Google & YouTube , 7,734 reviews

Overall rating
4.4
Counts per rating level
  • 69% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy installation, and seamless integration with Google Shopping and YouTube ads. It's praised for providing valuable insights, assisting with ad creation, and increasing store reach. The customer support is responsive and helpful. While it effectively syncs products, some merchants reported issues with large product volumes. It's recommended for its comprehensive tracking features and ability to embed stores in YouTube, proving effective in increasing sales traffic.

Edited April 1, 2020

Easy to connect to Google Merchant, easy to set a campaign. This app has almost basic things I'm looking for. Thanks for The Shopify Team.

ZiZoou Store
Vietnam
13 days using the app
January 16, 2020

best app ever. I have created my shopify store to sell products. The best thing I came was google shopping.

just arrived
Saudi Arabia
13 days using the app
February 20, 2020

Claire is the most helpful support rep I have dealt with.. She replies to all my email questions and is knowledgeable on everything.. A++++ to Claire.. She is awesome
Scott
All4Computers

ALL4COMPUTERS LLC
United States
13 days using the app
August 7, 2020

This is a great tool to use to grow our business up. If you are a beginner just try it. Highly recommend for everyone

Lemokiss
Sri Lanka
13 days using the app
March 18, 2023

Aplicativo esta atrasando a minha vida, ela esta buscando produtos que não estão mais na minha loja não estou conseguindo entender isso. Eu já tirei o produto da loja, não esta lá, so se existe algum lugar secreto que eu não estou enxergando, misericórdia, não tem suporte ? achei que iria facilitar a minha vida e esta apenas atrasando tudo, como pode puxar produto que não esta mais na loja, alguém explica isso ?

Produtos Vida Prática
Brazil
6 months using the app
Edited April 23, 2020

just started, need app to help me in ads campaign and boost my website and sell more . appreciate your offer

Stay Home Shop (SHS)
Jordan
11 months using the app
Google LLC replied April 29, 2020

Hi there, thanks for leaving your review! My name is Jonathan and I'm a member of Shopify's support team. We really appreciate hearing from our merchants!

I'm going to shoot you an e-mail with some helpful information about setting up Smart Shopping campaigns and how to optimize your store to see more traffic. Look out for that message!

Jonathan E. | Shopify Support Guru

August 1, 2019

no problem installing or running the app, easy no issues. Not being able to set your ads is the biggest problem with this app. You are not setting your keywords, pictures or what it says. I see my ads all the time and they look like crap. It will flash whichever picture for the product without any explanation on what it is. In proper google ads, my keyword is about 1.80 per click. In this campaign, my rate is 0.11 per click. Also the bounce rate is way high, so this app actually hurts my shop standing with google

StarDust Cremation Jewelry
United States
About 1 year using the app
Google LLC replied August 6, 2019

Thank you for taking the time to leave your review and for providing this feedback. I can appreciate why the lack of flexibility with regards to keywords and images is restrictive, and how this has had a negative impact on your ratio of keywords to clicks.

We are always seeking to improve the apps we offer, and feedback such as this plays a big part in how we enhance the functionality of these apps over time. I will be submitting your feedback to our development team for their consideration, so thank you again for explaining the issues you've had with the app in a detailed manner. -Victor, Shopify Support

February 21, 2020

yo uso google shopping para sincronizar los productos de mi tienda con google para que tengan un mayor alcance

Cisne Negro Moda
Spain
6 months using the app
March 30, 2022

Got my account suspended due to misrepresentation. Trying to fix it is fruitless Google won't explain the issue and Shopify hasn't a clue. Really frustrating for such a simple product and e-commerce site.

Cassette Film
United States
6 months using the app
Google LLC replied April 1, 2022

Hi there!

Paola here with Shopify! Thank you for taking the time to leave us your feedback. I completely understand where you are coming from. The Misrepresentation suspension can be frustrating and Google does not share with us further details on why they have flagged an account due to Misrepresentation - although I truly wish they did. From our end, we can only provide you guidance based on our own experience. But at the end of the day, it's totally up for Google if they will lift the suspension or not. Keep in mind that, although the Google Channel app helps you integrate your store to the Google Merchant Center, Google is still a third party platform, which means we cannot interfere with their processes.

With that being said, I will be reaching out to you through email shortly to offer all the guidance and support we can from Shopify's perspective. We want to ensure that you have the right tools for your business to succeed.

I look forward to chatting with you!

Paola | Shopify Support

January 9, 2020

Easy setup for feeds for Merchant Center and Ads. Does everything that is expected. Up and running quickly.

Kingsley Park
United States
13 days using the app