Google & YouTube , 7,732 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface, easy installation, and seamless integration with Google Shopping and YouTube ads. It's praised for providing valuable insights, assisting with ad creation, and increasing store reach. The customer support is responsive and helpful. While it effectively syncs products, some merchants reported issues with large product volumes. It's recommended for its comprehensive tracking features and ability to embed stores in YouTube, proving effective in increasing sales traffic.
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i wish i could say something good about this app and the support i have received so far. the list is so long. despite authentic google channel it doesnt give any access to the feed. for which i have to use other apps and their charges are too high. its a real shame. i have 130k items which are suffering since the time i have started the store. datafeed items app are too high. i have 2 stores and both are suffering.
Hi there,
My name is William from Shopify support. Thank you so much for the feedback about our app as it helps us improve the channel moving forwards. I'll reach out to you in an email so we can discuss the challenges you are facing with the feed and elaborate on the suggestions you may have for us.
William | Shopify
If I had the same issue with always has. It doesn't care! And then you contact Shopify and they tell you that is Google's problem and Google tells you to something else it doesn't get back to you at all! it is confusing you to say everything went through fine and that I'm approved to start running ads and everything and then the very next day everything's disapproved again like what do they want from us!? We are businesses trying to make money and advertise and earn a living..... Keep saying misrepresentation and then when you fix that it says something else it's never ending laundry list it doesn't work!
Thank you for sharing your feedback and that definitely doesn't sound like the ideal situation. When it comes to Google Merchant Center account approvals, this is something determined directly by Google that Shopify does not have any control over. I would be more than happy to share other ways you can contact Google to appeal their decision. I will be in touch by email shortly to provide further details. - Anna, Shopify Support
I used the app and it helped me to connect my Shopify store. I hope I start making some money. Thank you!
I signed up am new to the e-commerce business and trying to learn. Being able to set up budget and see what works provides me with best bang for the buck.
DONT DO IT! Does not work + TEMPORARILY CRASHED OUR SITE WHEN UNINSTALLING. You would think that a Shopify app would be vetted right? Really if you are going to put your name on something you should make sure it works,
Thank you for sharing feedback on the Google Shopping! I'm very sorry to hear about your difficulties with the app and impact on your store. We're always looking to improve our apps so I'd like to look into this further for you. I’ve sent out to an email to you and hope to hear from you soon. - JP, Shopify Support
I've had so many problems with this app! i tired contacting support but i keep getting the same response from them which isn't helping me move forward and even use the app!
* UPDATE *
after many emails i finally have the app up are running! Rating changed from 1 star to 3 stars for the simple reason that it took so long to set everything up.
Thank you to Jonathan from shopify for reaching out with an email to help me fix the issues.
Hi there, my name is Jonathan and I am a member of Shopify's support team!
I'm sorry to hear that you've had a poor experience with the Google Shopping app, that's never fun! I'm going to follow up with you via e-mail to see what we can do about turning that experience around for you.
Be sure to watch you inbox (and junk folder!) for that message.
Jonathan - Shopify Support
Merchant Center is showing misrepresentation due to Shopify and Google not talking to one another - information not syncing - Help! there is an issue here and it appears I am not the only one.
Hi there,
Brett here from Shopify, thank you for taking the time to review the Google sales channel app. I'd like to open a dialogue between yourself and our specialized support team. I'll be following up with an email to discuss your specific case.
Brett | Shopify Support Specialist
Syncing issue with GMC and Shopify:
UPDATE 16.01.2023 :
Shopify support has now stopped replying to emails and messages. Shopify is refusing to give any information on what is causing the sync issue and when or even if Shopify will be bothered to fix the problem. This has been the most disappointing customer service experience.
Several months ago we moved from a paid app to the free Google Sales Channel app. There were a few issues when setting it up but they were resolved. It has worked reasonably well for the past 6 months. 3 days ago GMC stopped syncing our products from Shopify. I have spent 3 days, dozens of emails and online chats to Shopify and Google to try to get this fixed.
At first, they both denied there was an issue but said they would look into it. Finally today I received an email from Shopify acknowledging, not only that there is an issue but they have been aware of it for some time. That was the last I heard from Shopify. I am still waiting for a response on how to fix this.
If Shopify continues to be unable or unwilling to fix this problem we will most likely be leaving the Shopify platform and taking our business elsewhere.
Hello,
Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jackie | Shopify
I used this app for Google shopping adds. It was managed by our google ads marketing agency smartketer
I gave it ONE STAR only because they will not accept a review with ZERO stars.
*******
Tried Google PPC ads in 2013; ended up spending over $1000 and got ZERO sales from it. OK, so it's 5 years later & everything is different; try again-after spending $249 across 3 weeks, it generated about $0.22 in sales for every $1 spent. This is a formula for ROCKETING to the poorhouse!
Fool me once, shame on you...fool me twice? OK, so I've finally learned. NEVER AGAIN!