Google & YouTube , 7,765 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its user-friendly interface, easy installation, and seamless integration with Google Shopping and YouTube ads. It's praised for providing valuable insights, assisting with ad creation, and increasing store reach. The customer support is responsive and helpful. While it effectively syncs products, some merchants reported issues with large product volumes. It's recommended for its comprehensive tracking features and ability to embed stores in YouTube, proving effective in increasing sales traffic.
Refine
-
By rating
I used the app and it helped me to connect my Shopify store. I hope I start making some money. Thank you!
I signed up am new to the e-commerce business and trying to learn. Being able to set up budget and see what works provides me with best bang for the buck.
I've had so many problems with this app! i tired contacting support but i keep getting the same response from them which isn't helping me move forward and even use the app!
* UPDATE *
after many emails i finally have the app up are running! Rating changed from 1 star to 3 stars for the simple reason that it took so long to set everything up.
Thank you to Jonathan from shopify for reaching out with an email to help me fix the issues.
Hi there, my name is Jonathan and I am a member of Shopify's support team!
I'm sorry to hear that you've had a poor experience with the Google Shopping app, that's never fun! I'm going to follow up with you via e-mail to see what we can do about turning that experience around for you.
Be sure to watch you inbox (and junk folder!) for that message.
Jonathan - Shopify Support
DONT DO IT! Does not work + TEMPORARILY CRASHED OUR SITE WHEN UNINSTALLING. You would think that a Shopify app would be vetted right? Really if you are going to put your name on something you should make sure it works,
Thank you for sharing feedback on the Google Shopping! I'm very sorry to hear about your difficulties with the app and impact on your store. We're always looking to improve our apps so I'd like to look into this further for you. I’ve sent out to an email to you and hope to hear from you soon. - JP, Shopify Support
I used this app for Google shopping adds. It was managed by our google ads marketing agency smartketer
Thank you nice app, very very functional and useful. I recommend everyone to test it. I can only guarantee 5 stars
Integration between shopify and google is very easy and helpful too, keep it up shopify team...all the best
Merchant Center is showing misrepresentation due to Shopify and Google not talking to one another - information not syncing - Help! there is an issue here and it appears I am not the only one.
Hi there,
Brett here from Shopify, thank you for taking the time to review the Google sales channel app. I'd like to open a dialogue between yourself and our specialized support team. I'll be following up with an email to discuss your specific case.
Brett | Shopify Support Specialist
I have just begin to use it, so I stil do not have a conclusion about how it works, but as soon as possible i will give my opinion.
Syncing issue with GMC and Shopify:
UPDATE 16.01.2023 :
Shopify support has now stopped replying to emails and messages. Shopify is refusing to give any information on what is causing the sync issue and when or even if Shopify will be bothered to fix the problem. This has been the most disappointing customer service experience.
Several months ago we moved from a paid app to the free Google Sales Channel app. There were a few issues when setting it up but they were resolved. It has worked reasonably well for the past 6 months. 3 days ago GMC stopped syncing our products from Shopify. I have spent 3 days, dozens of emails and online chats to Shopify and Google to try to get this fixed.
At first, they both denied there was an issue but said they would look into it. Finally today I received an email from Shopify acknowledging, not only that there is an issue but they have been aware of it for some time. That was the last I heard from Shopify. I am still waiting for a response on how to fix this.
If Shopify continues to be unable or unwilling to fix this problem we will most likely be leaving the Shopify platform and taking our business elsewhere.
Hello,
Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jackie | Shopify