Google & YouTube , 7,732 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface, easy installation, and seamless integration with Google Shopping and YouTube ads. It's praised for providing valuable insights, assisting with ad creation, and increasing store reach. The customer support is responsive and helpful. While it effectively syncs products, some merchants reported issues with large product volumes. It's recommended for its comprehensive tracking features and ability to embed stores in YouTube, proving effective in increasing sales traffic.
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I've been trying to link this channel to my Shopify account for six months. Support from Google is poor. I don't get responses when I email. It's difficult to navigate all of the requirements. I eventually hired a third party to try and navigate the maze for me, but even they had trouble. I understand that the online market is saturated since Covid; however, treating potential business partners this way is unprofessional. I use Google in my personal life and this lack of support has also altered the way that I feel as a customer.
Hey there,
Brett here from Shopify. Thanks for sharing your feedback in regards to the Google channel app. We'd like to make sure that you get the support you need regarding the issues you are facing with the Google Channel. I'll be sending an email out to open up the lines of communication and assist wherever I can.
Brett | Shopify Support
I love this website, because it is very beginner friendly. But it could be a little more in detail.
Installing this app is the worst thing one can do to his/her online shop. It is inexcusable that this app is provided by Shopify and there is a complete lack of support in dealing with all the issues created by the app. The only support I received was to be directed to Google support. If you have the "unsupported version" of this app, keep it. To save yourself frustrations and money, do not install the new one.
Hi there, thank you for providing us with feedback on Google Shopping! I'm sorry you didn't receive the level of support you needed when using this app so I have sent along an email to collect your feedback and provide further assistance on this. - JP, Shopify Support
Muy buena, y las guías son muy prácticas :)
Estaría bueno implementar un mail masivo para las personas que estamos iniciando en este mundo en donde den paso a paso como vincularlo y lo importante que puede llegar a ser conectarlo.
It works good. I have no complaints. Does all of the navigation for you basically..just follow the prompts
Hi there! I'm Jonathan with Shopify's support team.
I'm so glad to hear that you've been enjoying our app, and we really appreciate your feedback. It helps us to continue to improve the app for merchants!
I'm going to reach out privately via e-mail to discuss your experience further and ensure there's nothing more we can do for you. Be sure to check your inbox for that message!
Jonathan | Shopify Support
Hi, Google Channel Team I Have facing a problem. I have done all the steps but in the last step ''Manage target country and language'' have not showing Target country and Target language option in the selection box. please guide me on how to solve this problem.
Hi there,
Thank you for your feedback - it sounds as though your shop was being affected by Google's beta currency limitation. Great news! Google has now expanded their target country options to include more currencies. I'm going to follow up with you over email to open up the lines of communication and make sure you are able to set up your accounts.
Charlotte | Shopify
I am just adding at this time. I can't say if it is good thing or not so good thing. But the app add was clean and eficiant. Now to see results. This survey question could be after the next step.
Hey there! My name is Jonathan and I'm a member of Shopify's Support team.
It's great that you're giving the Google Shopping app a chance. It's a great way to market your business and increase traffic to your store! A marketing strategy is always super important.
I'm going to shoot an e-mail your way and determine if you need any help with setting it up! Be sure to follow up with me if you need any help!
Talk soon,
Jonathan E. | Shopify Support Guru
I used this app to sell masks, Hopefully google will let everyone who wants to buy a mask get one. Masks are important.
Easy to install, all looks good at the moment. Currently free to install - about to use.
Thanks!
Hello! I would love to use this app but Slovenia is not listed as a market. Is there any chance this will change in the near future?
Thanks for your reply!
Hi there,
William here from Shopify. Our app helps merchants to connect to the Google Merchant Center for the target market chosen in the app. Slovenia is not currently available for Google merchant centre but I will reach out to you via email with some more information.
William | Shopify Support Specialist