Google & YouTube , 7,588 reviews

Overall rating
4.4
Counts per rating level
  • 69% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its easy installation, user-friendly interface, and seamless integration with Google Shopping and YouTube ads. It's praised for providing valuable insights, assisting with ad creation, and enabling direct store embedding in YouTube. Despite some performance issues when syncing numerous products, its customer support is responsive and helpful. The app is appreciated for its simplicity, effectiveness, and potential to boost sales and followers.

April 3, 2019

Contacted Shopify multiple times about this not working. I was told to fix things and even after i did NOTHING. Just going to go to google shopping directly.

lexinoelbeauty.com
United States
6 months using the app
Google LLC replied June 3, 2019

Hey there, thanks for sharing this feedback. I'm sorry to hear your issues were not resolved! That said, we're working hard to ensure our apps work for everyone, so I'd like to look into this further for you. I’ve reached out to you via email, and I hope to hear from you soon! - Lauren, Shopify Support

February 11, 2020

Horrible customer service no explanation of why they suspended my account. SPEND YOUR ADVERTISING MONEY SOMEWHERE ELSE.

CooCooGear
United States
6 months using the app
Google LLC replied February 12, 2020

Hi there, thank you for leaving us this review! We really appreciate hearing about your experience with the Google Shopping app and the Shopify team. My name is Jonathan, I'm a member of Shopify's support team, and I'd like to continue working on this with you!

I'm going to follow up with you via e-mail, so keep your eye out for that message!

Jonathan E. | Shopify Support Guru

April 1, 2019

I installed Google a while back and was charged $225 for ads that I did not authorize. Although the credit card company fought for me and got my money back I looked back and NOT ONE of my sales reflects coming from those ads, that I did not authorize. Now I look and read all these comments I know now they are a scam. Every last comment for 4 pages is negative. Wont ever use google for anything agian. But Kit is my friend. Grant Mars

4-M Bait Company
United States
6 months using the app
Google LLC replied June 3, 2019

Thanks for taking the time to share this feedback! I'm sorry to hear about this negative experience you had with the Google Shopping app.

Billing for ad spends are handled entirely by Google, while Shopify is responsible for facilitating the campaign creation. That said, we’re always working to improve the workflow and clarity of our apps, so I’ve followed up with you via email to log your feedback with our development team. - Lauren, Shopify Support

October 11, 2018

Total disaster!
No, it doesn’t carry over your existing meta data, and if you already use AdWords run away. It will destroy any campaigns you have.
Its cost us thousands in lost sales, and I could cry or kill.

Batela Giftware
United Kingdom
6 months using the app
October 17, 2018

Worst app i used.
Disappoint with Shopify .Waste $30 for 1.5$/CPC. Because you can not change bid in adwords. Only smart bid .Very expensive cpc...
F u c k

StunningCloth
China
6 months using the app
May 11, 2020

Google ads account was suspended after using this app.. no word from google for weeks on what the issue is so can only assume this app had something to do with it. I sell clothing, jewelry and makeup so not sure what would have gone against any policy.

Wild Within®
United States
6 months using the app
Google LLC replied May 19, 2020

Hi,

I'm Cíara from the Shopify Apps team, thanks for leaving a review for the Google Shopping app, we always want to hear our merchant's experiences with it.

Google themselves control any account suspensions, but I'm going to follow up with you via email with some links to get in touch with them directly to get some help to make your account available.

Keep an eye out for my email in the next little while

Cíara N
Shopify Support

January 7, 2023

Really disappointed in this app. I have spent days trying everything to get my Shopify products to sync with my Google Merchant account, including reaching out to Google, with no success and no one able to help.

X Marks The Shop
United States
6 months using the app
Google LLC replied January 10, 2023

Hi there,

Brett here from Shopify, thank you for taking the time to review the Google sales channel app. I'd like to open a dialogue between yourself and our specialized support team. I'll be following up with an email to discuss your specific case.

Brett | Shopify Support Specialist

January 10, 2023

I'm so disappointed with this app and the support from both Shopify and Google! I have emailed both of them multiple times and neither one of them can help me figure out the issue with my account. It should not be this difficult to get some help.

Chaotic Goods
United States
6 months using the app
Google LLC replied January 17, 2023

Hi there,

Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. I'm sorry to hear that you're experiencing issues with the channel. We definitely want to make sure that you get the support you need. I'll be sending an email out to open up the lines of communication and help where I can.

- Nate | Shopify

August 23, 2022

Made a campaign through this app and got a suspension from google for "circumventing systems". It is impossible for me to get through to google and ask them what is wrong. Shopify support does not want to help either, as they say google are to blame, eventhough the only thing I have done is to name the campaign and set a daily budget in the app. Something must be wrong with this APP. Please someone reach out if you know how to get this solved.

Preloved Electronics
Denmark
5 months using the app
Google LLC replied August 24, 2022

Hey there,

Thomas here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggle you are facing with your account suspension. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern.

Thomas | Shopify

April 6, 2021

I’m trying to fix the issues within my store so that Google Merchant and Google Ads will be fixed and hopefully unsuspended by not being able to access the Google Channel through Shopify this is make my job MUCH harder. Getting someone to help with the issues that are going to on with the approval of products so it’s not “Misleading” is impossible. If someone can help us out that would be great.

Northeastern Designs
United States
5 months using the app