Google & YouTube , 7,778 reviews

Overall rating
4.5
Counts per rating level
  • 69% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy installation, and seamless integration with Google Shopping and YouTube ads. It's praised for providing valuable insights, assisting with ad creation, and increasing store reach. The customer support is responsive and helpful. While it effectively syncs products, some merchants reported issues with large product volumes. It's recommended for its comprehensive tracking features and ability to embed stores in YouTube, proving effective in increasing sales traffic.

Edited January 17, 2020

Shopify is good platform and very easy to work with! I would recommend it to other shoppers who want the online store.

WIWIS SHOP
Finland
5 months using the app
August 5, 2020

It was useful but I have not used anything yet. I am still waiting to find out what the functionality is.

Sunnah Wholefoods
United Kingdom
10 months using the app
Google LLC replied September 1, 2020

Hey there,

Claire here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store.

Claire l Shopify

Edited October 3, 2020

It is simple to use and it guides you all the way. I have created a Campaign with them for the first time and I found it easier others that I have used

Extraordinary Pet Products
United Kingdom
10 days using the app
April 9, 2019

If you have any other option use it and dump this app. We operate 3 shops here what a waste of my time. Shopify keeps blaming "Google" No its their app. Dare you to use it. I mean if you dont what to sell on Google shopping than its great. Or chase your tail. Pending Pending Pending - Ya goggle it to blame. right ya they dont know anything about indexing. I have weeks of support email. Just wait they say. PENDING PENDING

Specialopstools.com
United States
5 months using the app
Google LLC replied June 3, 2019

Thank you for sharing your feedback on the Google Shopping app. We work hard to improve our app functionality, so I’ve sent out to an email to you and hope to hear more of your thoughts soon. - JP, Shopify Support

June 3, 2020

Like it very nice.

OverRideGamingComputers
United States
10 days using the app
October 11, 2018

The app doesn't work we lost our product feed and won't be able to do campaigns properly, why did you force us to change to this app?

Distrito Max
Mexico
5 months using the app
February 4, 2019

Don't install. It simply doesn't work. Added 3 months ago and even started a campaign but not a single ad was shown!? Why? More importantly why is Shopify seemingly doing absolutely nothing to fix the issues of this app that hundreds of people are reporting doesn't work? Don't waste your time.

YOGA REBEL
United Kingdom
5 months using the app
Google LLC replied June 6, 2019

Thanks for taking the time to share this feedback about the Google Shopping app! Our development team has made improvements to the app so hopefully all of the issues have been resolved since the time of this review. If they have not, you can always contact Shopify Support for assistance!

Having said that, I followed up with you via email so we can take a look together. We’re always working to improve the way our app works, and I will share any feedback with our development team. I look forward to hearing back from you!

- Alex, Shopify Support

January 11, 2021

Muy buena, y las guías son muy prácticas :)
Estaría bueno implementar un mail masivo para las personas que estamos iniciando en este mundo en donde den paso a paso como vincularlo y lo importante que puede llegar a ser conectarlo.

Galeria Sala Marte
Mexico
10 days using the app
October 31, 2019

I love this website, because it is very beginner friendly. But it could be a little more in detail.

Zerazion
Germany
5 months using the app
December 10, 2019

It works good. I have no complaints. Does all of the navigation for you basically..just follow the prompts

Hello Beautiful Face
United States
9 months using the app
Google LLC replied December 11, 2019

Hi there! I'm Jonathan with Shopify's support team.

I'm so glad to hear that you've been enjoying our app, and we really appreciate your feedback. It helps us to continue to improve the app for merchants!

I'm going to reach out privately via e-mail to discuss your experience further and ensure there's nothing more we can do for you. Be sure to check your inbox for that message!

Jonathan | Shopify Support