Reviews (9,101)

Overall rating
4.6
Counts per rating level
  • 72% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the ease of use and effective Shopify integration of these apps, noting their straightforward setup and seamless operation. They enhance online store functionality, particularly in managing product feeds and boosting sales through improved visibility on Google Shopping. The user-friendly interface caters to all skill levels, and the responsive customer service helps quickly resolve any issues, supporting business growth.

Edited December 29, 2019

I am new to this, and I just Start using it, and doing my own business here. Personally It's awesome honestly, I do love to use this amazing app and it's all beautiful with many useful features and or tools. Generally It should be great if everyone uses this like me. I believe that my experience will be wonderful when I am using the app, and it helps me a lot with my business now. Hope everyone enjoy when use it and share this to your friends family and your beloved. Do not forget to use and share this so that everybody can have a great time with this.

SanSagittarius
Vietnam
20 days using the app
August 19, 2020

it is very good!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Ifemia
Hong Kong SAR
20 days using the app
Edited August 28, 2023

The worst customer support ever. Very disappointing. My Merchant account has been suspended for "misrepresentation" and Google won't tell me what's wrong. All they say is follow our policies. It's kind of a riddle that you have to solve. Worst part is there's no customer support. Also been having other issues with google workspace and again no customer support, even though they mention 24/7 customer support for google workspace, which is "misrepresentation". There's no customer support at Google Period. I bet their reply to this review is "learn more about our policies". Extremely disappointing!!

Cherry Pick
United States
10 months using the app
Edited December 1, 2020

I installed it today and haven't used it yet, so I prefer to give this testimony when I see the result of using this app, later on.

Melonstorebrasil
Brazil
20 days using the app
May 13, 2022

Thet have suspended my Account for Policy Violation: Website needs to be improved but won't help me identify what to fix. I have mailed several times but they only redirect me to the same page that wont helt me. Highly disappointed.

DEPLEJS
Sweden
10 months using the app
Google LLC replied May 18, 2022

Hey there,

Thomas here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. Although Google is responsible for all account suspensions, I'll be sending an email out to you shortly with information that can help.

Thomas | Shopify

October 15, 2019

I used this app to help me build my online store. I am a newbie here and it makes my job lighter and easy. Thank you so much

Lakwatsa Essentials
Philippines
20 days using the app
Edited May 21, 2019

I installed this app as the last version I had was no longer supported and forced me to change. This app over wrote my existing Google Merchant account and lost all history. My products were then suspended in Google shopping because some moron on in India thinks protein powder is a banned pharmaceutical. Nice work Google! Can't say enough about how frustrating it is to do business with you and companies that use support centers in India. I would give you a worse rating if I could but I will just move my ads to Amazon where they get triple the ROI of Google Shopping, I recommend others do the same. Of course this hurts your business Shopify team. Are you listening?

Excel Performance Sciences
United States
10 months using the app
Google LLC replied May 21, 2019

Hi, there. Thank you for sharing your feedback about your experience with the Google Shopping app. I'm sorry to hear that it was a negative one. We're listening.

I can see that some of your products were banned through Google's algorithm, and consequently, resulting in the account getting suspended. Based on your feedback, it seems that you've reached out to Google looking for a solution but they've provided limited answers. I understand how frustrating this can be, especially the old app was functioning normally prior to your transition.

I've followed up with you by email to log your feedback for our developers. Hope to hear from you! -Jason, Shopify Support

November 7, 2019

Very easy and profitable. I really like to explore and learn about any and every product available on the market

Southern chic by christi
United States
20 days using the app
Edited December 3, 2019

all i can think about is how much money im making from google shopping. Drop shipping made easy when you combine with shopify thanks goggles!

7ate9 Inc.
United States
20 days using the app
September 6, 2019

I love how the app looks and how easy it is to use. I'm trying to get more sales out of it and I think it's working. already seeing more users so they just need to convert!

Lovely Creations Organics
United States
20 days using the app