Reviews (9,102)

Overall rating
4.6
Counts per rating level
  • 72% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the ease of use and effective Shopify integration of these apps, noting their straightforward setup and seamless operation. They enhance online store functionality, particularly in managing product feeds and boosting sales through improved visibility on Google Shopping. The user-friendly interface caters to all skill levels, and the responsive customer service helps quickly resolve any issues, supporting business growth.

January 21, 2020

Die Einrichtung ging schneller als gedacht nach kürzester zeit war google Shopping aktiviert ich hoffe nun das sich meine Verkaufszahlen erhöhen.

FraSaNa
Germany
24 days using the app
December 14, 2019

nice.......................................................................................................

Fuchs Schwanz
Germany
24 days using the app
August 24, 2023

Excellent app for generate leads and attract new customers, which improves the experience of sale for customers.

JEM Systems CA
United States
24 days using the app
April 1, 2021

I used this app to set up my Google Account. It was easy to do and blended well with Shopify. I would highly recommend this app.

The Raw Hair Boutique
United States
24 days using the app
Edited November 28, 2020

I think it is ok. I used this app and it works for me. My experience was good. but I think I could have benefited more if Google approach was not so aggressive. Like I submitted this review 5 times and I needed to write more to make it submit.

Swiss Premium Chocolates
United States
Over 1 year using the app
Google LLC replied December 1, 2020

Hey there, Spencer here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing with product approvals. A member from our team will follow up with you in an email within the next few days to open up the lines of communication here so we can see if we can help you any further with getting the app set up and working for your store.
Spencer l Shopify

April 22, 2023

Sad to say this app is no longer user friendly. Even with all the errors I was able to at one point fix these errors quite easily. But not anymore. So I have just given up. Not going to hire anyone either. With everything small business owners have to deal with financially it seems like things are getting harder and more expensive for us for no good reason. Shame.

Victoria's Chest
United States
12 months using the app
Google LLC replied April 25, 2023

Hi there,

Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.

In case the resolution lies with Google, we’ll arrange for this to be raised with the appropriate team to work through the issues with you.

Ashley | Shopify Support Specialist

May 14, 2023

One word: Misrepresentation.

It's pretty much impossible to run a POD company now with Google. It's disgusting how much money I've spent on Google Ads over the years and yet not a single person from Google could help me with my account suspension. We dob't scam people, we're a legitimate business. This has been going on for a year now and destroying people's main source of income. They need to get rid of this.

S2 Clothing
Canada
12 months using the app
Google LLC replied May 18, 2023

Hi there,

Thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Charlotte | Shopify

July 17, 2020

The installation process was easy & trouble-free. Syncing my Shopify products ready for my first ad campaign proved more difficult but with help from Shopify these problems were resolved. Shopify & Google seem to have teamed up & Shopify are very quick & thorough in their help.

There are lots of things I wish I'd know before installing the app, such as only choosing standard variants for products on my Shopify store. You can get this information easily from the internet where there's lots of help put up by Google & Shopify. It would be good if navigating the information was made a little easier, eg, a simple, visual guide to syncing & a checklist for getting your products ready beforehand, to make the process easier.

It seems like there's plenty of analytical information through the app. I look forward to seeing how advertising through Google works out.

Booktides
United Kingdom
12 months using the app
Edited December 10, 2019

I ran into some issues switching ad accounts. It works well for me now and it does generate more relevant traffic. Make sure you use the actual Google Ads website to understand how your ads are performing under the hood.

Trendful
United States
12 months using the app
March 8, 2023

This app worked with one store but it is not working with another store. I'm trying to select Pakistan in the drop-down but for some unknown reasons, there is no option.

It would be great if someone can get on a call with me and help me to solve this weird issue.

Maria.B. Designs (AE)
Pakistan
12 months using the app
Google LLC replied March 8, 2023

Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing selecting your target country. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern.
Jason | Shopify