Shopify

November 21, 2020

As a novice this was fairly easy. Be sure all elements of your google My Business" are properly set up first.

First Strike Charters
United States
Over 1 year using the app
Edited August 4, 2020

Easy to set up. Still waiting for Google to review my products which takes 3 to 5 days. but so far so good. The only issue I had was not having shipping info on my site which I have now added

Patty Rubenesque Clothing*
United Kingdom
About 1 month using the app
June 15, 2020

I used it to set my ads up and it showed me step by step and it made it to 100% , I didn't know the first time but you have to read it to get what you need to do

Covid-19-life-from-home
United States
About 1 month using the app
July 8, 2020

Its good it helps me alot with my sales and it really bringes the audience to my store to purchase tginfs for cheap

PlugExotic
United States
About 1 month using the app
October 27, 2020

Super easy to add and integrate. Also super easy to create campaigns. It works for regular and remarketing campaigns.

PooPick
Germany
About 1 month using the app