Google & YouTube , 7,768 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface, easy installation, and seamless integration with Google Shopping and YouTube ads. It's praised for providing valuable insights, assisting with ad creation, and increasing store reach. The customer support is responsive and helpful. While it effectively syncs products, some merchants reported issues with large product volumes. It's recommended for its comprehensive tracking features and ability to embed stores in YouTube, proving effective in increasing sales traffic.
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I think there is a disconnect between this app and Google, Google says it is 3rd party and my products breach there terms because if this app, I have spent time with google who won't tell you what is wrong other than something to do with 4rd party. Been to dhopify help chat, and ended up saying go back to google thinking the only easy is to delete app or delete shopify and start again, I have no idea how to fix this and am getting the run around from google and shopify
Hi there,
Thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Charlotte | Shopify
Horrible customer service no explanation of why they suspended my account. SPEND YOUR ADVERTISING MONEY SOMEWHERE ELSE.
Hi there, thank you for leaving us this review! We really appreciate hearing about your experience with the Google Shopping app and the Shopify team. My name is Jonathan, I'm a member of Shopify's support team, and I'd like to continue working on this with you!
I'm going to follow up with you via e-mail, so keep your eye out for that message!
Jonathan E. | Shopify Support Guru
I installed Google a while back and was charged $225 for ads that I did not authorize. Although the credit card company fought for me and got my money back I looked back and NOT ONE of my sales reflects coming from those ads, that I did not authorize. Now I look and read all these comments I know now they are a scam. Every last comment for 4 pages is negative. Wont ever use google for anything agian. But Kit is my friend. Grant Mars
Thanks for taking the time to share this feedback! I'm sorry to hear about this negative experience you had with the Google Shopping app.
Billing for ad spends are handled entirely by Google, while Shopify is responsible for facilitating the campaign creation. That said, we’re always working to improve the workflow and clarity of our apps, so I’ve followed up with you via email to log your feedback with our development team. - Lauren, Shopify Support
Total disaster!
No, it doesn’t carry over your existing meta data, and if you already use AdWords run away. It will destroy any campaigns you have.
Its cost us thousands in lost sales, and I could cry or kill.
Worst app i used.
Disappoint with Shopify .Waste $30 for 1.5$/CPC. Because you can not change bid in adwords. Only smart bid .Very expensive cpc...
F u c k
Google ads account was suspended after using this app.. no word from google for weeks on what the issue is so can only assume this app had something to do with it. I sell clothing, jewelry and makeup so not sure what would have gone against any policy.
Hi,
I'm Cíara from the Shopify Apps team, thanks for leaving a review for the Google Shopping app, we always want to hear our merchant's experiences with it.
Google themselves control any account suspensions, but I'm going to follow up with you via email with some links to get in touch with them directly to get some help to make your account available.
Keep an eye out for my email in the next little while
Cíara N
Shopify Support
Really disappointed in this app. I have spent days trying everything to get my Shopify products to sync with my Google Merchant account, including reaching out to Google, with no success and no one able to help.
Hi there,
Brett here from Shopify, thank you for taking the time to review the Google sales channel app. I'd like to open a dialogue between yourself and our specialized support team. I'll be following up with an email to discuss your specific case.
Brett | Shopify Support Specialist
I'm so disappointed with this app and the support from both Shopify and Google! I have emailed both of them multiple times and neither one of them can help me figure out the issue with my account. It should not be this difficult to get some help.
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. I'm sorry to hear that you're experiencing issues with the channel. We definitely want to make sure that you get the support you need. I'll be sending an email out to open up the lines of communication and help where I can.
- Nate | Shopify
I have problem with sync products to Google Merchant, and need help from Google Shopping expert. My given support is WAITING, and until now my products still can not be sync. Not completely solution support.
Hi there! My name is Jonathan and I'm a member of Shopify's support team. Thank you for leaving a review for us today. We really appreciate hearing from our merchants!
I'm going to take a look through your Google Shopping app and see if I can figure out what is going on with those products failing to sync to Google in a timely manner. I'll follow up with you via e-mail once I have a little bit more information!
Keep an eye out for that message,
Jonathan E. | Shopify Support Guru
I’m trying to fix the issues within my store so that Google Merchant and Google Ads will be fixed and hopefully unsuspended by not being able to access the Google Channel through Shopify this is make my job MUCH harder. Getting someone to help with the issues that are going to on with the approval of products so it’s not “Misleading” is impossible. If someone can help us out that would be great.