Reviews (9,101)

Overall rating
4.6
Counts per rating level
  • 72% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the ease of use and effective Shopify integration of these apps, noting their straightforward setup and seamless operation. They enhance online store functionality, particularly in managing product feeds and boosting sales through improved visibility on Google Shopping. The user-friendly interface caters to all skill levels, and the responsive customer service helps quickly resolve any issues, supporting business growth.

February 25, 2021

The user interface is easy to use and simple. especially the onboarding process is minimal. I like it :-)

Blisful Elements
India
24 days using the app
February 20, 2019

Well, it's not a totally useless app anyway. But it just mystery unusable sometimes somehow. And when you ask the support, they just told you "It's Google, not us". For me, I know Google didn't do anything for the issue. I can tell.

Shine On Limited
New Zealand
12 months using the app
Google LLC replied June 7, 2019

Thanks for taking the time to share you feedback about the Google Shopping app! I'm sorry to hear you've had a negative experience with the app, and I'd like to investigate this further. I’ve reached out to you via email, hope to hear from you soon! - Lauren, Shopify Support

June 18, 2020

not bad need to get sale and improve customer service .....................................................................................................................................................................................................................................................................................

weave and mix
United Kingdom
Over 1 year using the app
Google LLC replied July 31, 2020

Hey there,

Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app and add functionality to suit our Merchants wants and needs. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team.

Claire l Shopify

December 20, 2020

Not really happy with this, I followed all the instructions but for some reason, I keep receiving this message from the ap "Google is reviewing your Merchant Center account. Your product will be re-reviewed once your account is approved." and I can't figure out why. I updated my products 3 times and all the times it takes 3-5 days to have an answer. I honestly don't have an idea how to fix it. I need your help please.

JUSTHARDWEAR
Spain
12 months using the app
Google LLC replied December 28, 2020

Hi there,

Jordan here from Shopify. Thank you for your review. We really appreciate you taking the time to share your rating with us. Your feedback is valuable.

I'm sorry to hear that your account has been in the review stage an extended period of time. I will send you an email to open the lines of communication where we can work together to get the app set up and working for your store.

Jordan | Shopify

December 27, 2021

This app has never worked for my store. Google Merchant Center is ridiculously user unfriendly and won't load the product feed from Shopify. I'm constantly being suspended from Google ads because of "Misrepresentation". Google never provides an answer when I ask what "Misrepresentation" is on my website. This is the second time I've deleted the Google App from Shopify. I was hoping the issues were fixed, they weren't.

Midwest Wilderness Connections
United States
12 months using the app
Google LLC replied December 28, 2021

Hi there!

Paola here from Shopify. I understand how the Misrepresentation suspension can be frustrating. Although Google does not share further details with us, I am happy to share resources that can help you with this issue. I will be reaching out to you shortly via email.

Best Regards,
Paola | Shopify

September 26, 2018

Terrible app. Functionality greatly reduced. Our sales dropped massively after downloading this app. Considering deleting the app and getting a third party app or even leaving shopify all together

London International Perfumes & Cosmetics
United Kingdom
12 months using the app
Edited December 14, 2019

I really like this app so far. It is simple and easy to use! I will definitely be using this again in the future

cookingtimes
United States
24 days using the app
Edited April 14, 2020

Very good. Easy and helpfull. I’m just learn abour...and I love it. thank Shopify and google to make my startup come true and in good shape.

MAZZUCCO’S
United States
24 days using the app
November 5, 2019

I am using this app to help market my online business. I haven't yet received any sales but I'm hoping this will help me along. Thank you for the great support during my installation.

Artematech Gaming Accessories
South Africa
24 days using the app
Edited January 31, 2020

I HAVEN'T TRIED IT YET BUT BUYING PRODUCTS USING GOOGLE SEARCH ENGINE DAILY FOR MY BUSINESS AND I LOVE

magicbeauty2020
Australia
12 months using the app